Nationwide Installation
Applying for
| Astro Njoi UniFi Maxis |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Please check your internet speed and connection status. If your internet is working without any issues, please logout & login into the app again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
STEP 1
Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.
STEP 2
Switch ON the power of your Ultra / Ulti box and make sure that the adapter's power light is on.
STEP 3
Put the box on standby mode.
STEP 4
Press and hold the Home button on the box.
STEP 5
Wait until "boot" appear on the front panel and released.
STEP 6
When “boot” appears, press “Standby”, “Left “, “Up” continuously until Auto Update appear on box screen and Software Update progress on TV.
STEP 1
Switch OFF the power of your box and make sure that the adapter's power light is off.
STEP 2
Switch ON the power of your box and make sure that the adapter's power light is on.
STEP 3
Press Standby, Ch+, Standby keys on the box simultaneously when the "boot" message appears on the box front panel.
The Software Update progress screen will appears.
The update will take 10 - 15 minutes to complete. Please be patience.
STEP 1
Switch OFF the power of your box and make sure that the adapter's power light is off.
STEP 2
Switch ON the power of your box and make sure that the adapter's power light is on.
STEP 3
Press the standby button repeatedly after switch on the power.
STEP 4
Press "OK".
STEP 5
The Software Update progress screen will appears.
The update will take 10 - 15 minutes to complete.
Please be patience.
Yes, eKYC verification is mandatory. In addition, this verification process helps to reduce manual handling of customer's personal information and secure against unauthorised usage.
You may report the incident on WhatsApp at 03-95433838 by typing PNP and our dedicated agents will attend to your matter. Please have your Airway Bill tracking numbers ready for validation.
If a replacement box/Astro SIM card is deemed necessary, a new Plug &Play Box and a new Astro SIM card will be couriered to your service address.
The amount you're charged depends on:
- Your contract period and how long's left of your minimum term from the date your subscriptions end, calculated in months.
- Your current box type - Ultra or Ulti/Other Astro Boxes
- The packages you subscribe to, including App services such as Disney+ Hotstar and Netflix
Netflix is available to IPTV customers on the Ultra Box and Ulti Box. Non-Ultra Box customers will not be able to access Netflix on CH741. Please upgrade to the Ultra Box/Ulti Box to access Netflix on the Ultra Box.
1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2.Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.
Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.
Username: user
Password: user
4. Once you have successfully logged in, the router's web-based setup page will appear.
5. At the top of the page, click Wi-Fi to configure the WiFi parameters.
6. You may change the Wi-Fi Name and the Wi-Fi Password as per your preferences, then click "Apply".
7. Your Wi-Fi Name and password has been changed. Kindly ensure to reconnect your WiFi according your new WiFi name and password.
We would need you to run few tests in order for us to understand your issue and to assist you in fixing the problem.
You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.
- Please run each of the tests according to your your Laptop/PC Software.
- Compile the pictures / screenshots of your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you further:
- List of websites effected.
- Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
- Run the Traceroute Test - Please click here for Traceroute Test guideline.
- Run the Ping Test - Please click here for Ping Test guideline.
- Once you/ve gathered all the results, kindly send them all through the Feedback Form below.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
No, anyone can make payments on your behalf as long as the credit card is used by the owner themselves.
A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.
No deposit is required for all existing Astro customers and new subscribers (Malaysians).
Of course not! It is a value-added service introduced for your convenience.
Disney+ Hotstar app is now available to Astro customers on the Ultra and Ulti Box will be able to enjoy the app on the big screen and stream all their favourite blockbuster movies from Hollywood to Hallyu and award-winning shows from Disney, Marvel, Star Wars, Pixar, National Geographic, FX and 20th Century Studios!
Purchase function on Astro GO is only available for Android devices, Huawei devices and on the Astro GO website. For Apple device users, please head to astrogo.astro.com.my to make your purchase.
Purchase instruction:
Head to the Store section
Click on RENT
Enter Your PIN (Default PIN 0000)
Confirm to Purchase
Purchased Success. Enjoy!
You purchased content title will be available under "Rental" in My Library. All purchases on Astro GO will be added to your monthly bill and accessible on both Astro GO and your Astro decoder. Cancellation of purchase is not possible upon confirmation.
*Purchase of content is only available on Android & Huawei devices and on the Astro GO website*
At this point in time, the Disney+ Hotstar app on the Ultra or Ulti Box does not support Dolby audio. We are working to enable this in a future update.
Please ensure that you have subscribed to the mentioned channel.
If you're subscribed to this channel, follow below steps.
STEP 1
You need to refresh the signal on your box.
Refer to Refresh signal of your box guide.
STEP 2
If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.
My Astro is available on web browser and app. The app can be downloaded for free from the Google Play Store, Apple App Store or Huawei App Gallery.
For Ultra and/or Ulti box users, My Astro app is now added to the Top Menu so you can easily access it to manage or update your account. You may find it in the Top Menu, located next to Settings. Please refer to the image below to see what it looks like:
Once you have received the eKYC link via SMS/email/astro.com.my, you can proceed to follow the instructions on the screen. You can check out the step-by-step image below for more info.
For MyKad/MyPR/MyTentera :
For Passport :
No, the Mesh WiFi add-on with Astro Fibre is available as subscription service and will not be tied to any device contract.
Only Visa, MasterCard, and American Express Credit Cards and Debit Cards issued by banks in Malaysia are accepted by Astro-owned payment channels. Official Astro payment partners may have different policies - please check with your preferred payment partner for the latest information.
1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.
3. On the address bar, please go to http://192.168.1.254 and the page below will appear.
The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
Username: administrator
Password: Router S/N (Available on the sticker at the back of the router)
4. Once you have successfully login, the router's web-based setup page will appear.
5. From the left menu, select WIRELESS to access the screen below.
6. You may change the Network Name (SSID) and the Password to follow your preferences, then scroll to bottom and click "Apply" for the changes to take place.
7. A warning box will popup, click "OK" for the changes to take place and reconnect to the new wireless name with the new password once completed.
8. Please wait until the connection reestablish.
STEP 1
On your remote, press the Home button and the home menu will be displayed on your screen.
STEP 2
Navigate to Profile.
STEP 3
The Profile Selection Screen will be displayed.
STEP 4
Navigate to Add Profile.
STEP 5
Choose your Profile.
STEP 6
Input the Profile Name and navigate to DONE.
STEP 7
Choose the Age Group of the new profile and press "OK".
STEP 8
Your new profile will be shown in the Profile Selection Screen.
No, you will not be able to manage your account with the Astro Fibre App. However, you may download the “MyAstro” app on your mobile device now to manage your Astro account in a fast and easy way.
Yes, you can sign up for auto-debit after your account has been activated via My Astro.
Alternatively, you may also call our Customer Contact Centre at 03-9543 3838 for assistance or to enquire about any current Auto Debit promotions.
The charge for your Disney+ Hotstar subscription is reflected in your Astro subscription, and not on the Disney+ Hotstar app/website. For details on your subscription, please call our Customer Contact Centre or WhatsApp us "DH Help
Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.
WiFi router and fibre modem will be replaced upon checking and verification by Astro's Contact Centre /installer. It will be replaced without additional charge regardless contract tenure.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Remote Control Settings and press "OK".
STEP 4
Follow the steps appear on the screen to sync your Astro remote.
By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.
STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.
STEP 2
Navigate to SETTINGS and press “OK”.
STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.
STEP 4
Refer to the signal strength % shown on the top left of your screen.
If you subscribe to Astro Fibre between 1 October 2023 to 23 November 2023, you may still get the speed boost by calling in to our Customer Contact Centre at 03-9543 3838 and re-contracting with us. Kindly note that your account will restart with a new 24-month contract.
We would need you to run few tests in order for us to understand your issue and to assist you in fixing the problem.
You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.
- Please run each of the tests according to your your Laptop/PC Software.
- Compile the pictures / screenshots of your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you further:
- List of websites effected.
- Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
- Run the Traceroute Test - Please click here for Traceroute Test guideline.
- Run the Ping Test - Please click here for Ping Test guideline.
- Once you've gathered all the results, kindly send them all through the Feedback Form below.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Tune to channel 200 - select on "My Account".Your Total amount due will be stated under the "Bill Summary" section.
**Please note that this feature requires your box to be connected to your home Wi-Fi. Alternatively you can perform the SMS steps displayed on the screen to check your bill amount.
What is the BBC Player app?
BBC Player is an authenticated multi-genre SVOD (Subscription Video on Demand) service that allows viewers to watch the very best British programmes anytime and anywhere.
BBC brands available on the app include:
- BBC Earth inspires audiences by sharing the incredible wonders of our universe. BBC Earth showcases the work of the world's foremost factual filmmakers as it seeks to take audiences on a thrilling journey of discovery across natural history and science. From the smallest creature under the microscope to the limitless expanses of space, BBC Earth brings viewers face to face with heart pounding action, mind-blowing ideas and the wonders of being human.
- BBC First is the home of premium, original British dramas. Showcasing world-renowned, award-winning talent in front of and behind the camera, it delivers audiences the first chance to see stories that challenge, immerse and entertain, all with a unique British perspective.
- BBC Brit offers premium factual entertainment that is intelligent but irreverent. Male-skewing but with broader appeal, it blends expertise with entertainment and fact with fun. This brand is the exclusive home of Top Gear and covers a rich variety of subjects: cars, science, adventure, business, life-changing moments, extreme characters, quirky eccentrics and comedy. BBC Brit is available exclusively on BBC Player.
- BBC Lifestyle is the unique entertainment destination brimming with vibrant, fresh and exciting programmes which set trends and guide you into transforming your world; from revamping your home to invigorating your culinary skills and helping you become happier and get the best out of life.
- CBeebies is a pre-school channel for children aged six years and under. CBeebies provides a range of pre-school programming designed to encourage learning through play in a consistently safe environment. Acclaimed children's titles such as Bluey, Hey Duggee, Go Jetters, JoJo & Gran Gran, Thomas & Friends and Teletubbies encourage children to learn about and enjoy the world around them.
Who can access the BBC Player app?
Starting 20 December 2022, Astro customers on eligible packs will receive access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti or stream via the mobile app or website for no additional charge.
What content is available on BBC Player?
Access to content within the BBC Player app is based on the pack that Astro customers have subscribed to:
How much does it cost to subscribe to BBC Player via Astro?
BBC Player is bundled to the selected pack listed above (Q3) for both existing and new eligible customers.
Subscribe to our TV Packs for better savings now by visiting www.astro.com.my or WhatsApp "Get BBC" at 03-9543 3838.
How do I access the BBC Player app on the Ultra Box or Ulti Box?
Eligible customers may follow the simple steps below to access the BBC Player app on their Ultra Box or Ulti Box:
How do I access the BBC Player mobile app?
Download the BBC Player app from the iOS App Store or Google Play Store.
After you have successfully downloaded the app to your mobile device, simply click "Astro" as your service provider and log in with your Astro ID. Once complete, you will get instant access to all your favourite BBC content right at your fingertips!
How can I access BBC Player via website?
Please visit www.bbcplayer.com on your browser, log in with your Astro ID and start streaming.
When can I start enjoying my BBC Player subscription?
Starting 20 December 2022, Astro customers on eligible packs will receive complimentary access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti Box, or stream via the mobile app or website. Thank you for your support.
How many devices can I use to access the BBC Player app at one time?
Customers can access a maximum of 5 devices concurrently on the BBC Player app, including the Astro Ultra Box or Ulti Box.
Can I download content from the BBC Player app for offline viewing?
Yes, selected downloaded programmes will be available for viewing offline for up to 30 days. Just click on a programme you would like to watch offline to check if it is downloadable. Kindly note that this download feature is only available on the BBC Player app. If you are accessing the BBC Player website, you can only stream content online.
What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users download as the space needed may vary.
Are there any subtitles available for content on the BBC Player app?
English closed captions are available for all BBC Player programmes, while Chinese and Bahasa Malaysia subtitles are available for selected programmes only.
What audio options are available for content on the BBC Player app?
Currently, only English audio is available for all BBC Player content.
Can I access content on the BBC Player app outside of Malaysia?
Unfortunately, you will not be able to stream or watch programmes online when you are outside of Malaysia. However, you will still be able to watch available downloaded programmes offline on the BBC Player mobile app.
Astro Login
How do I register for an Astro ID?
Download the BBC Player app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".
Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.
I have forgotten my password; what should I do now?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password
How do I unlock a locked user account?
You may contact Astro's Customer Service by:
- Submitting a feedback form here: https://support.astro.com.my/feedback-form or
- Send a message on WhatsApp by typing "Hi" at 03-95433838.
Will my personal information be protected?
Yes, Astro is bound by the PDPA act. All information received will be used in accordance with our Privacy Notice.
Other App Enquiries
I am unable to log in to BBC Player with my Astro ID via Google; what should I do now?
Please follow the simple steps below if you are facing issues logging in to BBC Player:
- Go to id.astro.com.my and log in via your Google account
- Under "Profile", create a new password for your Astro ID
- Return to BBC Player and sign in via Astro using your Gmail account and the new password
Who may I contact if I encounter any problems with the BBC Player app?
There are 4 ways for you to contact us for assistance:
Issues related to BBC Player in-app or content:
- Submit an in-app feedback form to BBC Player, or
- Reach out to BBC Player via email at bbcplayerops@bbc.com Issues related to Astro entitlement/packages:
- Submit this feedback form here: https://support.astro.com.my/feedback-form, or
- Send a message on WhatsApp by typing "Hi" at 03-95433838
STEP 1
Press "HOME" button on your remote control.
STEP 2
Navigate to Settings and press "OK".
STEP 3
Navigate to STB Diagnostics and press "OK".
STEP 4
From General Tab, take a look at the Current Entry Point Name for the LNB type of your input source.
Yes, another person may register their credit card to your account's auto-debit facility. If you are performing this action via our call centre, the respective card holder is required to be present.
Starting 16 February 2024, you may be asked to perform Astro ID verification when you log in to their Astro account on digital platforms such as www.astro.com.my, Astro GO, My Astro etc. This 2-step process encompasses verifying your email address or phone number and re-entering of your existing password.
The speeds shown under “My Network Map†are the WiFi speeds of your connected devices based on factors such as signal strength, distance of devices from your router, obstructing objects etc. This function allows users to know the signal strengths achievable from every room in their house or any distance from their router, giving users accurate indication If additional mesh is needed or if the placement of their router requires adjustment.
However, the speeds shown under “My Devices†are the recent WiFi consumption of your connected devices, which allows you to monitor every user’s internet consumption in your household.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Locate the SIM card at the left side and gently pull it out.
STEP 3
Wipe the SIM card's gold chip clean using a dry soft cloth.
STEP 4
Make sure the gold chip is facing down and reinsert it all the way in.
STEP 5
Switch on the power for your box and make sure that the adapter's power light is on.
Please wait for 5 minutes.
STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.
If you accidently clicked “delete my account†on the Astro Fibre app, you will bedirected to submit a request via Feedback Form as the image below.
If you submit a request, our Astro representative will get back to you within 3 business days to learn more about the issue(s) you are currently facing with the app. Customers may proceed to permanently delete their account during the call if they wish. Once complete, your Astro ID will be deleted and you will be unlinked from all Astro apps and services including partner apps that are associated with your Astro ID including Astro GO, My Astro, Astro Awani, Syok, beIN SPORTS CONNECT, iQIYI, TVBAnywhere+,HBO GO, Gempak, XUAN, Astro Ulagam etc.
You may create another Astro ID by following the steps here and re-link your new account to all Astro apps and services, including partner apps.
STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Digital Audio Settings.
STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.
STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.
STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.
The new packs will be available for existing and new Astro customers starting 9 November 2021.
Regular (DTH) customers can watch Astro without an Internet connection. If you have selected Plug & Play setup option, a minimum speed of 10Mbps/device is required to enjoy a good HD viewing experience on Ultra/Ulti¯Box and 30Mbps/device for 4K UHD viewing on Ultra Box. However, if you have selected the Regular (DTH) option, the internet speeds above are recommended to enjoy a good viewing experience for On Demand and Astro Cloud services.
Please refer to "Upon downloading the app, what do I do next?" question on this FAQ here or call us at 03-9543 3838 for any further queries.
Astro GO is a free streaming companion app for all Astro customers to enjoy their favourite shows and channels on their smartphones, tablets, and computers - anytime, anywhere in Malaysia. Astro customers with an active Pay-TV subscription can link their accounts to watch corresponding on demand and TV channels available on Astro GO as part of their subscription.
"Payment Due Date" refers to the payment deadline for your Astro bills each month.
There are various offers currently available for both existing and new customers:
- Existing Astro TV Customers
You may choose from a selection of Astro Fibre speeds from 50Mbps to 800Mbps to accompany your Astro TV Packs from as low as RM60/month for 50Mbps or RM90/month for 100Mbps. That is more than RM900 of savings in total across all speed plans from 50Mbps to 800Mbps. On top of this offer, you will also get to enjoy a complimentary speed upgrade for 24 months if you subscribe within 24 November 2023 to 31 May 2024. This is part of Astro’s initiative to give better value to support loyal customers, and the full details of this offer are as follows:
| Sign Up Speed | Upgraded Speed | Upgrade Duration | Original Price | Promotion Price | Rebates |
| 50Mbps | 100Mbps | 24 months | RM99/month | RM60/month | RM39/month |
| 100Mbps | 500Mbps | 24 months | RM129/month | RM90/month | |
| 500Mbps | 800Mbps | 24 months | RM189/month | RM150/month | |
| 800Mbps | N/A | N/A | RM249/month | RM210/month |
*Offers applicable to non-Primary Pack bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 January 2024.
- For New Astro Customers
| Sign Up Speed | Upgraded Speed | Upgrade Duration | Original Price | Promotion Price | Rebates |
| 50Mbps | 100Mbps | 24 months | RM99/month | From RM70/month | Up to RM39/month |
| 100Mbps | 500Mbps | 24 months | RM129/month | From RM100/month | |
| 500Mbps | 800Mbps | 24 months | RM189/month | From RM160/month | |
| 800Mbps | N/A | NA | RM249/month | From RM220/month |
*Promotion price is applicable for Astro Fibre bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 May 2024.
There are two ways for you to switch your preferred bill delivery method:
A. Customers can manage their account via the My Astro Portal by following these easy steps:
- Visit www.astro.com.my
- Select “My Account”, then select “Manage Account”
- Log in to My Astro Web using your Astro ID
- Select “Account”
- Under “Billing”, click on “Bill Delivery Method”
- Choose your preferred bill delivery method, then click “Proceed”
B. Customers can also manage their account via Astro’s mobile application, the My Astro app by following these easy steps:
- Open the “My Astro” app on your smartphone. If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)
- Log in with your Astro ID
- Select “Account” in the navigation bar
- Select “Bill Delivery Method”
- Choose your preferred bill delivery method, then click "Proceed
We encourage customers to ensure their TV compatibility with the Astro Multiroom (Smart TV) app first before making any purchase here.
If you are still experiencing any issues, please contact us at wecare@astro.com.my or call or WhatsApp us at 03-9543 3838 and our agents will be happy to assist you.
Your existing contracts and corresponding rewards including but not limited to discounts/rebates will be removed with no penalty applied and replaced with the new contracts associated with the new packs. Exception applies to Disney+ Hotstar (3-Month Pack) and Multiroom campaigns in which remaining contract durations will be brought over if the subscription is continued or penalty will be applied upon discontinuation of said subscriptions.
You may use the 'forgot password' recovery feature on the login page. Just enter the email address/ mobile number you signed up with and we will send you a recovery email.
