Nationwide Installation
Applying for
| Astro Njoi UniFi Maxis |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to HDMI Audio and press "OK".
STEP 4
Navigate to your preferred selection and press “OK”.
STEP 1
Check on the adapter's power light.
If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.
Otherwise, if the adapter's power light is OFF, switch off the power for your box.
STEP 2
Ensure power cable is connected tightly.
Plug in power cable to different power socket and switch on the plug.
You should no longer be experiencing this problem.
If issue remains, proceed to STEP 3.
STEP 3
Try a different power socket to connect the equipment.
Turn on the power socket and check the adapter's power light.
If there is no light on your power adaptor's, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.
No, you are still able to subscribe to iQIYI on your current Astro pack.
Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.
Deposit of RM500 (Maxis) and RM300 (Allo) is payable by new subscribers (non-Malaysian). The fee will be reimbursed when service is terminated.
No deposit required for all existing Astro customers and new subscribers (Malaysian).
What is the BBC Player app?
BBC Player is an authenticated multi-genre SVOD (Subscription Video on Demand) service that allows viewers to watch the very best British programmes anytime and anywhere.
BBC brands available on the app include:
- BBC Earth inspires audiences by sharing the incredible wonders of our universe. BBC Earth showcases the work of the world's foremost factual filmmakers as it seeks to take audiences on a thrilling journey of discovery across natural history and science. From the smallest creature under the microscope to the limitless expanses of space, BBC Earth brings viewers face to face with heart pounding action, mind-blowing ideas and the wonders of being human.
- BBC First is the home of premium, original British dramas. Showcasing world-renowned, award-winning talent in front of and behind the camera, it delivers audiences the first chance to see stories that challenge, immerse and entertain, all with a unique British perspective.
- BBC Brit offers premium factual entertainment that is intelligent but irreverent. Male-skewing but with broader appeal, it blends expertise with entertainment and fact with fun. This brand is the exclusive home of Top Gear and covers a rich variety of subjects: cars, science, adventure, business, life-changing moments, extreme characters, quirky eccentrics and comedy. BBC Brit is available exclusively on BBC Player.
- BBC Lifestyle is the unique entertainment destination brimming with vibrant, fresh and exciting programmes which set trends and guide you into transforming your world; from revamping your home to invigorating your culinary skills and helping you become happier and get the best out of life.
- CBeebies is a pre-school channel for children aged six years and under. CBeebies provides a range of pre-school programming designed to encourage learning through play in a consistently safe environment. Acclaimed children's titles such as Bluey, Hey Duggee, Go Jetters, JoJo & Gran Gran, Thomas & Friends and Teletubbies encourage children to learn about and enjoy the world around them.
Who can access the BBC Player app?
Starting 20 December 2022, Astro customers on eligible packs will receive access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti or stream via the mobile app or website for no additional charge.
What content is available on BBC Player?
Access to content within the BBC Player app is based on the pack that Astro customers have subscribed to:
How much does it cost to subscribe to BBC Player via Astro?
BBC Player is bundled to the selected pack listed above (Q3) for both existing and new eligible customers.
Subscribe to our TV Packs for better savings now by visiting www.astro.com.my or WhatsApp "Get BBC" at 03-9543 3838.
How do I access the BBC Player app on the Ultra Box or Ulti Box?
Eligible customers may follow the simple steps below to access the BBC Player app on their Ultra Box or Ulti Box:
How do I access the BBC Player mobile app?
Download the BBC Player app from the iOS App Store or Google Play Store.
After you have successfully downloaded the app to your mobile device, simply click "Astro" as your service provider and log in with your Astro ID. Once complete, you will get instant access to all your favourite BBC content right at your fingertips!
How can I access BBC Player via website?
Please visit www.bbcplayer.com on your browser, log in with your Astro ID and start streaming.
When can I start enjoying my BBC Player subscription?
Starting 20 December 2022, Astro customers on eligible packs will receive complimentary access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti Box, or stream via the mobile app or website. Thank you for your support.
How many devices can I use to access the BBC Player app at one time?
Customers can access a maximum of 5 devices concurrently on the BBC Player app, including the Astro Ultra Box or Ulti Box.
Can I download content from the BBC Player app for offline viewing?
Yes, selected downloaded programmes will be available for viewing offline for up to 30 days. Just click on a programme you would like to watch offline to check if it is downloadable. Kindly note that this download feature is only available on the BBC Player app. If you are accessing the BBC Player website, you can only stream content online.
What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users download as the space needed may vary.
Are there any subtitles available for content on the BBC Player app?
English closed captions are available for all BBC Player programmes, while Chinese and Bahasa Malaysia subtitles are available for selected programmes only.
What audio options are available for content on the BBC Player app?
Currently, only English audio is available for all BBC Player content.
Can I access content on the BBC Player app outside of Malaysia?
Unfortunately, you will not be able to stream or watch programmes online when you are outside of Malaysia. However, you will still be able to watch available downloaded programmes offline on the BBC Player mobile app.
Astro Login
How do I register for an Astro ID?
Download the BBC Player app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".
Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.
I have forgotten my password; what should I do now?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password
How do I unlock a locked user account?
You may contact Astro's Customer Service by:
- Submitting a feedback form here: https://support.astro.com.my/feedback-form or
- Send a message on WhatsApp by typing "Hi" at 03-95433838.
Will my personal information be protected?
Yes, Astro is bound by the PDPA act. All information received will be used in accordance with our Privacy Notice.
Other App Enquiries
I am unable to log in to BBC Player with my Astro ID via Google; what should I do now?
Please follow the simple steps below if you are facing issues logging in to BBC Player:
- Go to id.astro.com.my and log in via your Google account
- Under "Profile", create a new password for your Astro ID
- Return to BBC Player and sign in via Astro using your Gmail account and the new password
Who may I contact if I encounter any problems with the BBC Player app?
There are 4 ways for you to contact us for assistance:
Issues related to BBC Player in-app or content:
- Submit an in-app feedback form to BBC Player, or
- Reach out to BBC Player via email at bbcplayerops@bbc.com Issues related to Astro entitlement/packages:
- Submit this feedback form here: https://support.astro.com.my/feedback-form, or
- Send a message on WhatsApp by typing "Hi" at 03-95433838
The expiry date is when your current Disney+ Hotstar entitlement ends, except if your Astro subscription is out of contract, in which case this expiry date may not apply to you. For details on your subscription expiry date, please call our Customer Contact Centre or WhatsApp us "DH Help
If you subscribe to Astro Fibre between 1 October 2023 to 23 November 2023, you may still get the speed boost by calling in to our Customer Contact Centre at 03-9543 3838 and re-contracting with us. Kindly note that your account will restart with a new 24-month contract.
For customers with the Ultra or Ulti Box, you are required to return only the Astro box along with the Smart/SIM Card. There is no requirement to return the remote control, power cables or satellite dish/outdoor unit (ODU).
For customers on other Boxes, you are required to discard them (and their accompanying devices such as the Smart/SIM Card) only at registered collection centers for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection center near you.
If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.
Step 1: Open your My Astro app
Step 2: Select "Astro Rewards"
Step 3: Scroll through your rewards to see what you're entitled to
Step 4: Select the rewards that take your fancy and follow the instructions stated on how to redeem them (redemption instructions may vary based on reward)
Please update your auto-debit payment details via My Astro Portal.
STEP 1
Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.
STEP 2
Switch ON the power of your Ultra / Ulti box and make sure that the adapter's power light is on.
STEP 3
On your remote control, press the standby button repeatedly until the Startup Options appear on TV.
STEP 4
Press "1".
STEP 5
Press "1".
STEP 6
The Software Update progress screen will appears.
The update will take 10 - 15 minutes to complete.
Please be patience.
1. Please ensure your modem and router power plugs are securely connected to the power socket.
2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.
3. If issue persists, submit your Feedback Form for further assistance.
Astro Fibre subscription also comes with a 24-month contract commitment and will NOT be auto renewed at the end of contact period.
Photograph or scan your payment receipt, and send it to one of our contact platforms found here.
Unfortunately, you can't. My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers manage their Astro accounts. Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.
The "coming soon" label on some streamingapps on your TV and the "Apps" page of Astro's website allows our customers tostay on top of new launches as they happen! Stay tuned for these upcomingstreaming apps so you can access even more content that you love from acrossthe world.
If you add on the Mesh WiFi during your initial order of Astro Fibre, there is no additional installation fee. If you order the Mesh WiFi as an add-on at a later time, you will have to pay RM49 per installer visit. However, if you choose to have the Mesh WiFi delivered via courier in order to self-install your Mesh WiFi, there will be no installation or delivery fee charged.
1. Via Television
a) Ultra Box
• Press the “Home” button and scroll to “Settings” > “Wi-Fi/Ethernet” > “New Wi-Fi Connection”
• Allow the Ultra Box to scan the Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password
• Once you are connected, your Home screen will now show “tabs” where you can now enjoy Video On Demand
o “Catch-up” missed episodes from ongoing programmes
o Binge-watch full seasons from “Boxsets”
o Choose the your favourites from “Movies”, “Kids” and more
2. Mobile/Portable devices
(a) Just head to the Google Play Store, Huawei App Gallery or Apple App Store here, search for “Astro GO” and download Astro GO on iOS and Android devices. Login to watch on demand and other ASTRO channels based on your subscription.
1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.
3. On the address bar, please go to http://192.168.1.254 and the page below will appear.
The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
Username: administrator
Password: Router S/N (Available on the sticker at the back of the router)
4. Once you have successfully login, the router's web-based setup page will appear.
5. At the top of the page, click Wi-Fi Configuration to configure the Wi-Fi parameters.
6. You may change the Wi-Fi Name and the Password to follow your preferences, then click "Save" for the changes to take place.
Please reconnect to the new wireless name with the new password once completed.
For any technical issues, you may visit Astro's Help & Support page or contact Astro via WhatsApp at 03-9543 3838 by typing PNP.
We would recommend the following browsers for a smooth verification process:
• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari
Starting 9 June 2023, Viu Premium will be added as an option as part of our Asian Favourites along side Chinese, Indian and Indonesian Favourites. Astro customers on the Entertainment, EntertainmentPlus, Premium 2, Premium 3 and Platinum Packs will be able to choose Viu Premium as their Asian Favourites selection and stream the app for FREE. While customers on other TV Packs may purchase Viu Premium as an add-on to their subscription for as low as RM8.40/month (RRP: RM17.90). After successfully adding Viu Premium to your subscription, all Ultra and Ulti Box customers can access the app on their Astro Box, www.viu.com and the Viu mobile app to enjoy all the best KDramas, popular local hits, popular Thai and Indonesian shows and so much more! For further information and updates on Viu,
please visit: www.astro.com.my/Viu .
The change in due date to 25 days after your billing date is to ensure that your transactions will be processed in a timely manner and subsequently ensure you will enjoy uninterrupted viewing. Please be assured that this change will not affect your monthly bill amount. Kindly check your latest monthly bill statement for more details about this revision.
Yes, you will need to pay additional RM25 per remaining contract months per unit on top of the standard Broadband penalty fee should you terminate the contract within 24 months.
Yes, you may cancel your Astro Fibre order before service activation, however, kindly note that there is a cancellation charge of RM212 (inclusive of SST) for any service cancellation done 48 hrs before scheduled appointment.
Astro customers can make payments via Auto-debit, WhatsApp,Astro Quick Pay and other authorised payment channels withoutsurcharge for the easiest and fastest way to pay their Astro bills.
Bill payments at selected petrolstations, convenience stores, retail/mobile shops, kiosks, and e-Wallets, may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (Razer), ATX, MobilityOne and e-Pay.
The surcharge is imposed by third-party payment collection partners for services rendered.
You can refer to all our payment options below. Those marked with ‘*’ will be subject to a surcharge by appointed collection agencies.
A. HASSLE-FREE METHODS
Auto-Debit:
Click here for step-by-stepinstructions on how to activate auto-debit payment via My Astro Portal.
WhatsApp:
- Save Astro’s WhatsApp number 03-9543 3838 into your contacts and send “Hi”to us via WhatsApp.
- Follow the instructions in the menu to proceed with your payments.
JomPAY:
Look for the JomPAY logo on your latest bill, log into your preferred online banking platform, and submit your payment details.
• Biller Code: 9639 (unique to Astro only)
• Ref-1: <10-digit Astro account number> (E.g. 08XXXXXXXX)
B. ASTRO SELF-SERVICE METHODS
Astro Quick Pay:
- Visit pay.astro.com.my.
- Just enter your 10-digit Astro Account Number and proceed with theinstructions that follow.
My Astro Portal:
- Login to My Astro Portal to conveniently make your payment online.
- Select ‘PAY BILL’ and proceed with the instructions that follow.
- You can also use this portal to check your billing and payment history.
Channel 200:
- Tune into CH200.
- Select 'My Account'.
- Click on 'Make Payment' and follow the instructions displayed on the screen.
- SMS the code shown on your TV to 33777.
- Wait for the SMS reply with an attached link to proceed with your payment.
My Astro App:
- Download My Astro app (available for FREE on both Google Play & Apple App Store).
- Register/Login/Link account and provide a valid email address and mobile number.
- Select 'My Account' on the menu bar to view your outstanding balance and click on 'Let’s Pay' to make your bill payments.
- You will receive a push notification in your message inbox verifying that your payment has been made, upon successful payment.
C.BANKS
Maybank:
- ATM
- Online banking
Visit maybank2u.com.my for more information.
Public Bank:
- ATM
- Cash Deposit Machine & Cheque Deposit
- Online banking
Visit pbebank.com for moreinformation.
Bank Simpanan Nasional:
- ATM
- Cash Deposit Machine
- Online banking
- SMS banking
- BSN Ejen Bank Berdaftar (EBB)
- Over-the-counter payments
Visit mybsn.com.my for more information.
Agrobank:
- ATM
- Online banking
- Over-the-counter payments
Visit agrobank.com.my for more information.
D. e-WALLETS
ATX*
Boost, GoPayz, KelantanPay, Zcity (GEM REWARD), SabahPay, Tapay, GoPay,MerchantTradeMoney, ToneGroup, Elinking, Mpay, Mcash, and other various smaller wallets.
e-Pay*
Touch n Go (TnG), Grab Pay, Shopee, BigPay, True Money
E. OTHER METHODS
Associated Retailers:
RMS (Razer/ MOL)*
7-Eleven, 99 Speedmart, Caring Pharmacy
ATX*
RedONE Shop, Mobile Money, Runcit Hero (telecommunication shops), Parcel Hub (courier shops), Kiosk, DHL
Mobility One*
Kedai D’mart, Happy Mart, Pasaraya Sakan, PusatKomuniti Desa (PKD), Aeon Big and various sundry shops
e-Pay*
Petrol stations (Petronas, Shell, BHP, Caltex, Petron), KK Mart, Mydin, MyNews, SenHeng, Hai-O, Giant, TF ValueMart, Billion, Big Pharmacy
Astro introduces the new Ulti Box with a redesigned new interface, Cloud recording feature, enhanced search capabilities and more. Just connect the all new Ulti Box to the Internet and take control of your entertainment and stream up to 110,000 videos on demand, anytime.
The features of the new Ulti Box include:
· New Home Screen - Everything you see is yours
· Discover Video on Demand (VOD) - Discover 110,000 videos, stream anytime, anywhere
· Search - Search for your favorite show or video faster and easier
· Play from Start - Missed the start of the show? Just restart.
· Stop Here, Continue There -Stop on one screen and continue on another device
· Multi-Screen - Stream seamlessly across any device
· Cloud Recording - Record all the programmers you want at the same time
. **Continuous viewing - Enable to continue watching your favorite shows during raining.
We recommend an Internet speed of 10Mbps and above for optimal access to cloud recording, streaming on demand videos and search functions.
Note: ** Except 4K UHD, Astro First and all radio channels
Multiroom discount rates will be removed upon splitting the account.
Service will resume within 3 hours after payment is made.
4K UHD offers 4 times the resolution of HDTV (4K UHD has 3840x2160 resolution with 8 million pixels compared to HD which has 1920x1080 with 2 million pixels), sharper detail, smoother lines and a richer colour palette, as well as a vibrant colour TV experience.
Customers on Ultra Box with Sports Pack can tune in to the Astro SuperSport UHD Channel (CH 805 and CH 806) for an exciting selection of Sports content such as the Premier League and the Spanish Primera Liga.
Customers on Ultra Box with Movies Pack and News & Documentaries add-on can stream some of the latest movies and documentaries respectively in UHD by pressing the “Home” button on your remote and exploring your choices at no additional cost.
In addition, customers can rent additional movies on top of their subscription and stream the latest and hottest 4K UHD Blockbuster movies, drama series and local movies, blockbuster movies in Ultra HD via Astro First Channel 480, and Astro Best Channel 481 and VOD titles in “Store”.
Please note that a standard rent rate applies for all these titles, to learn more about the pricing, head over to the FAQ section at www.astro.com.my/ultra
Please follow the steps below:
Step1: Fill in Merge/Split Equipment Form (Part A & Part B)
Step2: A full payment to be made on any outstanding balance for all related accounts (if any).
Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).
Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).
Note:
1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.
Create your Astro ID anytime by following these simple steps:
- Step 1: Fill in your details at astro.com.my/astroID
Firstly, you would have to retrieve your email address/mobile number. Please follow the steps in Q7 in order to do so. Then, follow the steps in Q5 and Q6 to check or update your contact details. Please use your updated email address or mobile number as your Astro ID to log in moving forward.
Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new Astro ID.
Unfortunately, this means that you are using a TV model that does not support 4K UHD resolution (Sony BRAVIA 4K GB, Sony BRAVIA 4K UR or Sony BRAVIA VH). Not to worry, we are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!
Astro GO+ is a service add-on that:
- Enables the simultaneous viewing of Astro GO for up to 4 users/devices.
- Increases the cloud recording storage from 200 hours up to 1500 hours.
You are entitled for free mesh WiFi devices when you sign up for Astro & Broadband with Maxis fibre 500Mbps or 800Mbps speed only.
Mesh WiFi is not available with Astro & Broadband with Allo. However, you may purchase the Mesh WiFi devices separately to pair along with you Allo broadband.
You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.
- Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port at ZTE Router and direct to computer/laptop].
- You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
- On the address bar, please go to http://192.168.0.1 and below page will appear.
4. Type the Username and Password as below. Then click Login. (These are the defaults, if you have done previous configuration on your router the password may be different)
Username: admin
Password: admin (or time123)
5. The router's web-based setup page should now appear. Please follow below steps for the configuration.
- On the setup page, click the Network tab then click on the WLAN then choose Basic sub-tab
- Please ensure Wireless RF Mode is Enabled.
- Click the drop-down arrow for Channel, then select your desired channel.
- Choose between 1 until 11 (Suggested 1,6,11).
- Click Submit. Router will auto reboot and connection re-establish after few minutes.
We apologise for the inconvenience caused. If you have not receive the upgraded speed within 48 hours after the service activation, please call Astro’s Contact Centre at 03-9543 1543 and an Astro agent will be available to assist you immediately.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Locate the Smartcard at the front or right side and gently pull it out.
Make sure that the adapter's power light is off.
STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.
STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.
STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.
STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
No, your rewards cannot be transferred to another person or exchanged for cash.
This Disney+ Hotstar software update will be rolled out progressively to all Ulti Box customers starting 23 August 2022. Please be assured that you will be able to access the Disney+ Hotstar app on your Ulti Box soon.
If you need further assistance, please call our Customer Contact Centre or WhatsApp "DH Help
1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.
Yes, all Astro customers with a Disney+ Hotstar subscription can access the app on the Ultra/Ulti Box. To access the app, please refer here.
If you are subscribed to Netflix via a bundle, Netflix comes by default as part of your entitlement.
If you are subscribed to Netflix as an a-la carte, the cancellation of Netflix can only be done via Netflix's Website, etc). This change will reflect in your next bill. From mid-December 2021 you may also cancel Netflix add-on through Astro Call Center.
Astro Fibre WiFi router is a dual-band edge Residential Gateway which supports two frequency bands 2.4GHz and 5GHz.
Unfortunately, your Disney+ Hotstar access with Astro will be terminated as well.
You may proceed with the following troubleshooting steps and it shouldn't take you much longer than 15 min
1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Yellow port at Tplink Router and direct to the computer/laptop).
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to tplinkwifi.net and to access to below login page. Type the Username and Password, then click "Login".
The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be different.
For example, below is the login details of the above router:
Username: admin
Password: TIMECE24
4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
5. From the top menu, choose Advanced and click the Wireless tab on the left menu. Then, select Wireless Settings from the sub menu. Below screen will appear for 2.4GHz selection.
i. Please ensure to tick Enable Wireless Radio function.
ii. To change the channel, click the drop-down arrow for Channel, then select your desired channel.
Choose between 1 to 13 (Suggested channels : 1,6,11). Then, click "Save" for the changes to take place.
iii. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few minutes.
iv. Next, select 5GHz to make changes on the wireless channel for 5GHz.
v. Click the drop-down arrow for Channel, then select your desired channel from the selection.
vi. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few minutes.
If you would like for more information, kindly visit our Multiroom page via Astro website https://www.astro.com.my/multiroom
To view the terms and conditions, click here.
