Nationwide Installation
Applying for
| Astro Njoi UniFi Maxis |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
The balance will be credited into your account, which will be reflected when you receive your next bill. The balance credit will be used to offset your bill balance.
If you're interested in subscribing to the HBO Max app via Astro, you can use the My Astro app through the following methods:
- App: Download the My Astro app from the Apple App Store, Google Play Store, or Huawei AppGallery.
- Web: Visit www.astro.com.my/max
- STB: You can subscribe HBO Max by either launching the HBO Max app OR the My Astro app on your Ultra/Ulti Box.
- WhatsApp: You can reach out to us via WhatsApp by typing "Hi" to 03-9543 3838. Then from main menu select Add-on Purchase -> Enter code HBOMAXULT.
Not to worry, you will only need to verify your Astro ID once. After that, you may log in to your account as usual.
You may manage your Multiroom (Smart TV) subscription via My Astro app. Download here or on your App Store or Google Play Store.
Yes. All TVBAnywhere+ add-on plans; VOD Zone, Channel Zone, and Premium allow streaming on up to 2 devices concurrently. This means you can enjoy your favorite content on two devices at the same time.
My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers to manage their Astro accounts. My Astro app allows customers to manage their accounts, pay bills, and get any support they need. In addition, customers can find and purchase the latest shows to be viewed on their Astro Box or on Astro GO. Customers can also receive news about Astro's latest products and content offerings.
Download My Astro app or visit the My Astro website.
Yes. The TVBAnywhere+ app can be downloaded on compatible mobile device via the Apple App Store or Google Play Store. Once installed, customers can log in with their Astro ID to access the app.
Zee5 is the only app that has a change in price upon the SST increase. Prices of Netflix, Disney+ , Viu, iQIYI, WeTV and Qalbox will not be affected.
Unfortunately, you can't watch on My Astro. However, Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.
You can still download the My Astro app to browse our latest content, rent movies, receive reminder for new shows, and claim exclusive rewards that is related to our content.
📺 Not sure what to watch?
📱 Download the My Astro app to:
- Discover trending shows & movies
- Search by category or title
- Get notified on new shows
You can have up to five (5) devices registered to your account at any given time. However, you can only stream from one (1) device at a time.
If you would like to transfer your existing HBO Max Account to be charged under Astro bill, please follow the steps below:
- Cancel your existing subscription with HBO Max.
- Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for HBO Max via Astro bill.
- To subscribe, navigate to My Astro app page and clicked on “Manage your add-ons" where you will be able to manage all the streaming apps you are entitled.
To purchase Astro First easily, you can do it through My Astro. Here's how:
1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. Go to Astro Store > Astro First section
4. Select your preferred movie and click on rent
5. When your rental is confirmed, you will see details on which channel that you can watch your movie
Purchase via WhatsApp
- Go to channel 480
- Whatsapp the “movie code” to 03-9543 3838
- Enter your “smart card number” (this is available on the top right corner of your tv screen)
- Type “1” to confirm
- The reply will direct you to the entitlement channel accordingly
Purchase via SMS
- Go to channel 480
- SMS the “movie code” to 32999
- The SMS confirmation reply will direct you to the entitlement channel accordingly
*SMS service is available for Maxis, Celcom, Digi and U Mobile only.
From Beyond PVR On Demand interface:
- Press the “Home” button on the Astro remote control
- Select “On Demand” and press the “OK” button from the Astro remote control
- Scroll to “Store” and search for the Movies/series
- Select “Buy” and enter Pin Code.
From Ultra/Ulti On Demand interface:
- Press the “Home” button on the Astro remote control
- Scroll to the Store tab
- Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
- Select “Rent” and enter Pin Code
From Astro Go app (purchases only applicable for Android devices):
- Download the Astro Go app from the Google Play store.
- Create an ID and link your account / proceed to log in if you have linked your account
- Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
- Select “Rent” and enter Pin Code
*The default pin code is 0000 if you have not pre-set it.
🎁 Want to buy Astro First movies faster & track your rentals?
📱 Download the My Astro app to:
- Browse Astro First titles
- Rent in 1 tap
- Get reminders when new movies launch
Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).
Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.
If you do not have a bundle which includes Netflix, you may also add a new Netflix subscription to your Astro Bill for billing convenience.
Not to worry, our representative will be contacting you within 24 hours.
Yes, starting 9 December 2024, the new packs will be the default offering from Astro.
You may refer to our TV Guide for the latest schedule.
No. If you are a non-Astro subscriber, you will still be able to create an Astro ID, but access and use of Astro's digital services will be limited. If you are an Astro subscriber, please link your Astro ID to your Astro account number to enjoy exclusive access to all of Astro's digital services.
The entire eKYC verification process may be completed within 5 minutes.
Astro & Broadband comes with 24-month contract commitment.
No. You will need an active Astro subscription before you can subscribe to Disney+ through Astro or enjoy Disney+ as part of an Astro package.
To learn more about Astro packages and our latest offers, click here.
Only Astro customers with the Sports subscription as part of their Astro TV Pack (Bundle or add-on) will be able to enjoy the beIN SPORTS CONNECT app on their Ultra/Ulti Box.
You are attempting to play a content that is not part of your subscription. If you are not able to play a content that you are subscribed to, proceed to submit report via WhatsApp or
Feedback Form
.
You will still need to authorise the transaction from your SecureGo registered device.
Step 1: On another device, perform the transaction via My Astro app
Step 2: Tap on the push notification you receive on your SecureGo registered device
Step 3: Tap Approve or Reject to authorise the transaction, and you're done!
Your Astro X3 pack will be activated immediately after you complete your sign-up. Once your sign-up is complete, you can start streaming its content immediately via the Astro app on your Smart TV or through Astro GO on supported devices
a) If you sign up via Astro’s Official Website:
You will be required to create an Astro ID and password during sign-up. Once your subscription is successfully activated, you will receive a "Welcome to Astro" email confirming your activation and can start streaming right away.
To find out more, please visit: Here
i. If you sign up via Astro Sales Agents:
ii. You will receive a “Welcome to Astro” email prompting you to create your Astro ID password and confirming your successful activation. Once your password is set, you can start streaming.
b)Important Notes:
i. When creating your Astro ID, you will be required to use an Astro ID that is not linked to an active Astro account. If the Astro ID (i.e. email address) you enter is already linked to an active Astro account, you will be prompted to use a different Astro ID
ii. However, if the Astro ID you enter is linked to an inactive Astro account, you will have the option to reuse that Astro ID.
Astro Quick Pay is a convenient method to check your Bill Summary, Account Status and pay Astro bills at your convenience with immediate payment posting, right from home.
However, you can only pay your latest bill via Astro Quick Pay.
If you want to view all your payment history, download bill statements, and pay easily all in one place, you can download the My Astro app.
There will be no penalty imposed upon the removal of Astro GO+ from your subscription.
Please update your auto-debit payment details via My Astro Portal.
Please refer to
How do I activate my Disney+ access with my Astro subscription?
Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.
The Astro X3 packs are available to both new and existing Astro customers, making it easier for customers to enjoy a fully digital viewing experience. For existing Astro customers, subscribing to an Astro X3 pack under a 12-month contract will be treated as a new subscription, and a separate account will be created.
To manage this subscription, customers will need to register a new Astro ID using a new email address. This ensures a smooth and seamless self-service experience, with each subscription managed independently.
To subscribe to the Netflix 24-month ala-carte plan, you'll need to upgrade your current Astro subscription to an Astro One Pack. Once upgraded, the Netflix 24- month ala-carte plan will be available for both the Astro One Entertainment and Sport Pack.
To enjoy full premium access, simply add RM10 to upgrade your Sun NXT Lite subscription to
Sun NXT Premium.
To start using Astro Rewards as an Astro customer, you can do it through the My Astro app. Here's how:
1. Download the My Astro app
2. Login using your Astro ID
3. Go to Rewards
4. Browse through the rewards and click redeem. Follow the instructions on the screen on how to redeem the reward
🎁 Want to claim rewards exclusive for Astro customers?
📱 Download the My Astro app to:
- Claim free movie or concert tickets
- Meet your favourite celebrity
- Join giveaway contests
Currently, this change affects SMS bills only. Other SMSs such as (but not limited to) bill reminders, payment notifications, promotional SMSs or technical appointment reminders will still be sent to you if applicable.
You may join iQIYI as a VIP by following these simple steps:
Step 1: Head over to www.astro.com.my/iqiyi
Step 2: Select your desired package (Standard VIP or Premium VIP)
Step 3: Click "Get it now"
Step 4: Log in using your Astro ID
Step 5: Click "Get it now" again
Step 6: Please read the prompted message, then click "Proceed"
Step 7: You will see a confirmation message upon successful purchase
To cancel your Multiroom (Smart TV) subscription, please call us at 03-9543 3838.
We want to ensure that only the authorised account owner can have access to their Astro account. This activity ensures that only you can log in and access all the details tied to your Astro account.
The minimum internet speed required to stream via Ultra Plug & Play Box is 30Mbps for 4K UHD viewing, and Ultra/Ulti Plug & Play is 10Mbps for HD viewing. For better streaming experience, we recommend 100Mbps and above.
Your bill statement will include details of your monthly subscription charges; e.g. charges for your chosen Astro packages and Broadband service. It will also show the time period of which your first bill will cover, as well as indicate how much the total charges are and when the payment due date is.
We would need you to run few tests in order for us to understand your issue and to assist you in fixing the problem.
You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.
- Please run each of the tests according to your your Laptop/PC Software.
- Compile the pictures / screenshots of your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you further:
- List of websites effected.
- Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
- Run the Traceroute Test - Please click here for Traceroute Test guideline.
- Run the Ping Test - Please click here for Ping Test guideline.
- Once you/ve gathered all the results, kindly send them all through the Feedback Form below.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Yes, subtitles are available. Sun NXT offers English subtitles for most of the movies released in the year 2024 and onwards.
For more information about the Astro Fibre App, you may click here for a detailed user guide.
This error indicates that you are streaming on Astro GO while being connected to a VPN. Please close your VPN application and try streaming again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
