We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

You will not be able to switch between channels, use the app as a remote control, view favorite channels and programmes, use programme showtime reminder, and remote record feature.

Your bill statement will include details of your monthly subscription charges; e.g. charges for your chosen Astro packages and Broadband service. It will also show the time period of which your first bill will cover, as well as indicate how much the total charges are and when the payment due date is.

You are attempting to play a content that is not part of your subscription. If you are not able to play a content that you are subscribed to, proceed to submit report via WhatsApp or Feedback Form.

You would have to create a new Astro ID with your email address or mobile number and link your Astro subscription. Please follow the steps in the link here

STEP 1  

On your remote, press the HOME button.

STEP 2  

Navigate to SETTINGS  icon and press "OK".

‍

STEP 3    

Navigate to Manage Satellite Frequency and press “OK”.

‍

STEP 4  

Choose to Update Satellite Frequency and press “OK”.

‍

STEP 5    

Choose "Confirm" to continue Satellite Frequency Update and press “OK”.

‍

STEP 6  

Satellite Frequency Update progress screen will be displayed.    

The updates will take approximately 20 minutes.

STEP 7

The status will be displayed once update is complete.    

Yes, you are eligible for selected bundle packages with rebates up to RM39/month and a free speed upgrade if you subscribe within the promotion period. Kindly note that monthly rebates are only available for Pay TV + Astro Fibre bundles but the speed upgrade is available for all packages including standalone plans.
 

For TV packs only, 24-months contract commitment period. However, if in addition to the TV packs, if you would like to also sign-up for Broadband, the contract commitment will be 24 months as well. If you're an existing customer, your existing remaining contract duration (if any) will not be carried over to the new contract except for existing Disney+ Hotstar (3 Months Pack) and Multiroom subscription contract durations which will be carried over upon the migration to new packs.

Note: If you are subscribing to a bundle pack which includes Netflix or Disney+ Hotstar for the first time, you are required to maintain the respective app as part of your bundle selection for a minimum of 12 months, otherwise a cancellation fee will apply.

Starting 28 April 2022, Astro customers can access Disney+ Hotstar via Ultra Box, mobile app and website. We are working towards making Disney+ Hotstar available via the Ulti Box. Stay tuned for updates.

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Unfortunately, you can't. My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers manage their Astro accounts. Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.

You may click here to Login and proceed to secure your Astro ID by linking it to your Astro account. If you do not have an Astro ID, please follow the steps in below to create one. You may also choose to log in or create Astro ID with your social accounts (eg. Facebook, Google and Apple).

1. Ensure power cable  is connected tightly.

2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue  persists, submit your feedback form for further assistance.

As a rule of thumb, this issue might happen when the devices are not equipped with minimum requirement above that supports the subscribed internet speeds:

• WiFi technology
• Network Interface Card (NIC)

As mentioned above however, it is important to note that despite meeting the device minimum requirements, it is not a guarantee that devices connected over WiFi will be able to achieve maximum subscribed internet speeds due to the following:

1. Bad WiFi signal quality and coverage across the area due to:
   • Distance from the RGW/Mesh AP with connected device
   • Obstruction within the house (walls, metallic surfaces)
   • Interference with other household appliances
2. Congested bandwidth
   • If there are too many devices connected to the WiFi network, then the bandwidth might be overloaded with traffic hence, slowing down the speed
3.  Devices are connected using WiFi instead of wired using LAN.
   • It is important to note that wired connection offers better reliability and speed over WiFi.
   • WiFi is more prone to interference compared to a wired connection which causes lower speeds and dropped signal.
4. Router Positioning: Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night:
   • High vs. Low: Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
   • Concrete & Metals: Make sure your router isn’t blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
   • Distance to Router: The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices. Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn’t make sense to put it at one end of the house.
5. Usage
   • More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.
   • Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.
   • If the problem persists, please run a Ping Test/Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances. Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

Note:
Astro and its service providers will not offer any guarantees for compatibility of the customer's equipment (e.g., Personal Computer, Notebook, printers) nor provide on site troubleshooting for WiFi service issues related to the customer's equipment.

No, the Service Tax is a tax payable entirely to the Government. Astro acts as a collection agent for the Government.
 

The "coming soon" label on some streamingapps on your TV and the "Apps" page of Astro's website allows our customers tostay on top of new launches as they happen! Stay tuned for these upcomingstreaming apps so you can access even more content that you love from acrossthe world.

This exercise currently only affects person-to-person SMS with URL links. However, the blocking of SMS sent by businesses via short codes such as 6XXXX, 3XXXX, 2XXXX and 1XXXX will be implemented at a later phase. In response to this government initiative, Astro customers will no longer receive SMS bills effective 1 August 2023. This change will be carried out in phases.  

Please switch your preferred Bill Delivery Method using our self-service portals via My Astro Web or My Astro app. Please click here to download the app on your mobile device or login to My Astro Web.

The default PIN is 0000. You may change your PIN to a secure one by doing this at Settings, under your Preferences, select PIN Management, enter your old PIN or default PIN and proceed to create a new PIN.

Yes, starting 9 November 2021, these new packs will be Astro's default offering.

The minimum internet speed required to stream via Ultra Plug & Play Box is 30Mbps for 4K UHD viewing, and Ultra/Ulti Plug & Play is 10Mbps for HD viewing. For better streaming experience, we recommend 100Mbps and above.

Tap on the "Content' tab on the navigation bar. Select "Channels' and the channel of interest and you may view the scheduled programmes of the day. To switch between days, choose a channel and tap on a particular day (E.g. Mon, Tues, Wed). You may also view the showtimes of the day and up to the next six days.

We encourage you to upgrade your Astro experience by switching to our new packs to enjoy more choices, value and flexibility. Starting 9 November 2021, you would need to be subscribed to the new packages to make any changes to your subscription.

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Locate the SIM card at the left side and gently pull it out.

STEP 3

Wipe the SIM card's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing down and reinsert it all the way in.

STEP 5

Switch on the power for your box and make sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 6

Turn on your box. You should no longer be experiencing this problem.    

If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to TV Settings and press “OK”.

STEP 4

Navigate to your preferred selection and press “OK”.

STEP 5

Navigate to Save and press "OK" to confirm your selection.

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Guide.

STEP 3  

Select the channel you would  like to add to favourite list and press "OK".

STEP 4  

Select "Add to Favourites" and press "OK".

STEP 5

You are successfully added the channel to favourite list when this screen appears.

STEP 6

Your selected channel will have a heart tagging after added as favourite.

STEP 1    

On your remote, press the Home button and the menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3    

Navigate to Restore and press "OK".

STEP 4    

Navigate to Restore Factory Settings and press "OK".

STEP 5

Enter your PIN to access this setting. (Default PIN is 0000).

STEP 6    

Navigate to Restore and  press "OK" to  confirm your selection.    

Otherwise, navigate to Cancel, go back to remain the settings.

STEP 7    

Please wait while the box restoring defaults and will reboot once complete.

STEP 8    

Your box will automatically restart and display this screen.

Click here to follow New Installation Settings guide for Satellite

Click here to follow New Installation Settings guide for Plug and Play

When using our One Time Payment (OTP) method, you may register more than one credit card per account. However, a single card account can only be used for a maximum of three accounts for OTP transactions.

When using our auto-debit facility, you can only register one card with Astro. Any subsequent card registrations will override the current one.

Each Astro customer is entitled up to 4 smart devices to be registered including mobile, laptops, tablets and Smart TV per household.

If you have maximised the registered device, you will be able to see the list of all your current registered devices on your mobile screen. Please remove any one device to allow the current Smart TV device to be included.

Do note that only 1 Smart TV device is allowed at any point in time.

Kindly note that affected customers will be adequately informed 30 days prior to the implementation via SMS which are sent out in phases (Starting 1 July), with scheduled announcements across WhatsApp, My Astro app, and Astro website.

Visit https://product.astro.com.my/box or check out our user guide for a quick and easy way to get started!

No additional fees will be charged upon your relocation. However, you are required to notify Astro of your move. Please refer to Astro's General T&Cs for more information.

No, the Mesh WiFi add-on with Astro Fibre is only available as a subscription service and will not be tied to any device contract.

Settlement of total outstanding balance is to be made prior to any of the request.

By keying in the 10-digit account number, Astro will be able to provide better self-service options, as it allows Astro to customise automation options based on the needs of each customer's account.

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

Navigate to IP Diagnostics and press "OK".

STEP 5    

IP Diagnostics information will be displayed.

Tap on the "Account' screen on the navigation bar and scroll to the "Subscription' section. Tap on "TV Pack' to view your pack, box, multiroom, and Astro GO information.

Any Astro GO compatible device (mobile/tablet/PC) and Multiroom Smart TV* compatible TVs will benefit from Astro GO+. 

Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.

If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

Frequently Asked Questions

1)     I missed the pickup appointment; what do I do now?

You can reschedule the pick-up appointment by calling our agent directly.

2)     Can I reschedule my pickup date?

Yes! You can call our agent back directly to reschedule the pickup date and time.

3)     Do I have to pack my device(s) before handing it over to the Astro agent?

Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

4)     Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

5)     I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?

No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.

Recycle via Registered Collection Centres

For all recycling-related questions, please click here.

My Astro is available on web browser and app. The app can be downloaded for free from the Google Play Store, Apple App Store or Huawei App Gallery.

For Ultra and/or Ulti box users, My Astro app is now added to the Top Menu so you can easily access it to manage or update your account. You may find it in the Top Menu, located next to Settings. Please refer to the image below to see what it looks like:

1. Please standby computer/laptop to access to the internet and connection must be via LAN  (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and  direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.254 and below page will appear.

The default login of the router as below. If you have done a configuration on your router previously,  the password may be different.

Username: user
Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the left menu, choose Wireless 2.4GHz  and then click Basic Settings tab on the left menu to access to below screen.

6. You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences, then click "Save"  for the changes to take place.

Please reconnect to the new wireless name with the new password once completed.

7. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.

You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences for 5GHz by choosing Wireless 5GHz  then click Basic Settings.

Click "Save" for the changes to take  place and reconnect to the new wireless name with the new password once  completed.

STEP 1  

Press "HOME" button on your remote control.

STEP 2  

Navigate to Settings and press "OK".

STEP 3    

Navigate to Display and press "OK".

STEP 4    

Navigate to TV Settings and press "OK".

STEP 5    

Navigate to Conversion for 4:3 Input Video, select your preferred selection and press “OK”.

STEP 6    

Select Yes, continue and press "OK" to confirm on the changes.    

Otherwise, select No, go back to cancel.

After order submission, the Plug & Play Box and Astro SIM card will be couriered separately to your service address. The delivery dates with the tracking numbers will be communicated via SMS.

The Plug & Play Box and Astro SIM card should arrive within 3-working days after your order submission. You may self-install your box by following the guide here.

Currently, you may only add a maximum of five family members to the Astro Fibre App. However, kindly note that we are working on allowing users to add more family members in the future.

Astro continuously reviews its product propositions to ensure we can provide the best customer experience for all our subscribers. We have discontinued the 50% multiroom in order to allow our Astro subscribers with a subscription fee of RM100 or more to only pay a standard RM49.99 (with box setup)  to enjoy the Multiroom experience on an Ultra or Ulti Box.

We apologise for any inconvenience.

Starting 9 November 2021, you will need to subscribe to the new packages to add on Multiroom to your subscription. Your new package will require a minimum primary subscription fee of RM100.

This is to ensure our customers receive the best possible attention and service via our new packages. We thank you for your understanding.

If you sign up for Maxis 30/100/300Mbps broadband speeds, you are not entitled for the complimentary mesh WiFi devices. However, you may walk into any Maxis Retail Stores to purchase the mesh WiFi devices.

Please note that only one Disney+ Hotstar access is bundled to each Movies Pack subscription which allows two concurrent streams on Disney+ Hotstar.

Upon submitting your application, you will receive the eKYC link via SMS/email/astro.com.my to complete the eKYC verification within 3 days.

Advance payment can be made via credit/debit card or online banking.

For My Astro App Users 
Go to the "Account' tab and scroll to "Personal Info' section. Click "Name & contact info' to view and update your personal contact information.

For Ultra and/or Ulti Users 

1. Launch the My Astro app on your Home screen and you will land on your My Astro account dashboard. Then, press the yellow button on your Astro remote control to visit your "Account details".
2. Press the down button to view the "Personal info".
3. Press the left button and focus on the edit icon for the contact details, press on "OK" to change your contact details.

Yes, you can return the Astro Box & Smart Card/SIM Card even after being charged for the box fee. After successfully returning the box, Astro will proceed to refund the box fee within 30 days from the confirmation date of the returned items to our Astro warehouse.

No, Astro & Broadband with Maxis/Allo comes in bundle packages only.

Standalone broadband subscription is only applicable to our Astro Fibre service.