Sign Up and Install Astro | Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd.

Astro

Now you can enjoy amazing new Astro TV packs.

Our all-new curated Astro TV packs have been redesigned to bring what you love.

 

TV Pack   New Installation Change Existing Package    

Explore our TV Pack which includes a variety of entertainment channels.

New Installation Change Existing Package    
❯ ❮
Entertainment Pack
Entertainment Pack
RM49.99 /month
View Channel List

The must-watch local and international content made for everyone in the family.

Entertainment Pack + Kids
Entertainment Pack + Kids
RM59.98 /month
View Channel List

The best local & international cartoons & educational entertainment.

Entertainment Pack + Blockbuster
Entertainment Pack + Blockbuster
RM59.98 /month
View Channel List

Global movies and series packed with action, drama and big thrills.

Entertainment Pack + News & Documentaries
Entertainment Pack + News & Documentaries
RM64.98 /month
View Channel List

Latest breaking news & current affairs whilst you discover secrets of the world.

Sports Pack
Sports Pack
RM99.99 /month
View Channel List

Witness every major league & live sports events, plus family entertainment.

Epic Pack
Epic Pack
RM199.99 /month
View Channel List

The ultimate all-in-one entertainment with movies, sports & a variety of streaming apps.

 
 

100Mbps Astro Fibre   New Installation Change Existing Package    

Good for working from home and streaming. Get connected at 100Mbps and enjoy uninterrupted streaming, gaming, and browsing.

New Installation Change Existing Package    
❯ ❮
100Mbps
100Mbps
RM99.00 /month
Without TV Channel

FREE Modem

FREE WiFi-6 Router

Unlimited data

Entertainment Pack + 100Mbps
Entertainment Pack + 100Mbps
RM148.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Kids + 100Mbps
Entertainment Pack + Kids + 100Mbps
RM158.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Blockbuster + 100Mbps
Entertainment Pack + Blockbuster + 100Mbps
RM158.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + News & Documentaries + 100Mbps
Entertainment Pack + News & Documentaries + 100Mbps
RM163.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
100Mbps Astro Fibre
RM99.00
RM99.00
Sports Pack + 100Mbps
Sports Pack + 100Mbps
RM198.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
100Mbps Astro Fibre
RM99.00
RM99.00
Epic Pack + 100Mbps
Epic Pack + 100Mbps
RM298.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
100Mbps Astro Fibre
RM99.00
RM99.00
 
 

500Mbps Astro Fibre   New Installation Change Existing Package    

Ideal for small families for 4K streaming & gaming. Get connected at 500Mbps and enjoy fast and stable internet for all your needs.

New Installation Change Existing Package    
❯ ❮
500Mbps
500Mbps
RM149.00 /month
Without TV Channel

FREE Modem

FREE WiFi-6 Router

Unlimited data

Entertainment Pack + 500Mbps
Entertainment Pack + 500Mbps
RM198.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Kids + 500Mbps
Entertainment Pack + Kids + 500Mbps
RM208.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Blockbuster + 500Mbps
Entertainment Pack + Blockbuster + 500Mbps
RM208.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + News & Documentaries + 500Mbps
Entertainment Pack + News & Documentaries + 500Mbps
RM213.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
500Mbps Astro Fibre
RM149.00
RM149.00
Sports Pack + 500Mbps
Sports Pack + 500Mbps
RM248.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
500Mbps Astro Fibre
RM149.00
RM149.00
Epic Pack + 500Mbps
Epic Pack + 500Mbps
RM348.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
500Mbps Astro Fibre
RM149.00
RM149.00
 
 

1Gbps Astro Fibre   New Installation Change Existing Package    

Perfect for medium-sized families for work and play. Get connected at 1Gbps and experience ultra-fast internet speeds.

New Installation Change Existing Package    
❯ ❮
1Gbps
1Gbps
RM229.00 /month
Without TV Channel

FREE Modem

FREE WiFi-7 Router

Unlimited data

Entertainment Pack + 1Gbps
Entertainment Pack + 1Gbps
RM278.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Kids + 1Gbps
Entertainment Pack + Kids + 1Gbps
RM288.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Blockbuster + 1Gbps
Entertainment Pack + Blockbuster + 1Gbps
RM288.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + News & Documentaries + 1Gbps
Entertainment Pack + News & Documentaries + 1Gbps
RM293.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
1Gbps Astro Fibre
RM229.00
RM229.00
Sports Pack + 1Gbps
Sports Pack + 1Gbps
RM328.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
1Gbps Astro Fibre
RM229.00
RM229.00
Epic Pack + 1Gbps
Epic Pack + 1Gbps
RM428.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
1Gbps Astro Fibre
RM229.00
RM229.00
 
 

2Gbps Astro Fibre   New Installation Change Existing Package    

Ultimate high-speed internet for everyone and everything. Get connected at 2Gbps and enjoy lightning-fast internet speeds.

New Installation Change Existing Package    
❯ ❮
2Gbps
2Gbps
RM319.00 /month
Without TV Channel

FREE Modem

FREE WiFi-7 Router

Unlimited data

Entertainment Pack + 2Gbps
Entertainment Pack + 2Gbps
RM368.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Kids + 2Gbps
Entertainment Pack + Kids + 2Gbps
RM378.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Blockbuster + 2Gbps
Entertainment Pack + Blockbuster + 2Gbps
RM378.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + News & Documentaries + 2Gbps
Entertainment Pack + News & Documentaries + 2Gbps
RM383.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
2Gbps Astro Fibre
RM319.00
RM319.00
Sports Pack + 2Gbps
Sports Pack + 2Gbps
RM418.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
2Gbps Astro Fibre
RM319.00
RM319.00
Epic Pack + 2Gbps
Epic Pack + 2Gbps
RM518.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
2Gbps Astro Fibre
RM319.00
RM319.00
 
 
 

Astro Rate Card

Astro Rate Card

 

Nationwide Installation

 

Applying for

Astro  Njoi  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


HOW LONG DOES PAYMENT VIA REAL TIME PAYMENT CHANNELS TAKE TO BE POSTED?

Real-time payments are posted almost instantaneously. However, daily system maintenance occurs between 12AM to 3AM - any payment made during this period will be delayed until system maintenance is complete.


WHAT IS THE DIFFERENCE BETWEEN MULTIROOM (ASTRO BOX) AND MULTIROOM (SMART TV)?

Multiroom (Astro Box) requires an Astro box to be setup and can be accessed through the regular satellite feed or streaming on home Wi-Fi. Meanwhile, the Multiroom (Smart TV) only requires a Smart TV and no installation needed. Customers can download the Astro app on the Smart TV and connect to home Wi-Fi to stream.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    DO I HAVE TO PAY EXTRA TO USE ASTRO GO?

    No, Astro GO is a free app for Astro customers. The content available on Astro GO will depend on the subscription pack that you are subscribed to.

    If you do not have an Astro subscription, please click here to find out packages available.

     


    HOW LONG WILL THE MULTIROOM SMART TV MONTHLY REBATE OF RM 15 BE APPLICABLE FOR?

    The RM15 monthly rebate (before Govt. Tax) will be applicable to all on-going Multiroom Smart TV subscriptions until further notice. However, in the event of rebate expiry, Astro will notify impacted customers in advance via email or SMS. To update your contact details, please reach out via a feedback form here.


    I AM AN EXISTING ASTRO CUSTOMER; CAN I SIGN UP FOR THE NEW PACKS WITH ASTRO FIBRE?

    Yes, existing Astro customers can subscribe to all Astro Fibre offerings. You also have the option to subscribe to Astro Fibre as a standalone, which comes without any TV packages.

    The 24-month contract will be renewed upon signing up for the new packs.


    SERVICE CURRENTLY NOT AVAILABLE (SCNA) - ULTRA BOX / ULTI BOX

    You can proceed with below BTS if the weather is good. Otherwise, you may try again later.

    ‍

    STEP 1

    On your remote, press the HOME button and the home menu will be  displayed on top of your screen.


    STEP 2

    Navigate to SETTINGS.


    STEP 3

    Navigate to Satellite Settings and press “OK”.


    STEP 4

    Navigate to Diagnostics and press “OK”.


     

    STEP 5

    Refer to the signal strength on your screen.

    If it is 65 or higher, please take the screenshot and submit your feedback form.

    If it is below 65, please go to Step 6.


     

    STEP 6

    Switch off the power for your box and  make sure that the adapter’s power light is off.


     

    STEP 7

    Unscrew the satellite cable from the box  and pull it out.


    STEP 8

    Plug the satellite cable back into the  box and screw it back securely.


     

    STEP 9

    Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.


     

    STEP 10

    Turn on your box. You should no longer be experiencing this issue.

    If issue persist, please submit the issue on our Feedback Form with error details and attach a picture of your General tab of the STB Diagnostics for assistance.

     

    Centralized  Dish

    If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.


    WHAT IS THE PROCEDURE FOR MERGING / SPLITTING MY ACCOUNT?

    Please follow the steps below:

    Step1: Fill in Merge/Split Equipment Form (Part A & Part B)

    Step2: A full payment to be made on any outstanding balance for all related accounts (if any).

    Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).

    Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).

     

    Note:

    1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.


    I PURCHASED ASTRO FIRST / ASTRO BEST / PAY-PER-VIEW EVENT IN FEBRUARY, BUT THE VIEWING PERIOD STARTS IN MARCH 2024. WILL I BE CHARGED 8% SERVICE TAX?

    Yes, you will. Customers who purchased Astro First / Astro Best / Pay-per-View event in February 2024 with a viewing period in March 2024 will be charged an 8% Service Tax in their next bill.
     


    I WOULD LIKE TO CHANGE THE NETFLIX ACCOUNT LINKED TO MY ASTRO PACK. WHAT SHOULD I DO?

    Please visit http://help.netflix.com to call or start a live chat with Netflix's customer support agents. You will be assisted to unlink your Netflix account from your Astro subscription. After the process, you may link another Netflix account to your Astro subscription.


    I HAVE NOT ACTIVATED MY DISNEY+ HOTSTAR ACCESS; WILL I STILL BE CHARGED?

    Yes, please WhatsApp "DH Help


    CHANGE MENU LANGUAGE AND SUBTITLES - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Preferences and press "OK".

    STEP 3  

    Navigate to Language and press "OK".

    STEP 4    

    Choose your language preferences and press "OK".

    STEP 5  

    Select Yes, continue and press "OK" to confirm on the changes.    

    Otherwise, select No, go back to cancel.


    HOW DO I CHECK MY ACCOUNT BALANCE?

    Step 1:
    Type ASTRO<space>BAL<space>10-Digit Astro Account No. 
    Example: ASTRO BAL 08XXXXXXXX

    *Standard telco charges and Terms and Conditions apply

    Step 2:
    Send SMS to 66688

     


    BOX NO POWER - HD ENABLED BOX

    STEP 1
    Check on the adapter's power light.
    If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.
    Otherwise, if the adapter's power light  is OFF, switch off the power for your box.

    STEP 2
    Ensure power cable is connected tightly.
    Plug in power cable to different power socket and switch on the plug.
    You should no longer be experiencing this  problem.
    If issue remains, proceed to STEP 3.

    STEP 3
    Try a different power socket to connect the equipment.
    Turn on the power socket and check the adapter's power light.

    If there is no light on your power adaptor's, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
    Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.


    WHAT IS MY ACCOUNT NUMBER?

    Your Astro account number is a 10-digit combination e.g.08XXXXXXXX. You may log on to My Astro Portal, select "Account" , and you may find your 10-digit account number above your address, or refer to the top right-hand corner of your bill.


    BOX HANG AT CHANNEL - HD ENABLED BOX

    STEP 1

    ‍

    Try to change channels on your Astro  remote.

    INDICATOR: LED blinking 3 times / NO LED blink

    SOLUTION: Replace new battery

    Proceed to Step 2.

    ‍

    INDICATOR: LED blinking 1 time

    Confirm it's not your Astro remote faulty, let's proceed to Step 3.

    ‍

    STEP 2

    If issue remain after the battery replacement, this might be due to a faulty Astro remote.

    Try changing the channel manually directly from the box front panel (If any).

    If it's working, you might need to  replace your Astro remote.

    You may walk-in to our nearest Customer Service Center for the replacement.

    STEP 3

    You need to refresh the box setting by initiate manually from box front panel.    

    Refer to Refresh Box setting Guide steps here.


    WHAT IS THE DIFFERENCE BETWEEN ASTRO FIBRE BUNDLE AND ASTRO FIBRE SUBSCRIPTION?

    Astro Fibre Bundle is a subscription service of broadband together with your desired Astro TV package, while Astro Fibre is a service that allows you to subscribe to Astro Fibre broadband only.


    CAN I GET AN ULTRA/ULTI BOX WITH ASTRO & BROADBAND?

    Yes, you will enjoy an Ulti box when subscribing to Primary/Entertainment/ Movie Pack OR an Ultra box when subscribing to Sports/Sports+/Movies+/Premium 1/Premium 2/Premium 3/Platinum Pack.

    You will get FREE installation for both Ultra/Ulti box upon signing up with Astro & Broadband.


    WHAT ARE THE 4K UHD CHANNELS THAT ASTRO MULTIROOM (SMART TV) CUSTOMERS CAN WATCH?

    Starting 12 December 2023, Multiroom Smart TV app customers can enjoy two 4K Ultra HD (4K UHD) channels, namely CH549 Love Nature and CH805 Astro SuperSport. “Love Nature” is available to all customers regardless of their subscribed TV Pack. It celebrates the complexity of life on earth, presenting nature stories in stunning detail and colours.


    Additionally, “Astro SuperSport” is only available to customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs. This channel showcases a variety of sporting events, selected to appeal to the Malaysian viewing audience.


    CAN I REQUEST FOR TRANSFER OF EQUIPMENT OWNERSHIP / MERGE OF EQUIPMENT / SPLIT OF EQUIPMENT IF I HAVE AN OUTSTANDING BALANCE IN MY ACCOUNT?

    Settlement of total outstanding balance is to be made prior to any of the request.


    HOW TO UPGRADE TO A DISNEY+ HOTSTAR PREMIUM PLAN?

    If you would like to upgrade your pack to include Disney+ Hotstar Premium, please contact Astro Customer Contact Centre at 03 9543 3838. Alternatively, please WhatsApp Astro at 03 9543 3838 and type DH Help for further assistance. 


    I HAVE MY OWN MESH DEVICE; CAN I USE IT WITH ASTRO FIBRE?

    Yes, as long as it is compatible with Open Mesh standards and Astro Fibre equipment. However, Astro will not be responsible for managing or configuring the device. For the optimum WiFi experience, please pair your Astro Fibre with Astro's Mesh WiFi.


    SERVICE CURRENTLY NOT AVAILABE (SCNA) ERROR ON CERTAIN CHANNELS - HD ENABLED BOX

    STEP 1    

    Check your current software version on your box.

    If the software version updated (Refer to Table 1) , proceed to STEP 2.

    If software version different from Table 1, click here for Software Update guide.

    Table 1

    Once software is updated, tune to the impacted channel.        

    If issue persist, proceed to STEP 2.

    ‍

    STEP 2  

    Run Test Satellite Frequency.    

    Click here for the guide.

    ‍

    If dCSS Scan Entrypoint Success, proceed to submit report here.

    Guide to submit report:    

    At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".

    Fill up all the required information and submit.    

    Please indicate if you agreed  to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).    

    You will receive appointment details via SMS within 48 hours.

    If dCSS Scan Entrypoint Fail, proceed to STEP 3.

    ‍

    ‍STEP 3    

    Proceed to Update Satellite Frequency.

    Click here for the guide.
    Once completed, tune to the impacted channel.

    If issue persist, proceed to submit report here.

    ‍

    Guide to submit report:    

    At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".

    Fill up all the required information and submit.    

    Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).    

    You will receive appointment details via SMS within 48 hours.


    SET S/PDIF AUDIO - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2  

    Navigate to Settings.

    STEP 3  

    Navigate to S/PDIF Audio and press "OK".

    ‍

    STEP 4    

    Navigate to your preferred selection and press “OK”.


    WHAT CAN I ENJOY WITH MY MULTIROOM (ASTRO BOX) SERVICE?

    Astro Multiroom service mirrors all content from your primary subscription, except selected Special Interest and pay-per-view channels such as Astro First/Best movies.

    For customers with Multiroom box, the Plug & Play setup with Astro Broadband will not have access to NHK World. The Plug & Play setup without Astro Broadband will not have access to NHK World.


    HOW DO I GET ADDITIONAL MOVIES WITH VIDEO ON DEMAND?

    Discover thousands of movies and series you'll love, and we are continuously expanding. If you would like to enjoy more movies on top of your current subscription, press the Home button and select On Demand. Use the arrow keys to scroll to Store. Pick and choose to rent any movie for up to 48hours.


    HOW ELSE CAN I SUBSCRIBE TO THE MULTIROOM (SMART TV)?

    To subscribe, WhatsApp "Smart TV' or call 03-9543 3838.

    Astro customers on the previous packages (e.g. Family Pack, Starter Pack, Value Pack, Super Pack Lite, Super Pack or Super Pack Plus) will first have to sign up to our new packages on astro.com.my before they are able to sign up for Multiroom (Smart TV).

    You can subscribe to Multiroom (Smart TV) here or via any of our sales channels.


    BLANK SCREEN AFTER CHANGE RESOLUTION - ULTRA BOX

    This issue occurs because  your TV does not support the higher resolution.
     

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.
     


    STEP 2

    Switch on the power for your box and make sure that the adapter's power light is on.
     

    STEP 3

    Press the standby button repeatedly after switch on the power.

    The Startup Options screen will appear on your TV.

    STEP 4

    Press "987" to access the Advanced Startup Options menu.

    Then, press "1" to initiate a reset setting.

    STEP 5

    Press "OK" to confirm restore to factory setting.

    STEP 6

    After the factory setting is restored, TV will turn blank.

    Please wait until the box completes initiate setup.

    STEP 7

    Press "1" to initiate Linux download on the software.

    STEP 8

    Once completed, the following screen will appear on your TV.

    Refer to Installation Setup guide here to complete the setup.


    WHAT IS THE PAPER BILL CHARGE AND WHO WILL BE CHARGED?

    In support of the environment, customers are encouraged to opt for bill statements delivered for free via email or SMS for better savings as the Paper Bill Charge will be revised from RM7.00 to RM10.00 per bill/month, starting 1st August 2022. The Paper Bill Charge will be waived for customers who opt for e-Billing as their preferred bill delivery method.


    WHAT ARE THE SUPPORTED MY ASTRO APP PLATFORMS /WEB BROWSER?

    The supported app platforms are iOS (requires iOS 13.0 or later), and Android (requires Android 8.1 or later), and all Harmony OS.

    The supported web browser are Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, Internet Explorer, Opera and other web browser.


    WHAT IS MULTIROOM (SMART TV)?

    Multiroom (Smart TV) is a secondary subscription that allows you to enjoy your favourite Astro shows instantly in different rooms at the same time on your Smart TV. Subscribe to Multiroom (Smart TV) at RM29.99 per month (excl. any govt. tax), and simply download the Astro app on your second TV-screen and connect to your home Wi-Fi to stream.


    WHY IS THERE A REQUIREMENT TO ENTER A 10-DIGIT ACCOUNT NUMBER?

    By keying in the 10-digit account number, Astro will be able to provide better self-service options, as it allows Astro to customise automation options based on the needs of each customer's account.


    WHY HAS THE EXPIRY DATE FOR MY DISNEY+ HOTSTAR (3 MONTHS PACK) SUBSCRIPTION BEEN DEFERRED?

    We noticed that you've recently requested for a change in your Astro account. 

    As this change will affect your overall monthly subscription, the expiry date for your Disney+ Hotstar (3-months Pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing. 


    CONNECT TO NEW WI-FI CONNECTION - HD ENABLED BOX

    Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below:

    STEP 1    

    On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

    STEP 2    

    Navigate to SETTINGS and press “OK”.

    STEP 3    

    Navigate to STB DIAGNOSTICS and press “OK”.

    STEP 4  

    Navigate to Network and press "OK".

    STEP 5    

    Navigate to Wi-Fi and press "OK".

    STEP 6    

    Select New Connection and press "OK".

    STEP 7    

    Select your Wi-Fi network and navigate to "Connect".

    STEP 8    

    Please enter the password to connect to your network and press "OK".

    STEP 9    

    You are successfully connected when this screen appears.


    NEW INSTALLATION SETTING - HD ENABLED BOX

    STEP 1    

    Choose your language preferences for both Menu Language and Info Language. Then, press "OK".

    STEP 2    

    Select you box operating mode and press "OK".

    STEP 3    

    Select the resolution supports by your TV and press "OK".

    STEP 4    

    Press "OK" to proceed to the next screen.

    STEP 5  

    Please select the LNB type and press "OK".

    STEP 6    

    Select this as the Entry Point and press "OK" to confirm your selection.

    STEP 7    

    Signal reading results for Tuner 1 and Tuner 2 screen will be displayed. Then, press "OK" to proceed to next screen.

    STEP 8    

    Select Yes, continue and press "OK" to connect to Wi-Fi network.

    STEP 9    

    Please wait while the box scanning for the available Wi-Fi network.

    STEP 10    

    Select your Wi-Fi network and navigate to "Connect".

    STEP 11    

    Please enter the password to connect to your network and press "OK".

    STEP 12    

    You are successfully connected when this screen appears.


    WHERE IS ASTRO GO AVAILABLE IN?

    Currently Astro GO is only available in Malaysia. You will not be able to access it if you are overseas.


    HOW DO I REGISTER FOR ASTRO AUTO-DEBIT?

    You may register for auto-debit via: -

    ‍

    1.My Astro website.

    ‍

    ‍

    2.MyAstro App.

    ‍

    ‍

    3.Any of our AstroExperience Store.


    WILL I STILL BE CHARGED IF THE MOVE IS DELAYED?

    Your bill will be waived upon request.


    UNABLE TO PLAY VIDEO (HDCP FAILED) - HD ENABLED BOX

    STEP 1
    Switch off the power of your box and make sure that the adapter’s power light is off.


    STEP 2
    Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.


    STEP 3
    Switch on the power for your box and make  sure that the adapter’s power light is on.
    Please wait for 5 minutes.


    STEP 4
    Turn on your box. Do select the correct TV input.
    You should no longer be experiencing this problem. 
    ​


    WHAT SHOULD I DO IF I AM UNABLE TO ACTIVATE MY PLUG & PLAY BOX?


    You may report the incident on WhatsApp at 03-9543 3838 by typing PNP and our access our user guide or request for further help from our dedicated agents. Please have your Airway Bill tracking numbers ready for validation.If a replacement box/Astro SIM card is deemed necessary, a new Box and a new Astro SIM card will be couriered to your service address.


    ARE THERE ANY DOWNSIDES TO USING A MESH WIFI NETWORK?

    Mesh WiFi technology greatly improves the WiFi network coverage within your home and virtually eliminates all WiFi “dead spots”. However, like all technologies there are limitations that you should be aware of.

    ‍

    The pairing of Mesh unit to the WiFi router is automatically handled between the WiFi router and the Mesh unit after it calculates its current position in relation to the WiFi router and surrounding Mesh unit (if available) already connected to the WiFi router.

    ‍

    If you are self-installing the mesh at your house, it is advisable for you to always pair the Mesh unit(s) with the WiFi router only regardless of how many Mesh unit available at your house. 

    ‍

    Please note that if you have a Mesh connected to another Mesh, the expected performance of the WiFi speed will  not perform as  optimally as when compared to a Mesh connected directly to the WiFi router. Adding more points (also referred as Number of hops) in between your device to the WiFi router which will cause a reduction in bandwidth and add latency.


    WHY WAS I NOT INFORMED OF THIS SMS BILL SERVICE CESSATION?

    Kindly note that affected customers will be adequately informed 30 days prior to the implementation via SMS which are sent out in phases (Starting 1 July), with scheduled announcements across WhatsApp, My Astro app, and Astro website.


    WHAT DEVICES CAN BENEFIT FROM THE INCREASE IN SIMULTANEOUS VIEWING PROVIDED BY ASTRO GO+?

    Any Astro GO compatible device (mobile/tablet/PC) and Multiroom Smart TV* compatible TVs will benefit from Astro GO+. 


    WHAT HAPPENS IF ASTRO GO+ IS REMOVED FROM MY SUBSCRIPTION?

    You will only be able to watch Astro GO and/or Multiroom Smart TV on up to 2 devices at the same time as opposed to 4 devices with Astro GO+. 

    Your cloud recording storage will also decrease from 1500 hours down to 200 hours. Your stored recordings/downloaded shows that exceed 200 hours will also be removed. 


    BOX BLANK SCREEN - ULTRA / ULTI BOX

    STEP 1

    Check on your TV input to ensure correct input selected.

    If issue remains, switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Unplug the HDMI cable from your box and plug it back in securely.

    STEP 3

    Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

    STEP 4

    Turn on your box. You should no longer be experiencing this problem.

    If issue persist, please submit the issue on our Feedback Form with the error details and provide  sim card number for assistance.


    INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - MAXIS

    Intermittent internet connection using LAN cable

    Looks like there is something wrong with your service connection.

    Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

    Quick Info

    A Ping Test shows how long it takes for packets to reach host.

    A Traceroute Test traces the route of packets to destination host from our server.

    Intermittent  internet connection using Wi-Fi

    1. Router Positioning

    Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.

    i) High vs. Low

    Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the  router of possible interferences.

    ii) Concrete & Metals

    Make sure your router isn't blocked by  any other objects, especially devices that are electronic. Also, avoid  placing your router in your basement as this area is usually enclosed by a  lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.

    iii) Distance to Router

    The further away from your router you  get, the weaker the Wi-Fi signal. Therefore, the best option is to place your  router as close to your devices as possible, but this is only practical if  you have one main area where you tend to use your devices.

    Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put  it at one end of the house.

    2.  Wireless Interference & Noise

    You've probably never noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

    Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

    i) Microwaves

    ii) Bluetooth Devices

    iii) Cordless Phone

     

    3.  Surrounding Wi-Fi signals

    A truth of the modern world is that every  household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

    Which is why it's important that you pick a good channel in your  router settings. Modern routers can choose channels for you automatically,  but sometimes it's better to investigate and find the best channel yourself.


    4. Usage

    More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.

    Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

    If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

    Quick  Info

    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.

    A Ping Test shows how long it takes for packets to reach host.

    A Traceroute Test traces the route of packets to destination host from our server.


    WHAT IS LIGA MALAYSIA?

    Astro introduces Liga Malaysia for all Astro customers to watch the Malaysian Football League’s Liga Malaysia competitions LIVE, comprising Perlawanan Sumbangsih (Piala Sultan Haji Ahmad Shah), Liga Super, Piala FA and Piala Malaysia live in HD on Astro Arena (CH801), Arena Bola channels (CH803 and CH804) and stream on Astro GO until further notice.

     


    RUN TEST CONNECTION

    STEP 1
    On your remote, press the HOME button and the menu will be displayed on top of your screen.
    STEP 2
    Navigate to Settings.


    STEP 3
    Navigate to Network Settings and press “OK”.


    STEP 4
    Navigate to Test Connection and press “OK”.


    STEP 5
    Test Connection results will be displayed on the screen.


    HOW DO I CAST DISNEY+ HOTSTAR ON MY TV?

    Disney+ Hotstar is available on Chromecast (Gen 2 onwards, firmware 1.43 & above) and with the latest version of the Disney+ Hotstar app on iPhone, iPad and Android mobile. 

    Follow these instructions to cast your film/series: 

    • Make sure your mobile device and your Chromecast are on the same WiFi network 
    • Log into your Disney+ Hotstar app 
    • Select a film/series that you want to cast 
    • Press "Play' 
    • Once the film/series has started, tap on the casting icon 
    • Select the screen you wish to cast to 
    • The film/series should then be cast onto your screen


    WHAT IS THE NEW USER INTERFACE ON THE ULTRA BOX?

    Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

    For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.

    In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.


    Tags: Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd fiber bandaraya miri Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd unufi blok b1 pangsapuri ketitir Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd broadband kampung permatang langsat simpor Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd internet taman perindustrian pulau indah Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd enjoy qrts kastam Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd njoi pekan balung Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd faq len bong metal works Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd anjoi kuantan bypass Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd wifi taman desa kelisa hulu yam bharu Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd unufi taman dato ombi Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd wifi kampung lering gunung pasir Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd injoi hulu langat batu 16 Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd anjoi f n Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd unifi kampung sungai puloh Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd njoy qtrs guru sek keb sungai terah Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd njoy tmwifi unifi manipal collage 4 Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd wifi jalan kampung ranggu km16 jalan apas Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd njoi labu kubung Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd unifi pejabat pentadbiran oka concrete Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd faq elopura apartment Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd njoi kg kerilla Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd njoy flat sri titingan Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd njoi medan makmur Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd njoy mutiara residence Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd astro kuarters guru sk chat Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd wifi taman desa idaman 3 Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd fibre taman sri tembesu Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd unifii bp sejahtera amin sdn bhd Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd injoi taman siva Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd fiber dusun tua batu 16 Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd enjoy jalan jerantut Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd njoi ltab Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd njoi menara prudential Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd enjoy taman jade garden phase 5 Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd fiber kampung parit jambol mukim 8 Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd njoy kampung rancangan kalabakan Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd uninfi blok b apartment fasa 4a Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd uninfi blok surau ppr bubul ria Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd faq array metal m sdn bhd Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd internet kubang pekan Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd njoy taman kalungan budi Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd wifi taman cempaka selama serdang Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd fiber taman sri purnama Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd unifii kg pt belemam Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd injoi kin eastern frozen blok d Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd injoy sra batu 9 Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd njoy lot 20175 Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd njoy pejabat sekolah menengah kebangsaan abdul samad Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd uniifi masjid bandar universiti Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd unifii desa indah miri Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd injoy westfield lee enterprise Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd fibre taman desa aman pengkalan Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd injoy tianu sdn bhd Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd broadband desa pinggiran golf Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd unifi blok c lite view apartment phase 3 Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd injoy klinik desa kelanang Sign Up and Install Astro @ Ljh Plastic Trading Sdn Bhd unufi kampung ponohuon