Sign Up and Install Astro | Sign Up and Install Astro @ G11 Block A Pangsapuri Emas.

Astro

Now you can enjoy amazing new Astro TV packs.

Our all-new curated Astro TV packs have been redesigned to bring what you love.

 

TV Pack   New Installation Change Existing Package    

Explore our TV Pack which includes a variety of entertainment channels.

New Installation Change Existing Package    
❯ ❮
Entertainment Pack
Entertainment Pack
RM49.99 /month
View Channel List

The must-watch local and international content made for everyone in the family.

Entertainment Pack + Kids
Entertainment Pack + Kids
RM59.98 /month
View Channel List

The best local & international cartoons & educational entertainment.

Entertainment Pack + Blockbuster
Entertainment Pack + Blockbuster
RM59.98 /month
View Channel List

Global movies and series packed with action, drama and big thrills.

Entertainment Pack + News & Documentaries
Entertainment Pack + News & Documentaries
RM64.98 /month
View Channel List

Latest breaking news & current affairs whilst you discover secrets of the world.

Sports Pack
Sports Pack
RM99.99 /month
View Channel List

Witness every major league & live sports events, plus family entertainment.

Epic Pack
Epic Pack
RM199.99 /month
View Channel List

The ultimate all-in-one entertainment with movies, sports & a variety of streaming apps.

 
 

100Mbps Astro Fibre   New Installation Change Existing Package    

Good for working from home and streaming. Get connected at 100Mbps and enjoy uninterrupted streaming, gaming, and browsing.

New Installation Change Existing Package    
❯ ❮
100Mbps
100Mbps
RM99.00 /month
Without TV Channel

FREE Modem

FREE WiFi-6 Router

Unlimited data

Entertainment Pack + 100Mbps
Entertainment Pack + 100Mbps
RM148.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Kids + 100Mbps
Entertainment Pack + Kids + 100Mbps
RM158.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Blockbuster + 100Mbps
Entertainment Pack + Blockbuster + 100Mbps
RM158.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + News & Documentaries + 100Mbps
Entertainment Pack + News & Documentaries + 100Mbps
RM163.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
100Mbps Astro Fibre
RM99.00
RM99.00
Sports Pack + 100Mbps
Sports Pack + 100Mbps
RM198.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
100Mbps Astro Fibre
RM99.00
RM99.00
Epic Pack + 100Mbps
Epic Pack + 100Mbps
RM298.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
100Mbps Astro Fibre
RM99.00
RM99.00
 
 

500Mbps Astro Fibre   New Installation Change Existing Package    

Ideal for small families for 4K streaming & gaming. Get connected at 500Mbps and enjoy fast and stable internet for all your needs.

New Installation Change Existing Package    
❯ ❮
500Mbps
500Mbps
RM149.00 /month
Without TV Channel

FREE Modem

FREE WiFi-6 Router

Unlimited data

Entertainment Pack + 500Mbps
Entertainment Pack + 500Mbps
RM198.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Kids + 500Mbps
Entertainment Pack + Kids + 500Mbps
RM208.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Blockbuster + 500Mbps
Entertainment Pack + Blockbuster + 500Mbps
RM208.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + News & Documentaries + 500Mbps
Entertainment Pack + News & Documentaries + 500Mbps
RM213.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
500Mbps Astro Fibre
RM149.00
RM149.00
Sports Pack + 500Mbps
Sports Pack + 500Mbps
RM248.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
500Mbps Astro Fibre
RM149.00
RM149.00
Epic Pack + 500Mbps
Epic Pack + 500Mbps
RM348.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
500Mbps Astro Fibre
RM149.00
RM149.00
 
 

1Gbps Astro Fibre   New Installation Change Existing Package    

Perfect for medium-sized families for work and play. Get connected at 1Gbps and experience ultra-fast internet speeds.

New Installation Change Existing Package    
❯ ❮
1Gbps
1Gbps
RM229.00 /month
Without TV Channel

FREE Modem

FREE WiFi-7 Router

Unlimited data

Entertainment Pack + 1Gbps
Entertainment Pack + 1Gbps
RM278.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Kids + 1Gbps
Entertainment Pack + Kids + 1Gbps
RM288.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Blockbuster + 1Gbps
Entertainment Pack + Blockbuster + 1Gbps
RM288.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + News & Documentaries + 1Gbps
Entertainment Pack + News & Documentaries + 1Gbps
RM293.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
1Gbps Astro Fibre
RM229.00
RM229.00
Sports Pack + 1Gbps
Sports Pack + 1Gbps
RM328.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
1Gbps Astro Fibre
RM229.00
RM229.00
Epic Pack + 1Gbps
Epic Pack + 1Gbps
RM428.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
1Gbps Astro Fibre
RM229.00
RM229.00
 
 

2Gbps Astro Fibre   New Installation Change Existing Package    

Ultimate high-speed internet for everyone and everything. Get connected at 2Gbps and enjoy lightning-fast internet speeds.

New Installation Change Existing Package    
❯ ❮
2Gbps
2Gbps
RM319.00 /month
Without TV Channel

FREE Modem

FREE WiFi-7 Router

Unlimited data

Entertainment Pack + 2Gbps
Entertainment Pack + 2Gbps
RM368.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Kids + 2Gbps
Entertainment Pack + Kids + 2Gbps
RM378.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Blockbuster + 2Gbps
Entertainment Pack + Blockbuster + 2Gbps
RM378.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + News & Documentaries + 2Gbps
Entertainment Pack + News & Documentaries + 2Gbps
RM383.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
2Gbps Astro Fibre
RM319.00
RM319.00
Sports Pack + 2Gbps
Sports Pack + 2Gbps
RM418.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
2Gbps Astro Fibre
RM319.00
RM319.00
Epic Pack + 2Gbps
Epic Pack + 2Gbps
RM518.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
2Gbps Astro Fibre
RM319.00
RM319.00
 
 
 

Astro Rate Card

Astro Rate Card

 

Nationwide Installation

 

Applying for

Astro  Njoi  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


VIEW STB DIAGNOSTICS - HOUSEHOLD DIAGNOSTICS (ULTRA BOX / ULTI BOX)

STEP 1  

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2  

Navigate to Settings.

STEP 3  

Navigate to STB Diagnostics and press "OK".

STEP 4    

Select Household Diagnostics and press "OK".

STEP 5    

Details information of Household Diagnostics screen will be  displayed.


HOW CAN I REPORT POTENTIAL COPYRIGHT INFRINGEMENT OF ASTRO CONTENT?

Astro invests billions of ringgits in content annually to keep Malaysians entertained and informed. Hence, we work alongside industry players, content partners and regulators in protecting intellectual property so that Astro can continue to produce and aggregate compelling content for our viewers.

We continue to educate and raise awareness among the public and businesses about the economic and social losses caused by content piracy. You can play your part in combating piracy by reporting potential copyright infringement of Astro content to the Domestic Trade and Consumer Affairs Ministry (KPDNHEP) on the following channels:

  • 1-800-886-800 (hotline)  
  • 03-8882 6088 (Enforcement Command Centre)
  • +6019-279 4317 (WhatsApp)


VIEW STB DIAGNOSTICS - NETWORK DIAGNOSTICS (ULTRA BOX / ULTI BOX)

STEP 1  

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3  

Navigate to STB Diagnostics and press "OK".

STEP 4    

Select Network Diagnostics and press "OK".

STEP 5  

Details information of Network Diagnostics screen will be displayed.


AM I ELIGIBLE FOR A REFUND?

Refund  can be made when there be a termination of account, over payments and in  cases where payment was wrongly made to another Astro account.


8. I KNOW MY ASTRO ID, BUT FORGOT MY PASSWORD; HOW CAN I RETRIEVE IT?

 Step 1: Visit https://id.astro.com.my/ and click on “Forgot Password?”

 
 Step 2: Enter your username, email or mobile number. A verification code will be sent to you. Please enter it into the field and click “Verify” to reset your password.


WHAT HAPPENS WHEN I CHANGE TIER?

When you have reached the duration (years) needed for the upgrade, we will upgrade you into your new tier and your shiny new rewards will appear in the My Astro app. You are still eligible for all the rewards from previous tiers too.


CAN I MAKE PAYMENT WITHOUT MY ASTRO BILL STATEMENT?

Some of our payment partners require payees to scan the barcode on the statement to make payment. Always bring your Astro bill statement when making payment over the counter.


ASTRO FIBRE - HUAWEI K562E

Huawei K562e

1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

2.Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user

Password: user

4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi to configure the WiFi parameters.

6. You may change the Wi-Fi Name and the Wi-Fi Password as per your preferences, then click "Apply".

7. Your Wi-Fi Name and password has been changed. Kindly ensure to reconnect your WiFi according your new WiFi name and password.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    HOW CAN I CHECK MY ASTRO OR FIBRE/BROADBAND BILL AND OUTSTANDING BALANCE?

    You may check your bills and outstanding via:

    • Channel 200 from your Astro Box.
    • Astro Self Self-Serve Portal or MyAstro App via this link.
    • WhatsApp "Payment" to 03 9543 3838 and follow the steps provided.


    YOU HAVE INSERTED THE WRONG SMART CARD. PLEASE INSERT THE CORRECT SMART CARD (S14) - HD ENABLED BOX

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

    STEP 3

    Wipe the Smartcard's gold chip clean using a dry soft cloth.

    STEP 4

    Make sure the gold chip is facing upwards and reinsert it all the way in.

    STEP 5

    Switch on the power for your box and make sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 6

    Turn on your box. You should no longer be  experiencing this problem.

    If issue persist, please submit your feedback form with error details and attach a picture of your sim card number for assistance.


    WHAT IS VIDEO ON DEMAND?

    Video On Demand (VOD) is a new way of enjoying your Astro, for free* as part of your subscription. Here's what you can do by watching your show via VOD:

    1. Pick and choose your show anytime of the day without needing to wait for your show to air.

    2. Catch-up on episodes you've missed or binge-watch all episodes instantly.

    3. Pause, rewind, or fast-forward to your favourite parts of the show.

    4. Watch full uncut episodes.

    5. No weather or other disruptions during your viewing time.

    6. Browse our library of recommended shows for you based on your viewing history. Everything you see is free as part of your subscription.

    7. To rent additional blockbuster movies on a pay-per-view basis, visit the "Store' section in our VOD library.

    Here’s how to access On Demand:

    1. Connect your Astro PVR/Ultra Box to Wi-Fi or download the Astro GO app from here.

    Click to download Astro GO app for free

    2. Press Home on your remote and scroll to On Demand or login with your Astro ID via your Astro GO app.

    3. Start streaming on your TV or Astro GO app anytime, anywhere.

    * On Demand is FREE for customers with a Wi-Fi connected PVR/Ultra Box and Astro GO app. Entitlement is based on your subscription.

    Note: You can also rent additional movies on a pay-per-view basis, all found in the Store.


    DO I GET A REBATE FOR THE CHANNELS I'M UNABLE TO WATCH WITH THE PLUG & PLAY BOX?

    Currently, there are no rebates provided when you sign-up for the Ultra/Ulti Plug & Play Box.


    WHAT IF I WOULD LIKE TO CHANGE MY 24-MONTHS COMMITMENT PERIOD TO 12-MONTHS? IS THERE A PENALTY? HOW WILL THE COMMITMENT PERIOD BE CALCULATED?

    By changing from a higher contract duration e.g., 24-months commitment period to lower contract duration e.g., 12-months, a proration of the cancellation fee will be applicable whereby you will be charged per contract's month balance against the maximum cancellation fee agreed upon during sign up for the offer.

    A proration of the cancellation fee will be applicable whereby you will be charged per contract's month balance against the maximum cancellation fee agreed upon during sign up for the offer.

    You will start a new contract with 12-months commitment and receive the corresponding discount for that duration.

    Check out how a cancellation fee is calculated with examples via this link:


    WILL I BE CHARGED FOR USING DIFFERENT PAYMENT METHODS?

    Surcharge is imposed by 3rd party payment collection partners for services rendered. Kindly note that customers may be charged a surcharge per transaction when bill payments are made via the following methods:-

    Bill payments at selected petrol stations, convenience stores, retail/mobile shops, kiosk, and e-wallets may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (formerly known as Razer/MOL), ATX, MobilityOne, and e-Pay.

    ·       To find out more on how to make your bill payments, click here.


    AM I STILL ENTITLED FOR MULTIROOM DISCOUNT IF I WOULD LIKE TO TRANSFER OF EQUIPMENT OWNERSHIP / SPLIT OF EQUIPMENT OF MY ACCOUNT?

    Multiroom discount rates will be removed upon splitting the account.


    DOES THIS MEAN THAT I MUST PAY MORE FOR MY ASTRO SERVICE FROM MARCH 2024 ONWARDS?

    Payment for Astro services will not increase. However, the Service Tax applicable will be increased from 6% to 8% and this will result in an increase in the total amount payable.


    RUN TEST CONNECTION

    STEP 1
    On your remote, press the HOME button and the menu will be displayed on top of your screen.
    STEP 2
    Navigate to Settings.


    STEP 3
    Navigate to Network Settings and press “OK”.


    STEP 4
    Navigate to Test Connection and press “OK”.


    STEP 5
    Test Connection results will be displayed on the screen.


    HOW DO I REGISTER FOR ASTRO AUTO-DEBIT?

    You may register for auto-debit via: -

    ‍

    1.My Astro website.

    ‍

    ‍

    2.MyAstro App.

    ‍

    ‍

    3.Any of our AstroExperience Store.


    PHONE LINE ISSUE - MAXIS

    Having trouble with  your phone line ?

    You may proceed to contact dedicated service provider directly - 1 800 8211 23


    I USED TO BE ABLE TO PURCHASE SELECTED LIVE EVENTS AND LINEAR CHANNELS VIA CH200 ON PAY-PER-VIEW BASIS, IS IT STILL AVAILABLE?

    No, Pay-Per-View is no longer available in CH200.


    HOW DO I RESUME MY SERVICE IF IT WAS SUSPENDED DUE TO NON-PAYMENT?

    Service will be resumed after you make payment within 45 days. The monthly subscription fee to be prorated accordingly and a reconnection fee of up to RM20 (exclusive of SST) will be applied upon service resumption. 

    If payment is made within 45 days from your bill cycle date, Astro & Broadband services will be resumed within 3 hours of payment received. Your following month's bill will be prorated accordingly.


    Find out more about the reconnection fee here.

     


    SWITCH FROM KIDS TO ADULT PROFILE

    STEP 1
    In the Kids Profile, press the Home button on your remote and the home menu will be displayed.



    STEP 2
    Navigate to Profile.



    STEP 3
    The Profile Selection Screen will be displayed.



    STEP 4
    Choose an Adult Profile.



    STEP 5
    Switching from a Kids to an Adult Profile will require you to enter a 4-digit PIN.
    Please enter your PIN to proceed. If you have not set up your PIN, the default code is 0000.



    STEP 6
    After entering the PIN, you will be able to enter the Adult Profile.


     


    I WANT TO SUBSCRIBE TO ASTRO & BROADBAND WITH MAXIS/ALLO, IS THERE ANY DEPOSIT FEE DURING ONBOARDING?

    Deposit of RM500 (Maxis) and RM300 (Allo) is payable by new subscribers (non-Malaysian). The fee will be reimbursed when service is terminated.

    No deposit required for all existing Astro customers and new subscribers (Malaysian).


    9. I DID NOT UPDATE/CHECK MY EMAIL ADDRESS AND MOBILE NUMBER BEFORE 12 DECEMBER 2023; WHAT DO I DO NOW?

    Firstly, you would have to retrieve your email address/mobile number. Please follow the steps in Q7 in order to do so. Then, follow the steps in Q5 and Q6 to check or update your contact details. Please use your updated email address or mobile number as your Astro ID to log in moving forward.

    Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new Astro ID.


    CAN I RESTRICT PROGRAMMES FROM BEING VIEWED BASED ON THE AGE RATING?

    Yes, you can restrict programmes based on the age rating by going to "Settings” > “Parental Controls & Profiles” on your Astro Box and Astro GO app. Alternatively, you may also create a Kids Profile that provides security with a 4-digit PIN to exit and accessibility to kids-friendly channels and On Demand content only.


    I WANT TO SUBSCRIBE TO ASTRO FIBRE, IS THERE A DEPOSIT FEE BEFORE INSTALLATION?

    A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.

    No deposit is required for all existing Astro customers and new subscribers (Malaysians).


    WILL I BE CHARGED AN 8% SERVICE TAX ON THE SWITCHING FEE FOR A FUTURE-DATE ORDER THAT FALLS ON OR AFTER 1ST MARCH 2024?

    Yes, customers will be charged 8% Service Tax on switching fee for any services rendered on or after 1st March 2024.
     


    MAXIS - TPLINK ROUTER

    1. Please standby computer/laptop to access to the internet and connection must be via LAN  (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and  direct to computer/laptop].
    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
    3. On the address bar, please go to http://192.168.1.254 and below page will appear.
     


    The default login of the router as below. If you have done a configuration on your router previously,  the password may be different.

    Username: user
    Password: Router S/N (Available on the sticker at the back of the router)

    4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.


    5. From the left menu, choose Wireless 2.4GHz  and then click Basic Settings tab on the left menu to access to below screen.

     

    6. You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences, then click "Save"  for the changes to take place.

    Please reconnect to the new wireless name with the new password once completed.



    7. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.

    You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences for 5GHz by choosing Wireless 5GHz  then click Basic Settings.

    Click "Save" for the changes to take  place and reconnect to the new wireless name with the new password once  completed.


    CHANGE MASTER PIN - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Master PIN and press “OK”.

    STEP 4

    Please enter your PIN (Default PIN is 0000).

    STEP 5

    Please enter your new PIN.

    STEP 6‍

    Please re-enter your new PIN to confirm.

    STEP 7

    Your PIN successfully changed when this  screen appears.


    WHY HAS THE EXPIRY DATE FOR MY DISNEY+ HOTSTAR (3 MONTHS PACK) SUBSCRIPTION BEEN DEFERRED?

    We noticed that you've recently requested for a change in your Astro account. 

    As this change will affect your overall monthly subscription, the expiry date for your Disney+ Hotstar (3-months Pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing. 


    WHAT IS THE PROCEDURE FOR MERGING / SPLITTING MY ACCOUNT?

    Please follow the steps below:

    Step1: Fill in Merge/Split Equipment Form (Part A & Part B)

    Step2: A full payment to be made on any outstanding balance for all related accounts (if any).

    Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).

    Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).

     

    Note:

    1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.


    HOW TO MAKE A PURCHASE ON ASTRO GO?

    Purchase function on Astro GO is only available for Android devices, Huawei devices and on the Astro GO website. For Apple device users, please head to astrogo.astro.com.my to make your purchase.

    Purchase instruction:

    Head to the Store section

    Click on RENT

    Enter Your PIN (Default PIN 0000)

    Confirm to Purchase

    Purchased Success. Enjoy!

    You purchased content title will be available under "Rental" in My Library. All purchases on Astro GO will be added to your monthly bill and accessible on both Astro GO and your Astro decoder. Cancellation of purchase is not possible upon confirmation.

    *Purchase of content is only available on Android & Huawei devices and on the Astro GO website*


    I NEED FURTHER ASSISTANCE WITH MY DISNEY+ HOTSTAR ACCESS; WHO CAN I CONTACT?

    For any access related queries on Disney+ Hotstar, please call or WhatsApp "DH Help


    TIME - DLINK ROUTER

    You may proceed with the following troubleshooting steps and it shouldn't take you much longer than 15 minutes.

    1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN  cable to the Black port at D-Link Router and direct to the computer/laptop).

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to http://dlinkrouter.local./ and below  page will appear. (These are the defaults and if you have done a  configuration on your router previously, the password may be different)

    Username: admin

    Password: (Leave the field blank)

    4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

    5. From the top menu, click Settings and then choose Wireless.

    6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID); i.e. 2.4GHz and 5GHz.

    i. For 2.4GHz setting, click Advanced Settings to display more available options.

    ii. To change the channel, click the drop-down arrow for Wi-Fi Channel, then select your desired channel.

    Choose between 1 to 13 (Suggested channels : 1,6,11). Click Save for the changes to take place.

    The router will auto reboot and connection will re-establish after few minutes.

    iii. Next, for 5GHz setting, click Advanced Settings to display more available options to make changes on the wireless channel for 5GHz.

    iv. Click the drop-down arrow for Wi-Fi Channel, then select your desired channel from the selection.

    v. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few  minutes.


    CAN I UPGRADE OR DOWNGRADE MY ASTRO PACK?

    Currently, My Astro app and web supports TV pack upgrade. You can go to "Account' and scroll to  "Subscription' section and select "TV pack'. You may reach out to us via WhatsApp at 03-9543 3838 for more details.

    For Ultra and/or Ulti box users, launch the My Astro app on your Home screen and you will land on the My Astro account dashboard. Press ">'  remote button to go to your Subscription card and "OK' button to proceed with the TV pack upgrade.


    I HAVE A DISNEY+ HOTSTAR SUBSCRIPTION BUT NOT VIA ASTRO; CAN I ACCESS THE DISNEY+ HOTSTAR APP ON MY ULTRA/ULTI BOX?

    Yes, all Astro customers with a Disney+ Hotstar subscription can access the app on the Ultra/Ulti Box. To access the app, please refer here. 


    IS IT NECESSARY FOR THE NAME ON THE CREDIT CARD TO MATCH THE NAME OF THE ACCOUNT HOLDER?

    No, anyone can make payments on your behalf as long as the credit card is used by the owner themselves.


    HOW DO I CONNECT MY PVR TO WI-FI TO ACCESS VIDEO ON DEMAND?

    Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below depending on your box type:

    (a) Wi-Fi Enabled PVR (DMT5)

    ·      Press the “Home” button and select “Settings” > “Network” > “Wi-Fi”

    ·      Allow the PVR to scan Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password if required

    ·      Once connected, the icon below will appear on the screen.

    ‍
          Tip: Use the alpha-numeric keyboard on your Astro Remote to key in your password

    ·      Press the “Home” button and select “On Demand” to start watching videos on demand!

    ‍

    (b) Non-Wi-Fi Enabled PVR (HD PVR)

    There are two ways to connect your HD PVR decoder to your home Wi-Fi
    (i) Using the Ethernet (LAN) cable 
     

    ·       Plug in the LAN cable from your modem into the PVR network port

    ·       Once connected, the icon below will appear on the screen

    ·       Press the “Home” button and select “On Demand” to start watching videos on demand!

    (ii) Using an Astro Wi-Fi dongle as per shown below

    Step 1 - Plugin the Wi-Fi dongle into the front USB part of your PVR decoder.

    Step 2 - A prompt will appear stating "Do you wish to connect to a wireless network?", select "Yes, continue."

    Step 3 - Once connected, the Wi-Fi icon will appear on the screen. Now you are ready to download and enjoy Astro's on demand entertainment.

    Step 4 - Press the “Home” button and select “On Demand” to start watching videos on demand!

    *The Wi-Fi dongle is only applicable for the non-Wi-Fi enabled PVR (as per the picture).


    THIS CHANNEL IS NOT INCLUDED IN YOUR SUBSCRIPTION (TCINIIYS) - HD ENABLED BOX

    Please ensure that you have subscribed to the mentioned channel.
    If you're subscribed to this channel, follow below steps.

    STEP 1
    You need to refresh the signal on your box.
    Refer to Refresh signal of your box guide.

    STEP 2
    If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.


    HOW DO I MAKE PAYMENT THROUGH STANDING INSTRUCTIONS FROM MY ISSUING BANK?

    Please contact your issuing bank for further information. Astro does not directly handle standing instructions. Please utilise our auto-debit facility if you would like hassle-free payments.


    FAQS: DISNEY+ HOTSTAR ON ASTRO

    Disney+ Hotstar app is now available to Astro customers on the Ultra and Ulti Box will be able to enjoy the app on the big screen and stream all their favourite blockbuster movies from Hollywood to Hallyu and award-winning shows from Disney, Marvel, Star Wars, Pixar, National Geographic, FX and 20th Century Studios!


    DELETE PROFILE

    STEP 1
    On your remote, press the Home button and the Home Page will be displayed on your screen.



    STEP 2
    Navigate to Profile.



    STEP 3
    The Profile Selection Screen will be displayed.



    STEP 4
    Navigate to Edit Profile.



    STEP 5
    Choose a profile to edit.



    STEP 6
    Navigate to Delete Profile.



    STEP 7
    Click Confirm to delete your profile.



    STEP 8
    The deleted profile will be removed from the Profile Selection Screen.


    I UPGRADED MY ASTRO PACKAGE/RECONNECTED MY ASTRO SERVICE BEFORE 1ST MARCH 2024. WILL I BE CHARGED 8% SERVICE TAX?

    Yes, customers who have upgraded their packages or reconnected their Astro service in February 2024 will be charged with 8% Service Tax from 1st March 2024, for services period on or after 1st March 2024.
     


    INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - ASTRO FIBRE

    Intermittent internet connection using LAN cable

    Looks like there is something wrong with your service connection.

    Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please ensure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.



    Intermittent internet connection using Wi-Fi

    1. Router Positioning
      Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.

       i) High vs. Low
      Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.

      ii) Concrete & Metals
      Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.

      iii) Distance to Router
      The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.

      Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.

       

    2. Wireless Interference & Noise
      You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

      Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
      i) Microwaves
      ii) Bluetooth Devices
      iii) Cordless Phone
       

    3.  Surrounding Wi-Fi signals
      A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel  overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many  routers within close proximity. Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
    4. Usage
      More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.
      Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.


    If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.


    Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.


    Quick Info
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our server.


    CAN I TERMINATE THE ASTRO FIBRE SERVICE?

    Yes, you may terminate the service. However, an early cancellation fee will be applied for terminations/cancellations within 24 months. Please refer to the Astro Fibre's cancellation details.


    7. I DO NOT REMEMBER MY USERNAME, EMAIL ADDRESS OR MOBILE NUMBER; HOW DO I LOG IN?

    Step 1: Visit https://id.astro.com.my/ and click on “Forgot Astro ID?”

     
    Step 2: Enter your Account/Smartcard Number. If you do not know where to find it, click on “Where to find your Account/ Smartcard Number”

    Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new account.


    AM I ELIGIBLE FOR THE ASTRO REWARDS?

    Astro Rewards is open to all *Active Astro PayTV customers and their immediate family members

    * "Active Astro customer" refers to subscriber of the Astro Service and whose account is current and active with no outstanding payments due and owing to Astro and who has not breached the Astro subscription agreement nor given any instructions to terminate and /or suspend his/her subscription to the Astro Service as at the date of winner notification. Winners must remain active Astro customers until the date of collection of prizes.


    I CAN'T CONNECT MY ULTRA PLUG & PLAY BOX TO WI-FI. WHAT SHOULD I DO TO FIX THIS?

    Step 1: Separate Your Wi-Fi Network Name

    First, you need to set up your Wi-Fi to Dual-band in order to be less susceptible to interference, and allows you to choose between the 2.4GHz or 5GHz bands when connecting a device. A Wi-Fi frequency of 5GHz is best when you are near your router, and 2.4GHz is best for when you are far from your router.

    • Check the bottom of your router for a website or IP address, username, and password.

    Below are details for a standard login based on a standard router issued by ISP (Telekom Malaysia, Maxis, and Time dot Com)

    • Login to your account
    • Identify your Wi-fi Settings (This could be in advanced settings)
    • Identify both the 2.4GHz and 5GHz options.
    • Split the signals by renaming the 2.4GHz and 5GHz signals respectively, and make sure both are enabled.
    • For detailed instructions based on router model, on how to separate your Wi-Fi, click here and choose the option according to your ISP and router brand.

    Step 2: Factory reset your Ultra Box by following the steps below.

    a. Press the Home button on your remote

    b. Go to your settings page

    c. Scroll down and select Reset/Restore

    d. Select restore factory settings and proceed

    e. Enter your PIN to access restore factory settings (default pin: 0000)

    f. Choose restore and wait until the box reboots automatically. This may take around 2 minutes and you will see the Astro logo again when it's done.


    WHO CAN ACCESS DISNEY+ HOTSTAR ON THE ULTRA BOX?

    Customers with a Movies subscription via Movies, Premium 1, Premium 3 or Platinum Packs will be able to access Disney+ Hotstar on the Ultra Box and Ulti Box. Alternatively, customers can add on the 3-months Disney+ Hotstar pass for only RM54.90. Subscribe to Disney+ Hotstar via astro.com.my/Disney.


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