Nationwide Installation
Applying for
| Astro Njoi UniFi Maxis |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
You may still be using an older version of the Astro GO. To resolve this issue, please go to your respective app store and update your Astro GO app.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Please ensure you:
a. Have your original identification card “MyKad” (Front & Back) with you (Malaysian).
b. Have your original Passport & Visa with you (Non-Malaysian).
c. Are in a brightly lit environment
Please refer to these FAQs for more information, or click here to learn more and sign up for the Ultra Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.
Once you have received the eKYC link, you need to complete the verification within 3 days.
Currently Astro GO is only available in Malaysia. You will not be able to access it if you are overseas.
Regular (DTH) customers can watch Astro without an Internet connection. If you have selected Plug & Play setup option, a minimum speed of 10Mbps/device is required to enjoy a good HD viewing experience on Ultra/Ulti¯Box and 30Mbps/device for 4K UHD viewing on Ultra Box. However, if you have selected the Regular (DTH) option, the internet speeds above are recommended to enjoy a good viewing experience for On Demand and Astro Cloud services.
You can subscribe to new packs via
- Online - astro.com.my
- WhatsApp GET ASTRO (for new customers) or SWITCH (for existing customers) to 03-9543 3838
- Astro Customer Service Centres.
Service will resume within 3 hours after payment is made.
1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.
Please follow the steps below to reset your password:
What is the "iQIYI Video - Dramas & Movies" App?
The iQIYI App is an on-demand video streaming service provided by iQIYI that was first launched in June 2019 in more than 191 countries providing the best Asian dramas to viewers across the world. iQIYI allows subscribers to watch all their favourite Asian entertainment including dramas, variety shows, movies and anime, with subtitles in multiple languages and equipped with Dolby Atmos for the most immersive experience at their fingertips.
Where can I access the iQIYI App?
Starting 20 December 2022, Astro customers will be able to enjoy the iQIYI app as an add-to-bill service for an exclusive price via Astro and enjoy the app on their Ultra/Ulti Box, mobile app and website.
How do I access the iQIYI App on the Ultra/Ulti Box?
After completing the subscription process, you will be able to access the iQIYI App on the Ultra/Ulti Box by following the steps below:
On your Ultra/Ulti Box
Step 1: At the Home menu, go to the App Rail and select "iQIYI"
Step 2: Click "OK" on your Astro remote
Step 3: While on the iQIYI App Home Page, navigate to "VIP account" located at the top left pane and click "Login". A page with a QR Code will be presented on your TV screen
Step 4: Scan the QR code using your mobile device and you will be directed to the iQIYI mobile app
Step 5: Follow the steps under "On Mobile App" below to pair your iQIYI account with your Ultra/Ulti Box
On the iQIYI Mobile App
Step 1: Download the iQIYI App on your mobile device
Step 2: At the login page, select "Continue with Astro"
Step 3: Log in with your Astro ID
Step 4: Click on the "Me" icon located at the bottom of the screen, and you will be presented with your iQIYI profile page
Step 5: Click on the in-app QR code scanner located at the top right corner of the screen
Step 6: Scan the QR Code displayed on your TV screen with the in-app QR code scanner. Refer to Step 3 under "On your Ultra/Ulti Box" above
Step 7: The screen on your TV will reload automatically and the iQIYI App home screen will be displayed. Now, you can enjoy the iQIYI App on your Ultra/Ulti Box!
Can I access the "iQIYI Video - Dramas & Movies' App outside of Malaysia?
Yes, the iQIYI app is accessible globally. However, the content of the app might differ depending on the country which will be tailored based on local content rights and market preferences.
Can I download the content on the iQIYI App for offline viewing?
Yes, you can download selected content on the iQIYI app for offline viewing at a later time. To find the titles you have downloaded, you may go to Profile > My Downloads.
What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.
Are there any subtitles or dubbing available for the content on the iQIYI app?
The iQIYI app offers subtitles in multiple languages for all their content excluding some variety shows. However, no dubbing option is available yet. You will be able to select or switch off your subtitles when you play your video in full screen.
Can I change the interface language of the iQIYI app?
Yes, you may change the interface language of the app. To access the language settings, please click "Profile" > "Settings" > "Language" and select your preferred language.
If you have any further questions regarding the app, please go to "Profile" > "Help and Feedback". Thank you for your support.
iQIYI VIP Subscriptions
What is a VIP subscription?
As a VIP (Standard VIP or Premium VIP), you will be entitled to enjoy the benefits of the VIP subscription, including:
Access to exclusive content only on iQIYI
Early access to selected content episodes
Where available, access to high definition (up to 1080P viewing quality) and surroundsound (Dolby Audio) versions of the Content
The ability to skip advertisements
Up to 2 concurrent viewing
Additionally, as a Premium VIP, besides the benefits mentioned above, you will also be entitled to the following benefits:
Advance previewing of selected content episodes labelled as "locked"
Where available, access to high definition (up to 4K viewing quality)
Up to 4 concurrent viewing of VIP content, compared to only 2 concurrent viewing enjoyed by Standard VIP members
If you have more questions about these VIP privileges, please let us know by following these steps: "Profiles" > "Feedback". More privileges are in development for VIPs. Please stay tuned and join IQIYI as a VIP to enjoy these benefits.
How can I become an iQIYI VIP?
You may join iQIYI as a VIP by following these simple steps:
Step 1: Head over to www.astro.com.my/iqiyi
Step 2: Select your desired package (Standard VIP or Premium VIP)
Step 3: Click "Get it now"
Step 4: Log in using your Astro ID
Step 5: Click "Get it now" again
Step 6: Please read the prompted message, then click "Proceed"
Step 7: You will see a confirmation message upon successful purchase
How much does it cost to join iQIYI as a VIP?
All new and existing Astro Pay-TV customers are entitled to Astro special price when they signup for iQIYI as a VIP member via Astro at www.astro.com.my/iqiyi.
How do I make payment for my iQIYI VIP subscription?
The monthly subscription fee for your iQIYI VIP subscription will be reflected in your Astro bill accordingly. For example, your Astro billing cycle is on the 20th of every month and you just signed up for the iQIYI Standard VIP subscription via Astro on 15October. Your iQIYI monthly charge will be reflected on your upcoming bill on 20th of October, and on the subsequent months' bills, as follows:
When can I start enjoying my VIP subscription?
You will be able to enjoy all the content on the iQIYI app immediately upon successful purchasefrom the Astro website. You may enjoy your VIP privileges from the iQIYI app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.iq.com).Please ensure that the account used to log in to the app is the same one used to purchase your iQIYI VIP subscription.
I am an existing iQIYI VIP; will I get to enjoy Astro special price?
If you are an existing iQIYI VIP, you may cancel your existing VIP subscription with iQIYI and signup again via astro.com.my/iqiyi to enjoy the special price by adding your subscription to your Astro bill.
Where can I view my iQIYI entitlement expiry date/next payment details?
You can view your iQIYI entitlement & payment details in the app by follow these steps:
Step 1: Go to the Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)
After following these steps, you will be able to view your entitlement expiry date, next payment date & payment method.
How do I cancel my iQIYI VIP subscription?
You may cancel your iQIYI subscription in the app by following these steps:
Step 1: Go to Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)
Step 4: Click on "Cancel VIP subscription"
Will there be any penalty fees if I cancel my iQIYI VIP subscription?
There will be no penalty fee if you choose to cancel your iQIYI VIP subscription. Your cancellation will take effect upon your current entitlement expiry date. Kindly note that if you cancel your subscription within 24 hours before your entitlement expiry date as reflected in the iQIYI app (not according to Astro billing cycle), your subscription may be auto renewed.
App Issues
Who may I contact if I encounter any problems with the iQIYI app?
There are 4 ways for you to contact us for assistance:
- Submit an in-app feedback form via the iQIYI app by following these simple steps:
- Step 1: Click on your Profile
- Step 2: Click on "Help & Feedback"
- Step 3: Click on "Feedback" at the bottom of the page
- Step 4: Fill in your email address. Please ensure it is accurate as you will be contacted via this email address.
- Step 5: Briefly explain the problem/trouble/feedback
- Step 6: Click "Submit"
- Please contact the iQIYI customer service team via contactus@qiyi.com. You will receive a response within 3-5 working days.
- Kindly include your iQIYI UID information when you submit your feedback via email by following these simple steps:
- Step 1: Open the iQIYI app
- Step 2: Tap on the "Me" button at the bottom right
- Step 3: Tap on your username at the top left
- Step 4: Scroll down to the "Personal Data" page and copy your "UID" number
- If you are an Astro customer, you may also contact our Customer Service by:
- Submitting a feedback form here: https://support.astro.com.my/feedback-form;
- Reaching to us via WhatsApp by typing "Hi" at 03-95433838 for assistance.
Can I choose to opt-in/opt-out of receiving any marketing materials via email from iQIYI?
Yes, please open any marketing emails you have received from iQIYI and click on the unsubscribe link embedded in the email.
Astro Login
How do I register for an Astro ID?
Download the iQIYI app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".
Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.
I have forgotten my password; what should I do now?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password
How do I unlock a locked user account?
You may contact Astro's Customer Service by:
- Submitting a feedback form here: https://support.astro.com.my/feedback-form
- Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance.
Will my personal information be protected?
Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice
Customers with a Movies subscription via Movies, Premium 1, Premium 3 and Platinum packs will be able to access Disney+ Hotstar on the Ultra box.
Alternatively, customers can add on the 3-month Disney+ Hotstar pass for RM54.90. Subscribe to Disney+ Hotstar via astro.com.my/Disney.
For more support and options for your subscription, please WhatsApp us at 03 9543 3838 and type DH Help. Alternatively, you may visit astro.com.my/Disney for more information.
Your Disney+ Hotstar will be paused and will only resume once your Astro service is reinstated.
STEP 1
Try to change channels on your Astro remote.
INDICATOR: LED blinking 3 times / NO LED blink
SOLUTION: Replace new battery
Proceed to Step 2.
INDICATOR: LED blinking 1 time
Confirm it's not your Astro remote faulty, let's proceed to Step 3.
STEP 2
If issue remain after the battery replacement, this might be due to a faulty Astro remote.
Try changing the channel manually directly from the box front panel (If any).
If it's working, you might need to replace your Astro remote.
You may walk-in to our nearest Customer Service Center for the replacement.
STEP 3
You need to refresh the box setting by initiate manually from box front panel.
Refer to Refresh Box setting Guide steps here.
Yes, there are five digital bill platforms available for all customers to check their Astro bills:
A. MyAstro Web
1. Visit www.astro.com.my
2. Goto “My Account”, then select “Manage Account”
3. Login to My Astro Web using your Astro ID
4. Select “Account” to view your bills
B. My Astro app
If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)
C. WhatsApp
Just WhatsApp “Hi” to 03-9543 3838 and then follow the instructions to view your bill, account status, pay and download bill.
Note: You are required to provide your MyKad/PassportNo. to view your bill, account status and pay your bills. To download your bills, you will be required to provide your Account/Smartcard No.
D. Astro Quick Pay
1. Visit https://pay.astro.com.my
2. Enter your 10-digit Astro Account Number and follow the instructions to view your bill, account status, pay bills or add a billing reminder on your Google calendar.
E. IVR
1. Call +603-95433838
2. Press 1 for Account Related Queries
3. Input your 10-digit Astro Account no. or 12-digit MyKad no.
4. Press 2 for Payment and Billing
5. Press 1 to receive an SMS with your bill balance and a link to pay online
F. Channel 200
Ensure your Ultra or Ulti Box is connected to the internet. Tune in to CH200 and follow the instructions displayed on your TV screen to view your bill amount.
G. Auto-Debit
Alternatively, please register for Auto-Debit by following the steps here for hassle-free payments.
Yes, a charge of up to RM20.00 may be imposed upon reconnection.
Yes, you may cancel your Astro Fibre order before service activation, however, kindly note that there is a cancellation charge of RM212 (inclusive of SST) for any service cancellation done 48 hrs before scheduled appointment.
Starting 12 December 2023, Multiroom Smart TV app customers can enjoy two 4K Ultra HD (4K UHD) channels, namely CH549 Love Nature and CH805 Astro SuperSport. “Love Nature” is available to all customers regardless of their subscribed TV Pack. It celebrates the complexity of life on earth, presenting nature stories in stunning detail and colours.
Additionally, “Astro SuperSport” is only available to customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs. This channel showcases a variety of sporting events, selected to appeal to the Malaysian viewing audience.
Not to worry, you will only need to verify your Astro ID once. After that, you may log in to your account as usual.
STEP 1
Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.
STEP 2
Switch ON the power of your Ultra / Ulti box and make sure that the adapter's power light is on.
STEP 3
On your remote control, press the Home or Standby button repeatedly until the Startup Options appear on TV.
STEP 4
Press "987" to proceed.
Advanced Startup Options will be displayed.
STEP 5
Press "1" to initiate a reset setting.
STEP 6
Press "OK" to continue.
STEP 7
After the factory setting is restored, TV will turn blank.
Please wait until the box completes initiate setup.
STEP 8
Once completed, the following screen will appear on your TV.
Refer to Installation Setup guide to complete the setup.
Click here to follow New Installation Settings guide for Satellite
Click here to follow New Installation Settings guide for Plug and Play
Step 1: Visit Astro website at https://www.astro.com.my/
Step 2: Click "Login'
Step 3: After login, click the profile icon and select 'Manage Profile'. You may change your account password here.
Yes, existing non-Primary Pack customers who add on 50Mbps to their subscription will get to enjoy high speed broadband for only RM60/month and a free speed upgrade to 100Mbps for 24 months. Please note that a new 24-month contract will start upon successful installation.
Yes, customers will be charged 8% Service Tax on switching fee for any services rendered on or after 1st March 2024.
Some of our payment partners require payees to scan the barcode on the statement to make payment. Always bring your Astro bill statement when making payment over the counter.
Please note that your request to opt out has been processed, and payment for Disney+ Hotstar is not required. Your bill adjustment will be reflected in your next bill.
You would need your 10-digit account number and your email address.
No, the PVR service fee is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions only.
The Liga Malaysia will be available for all Astro customers starting 3 May 2024 as part of your Astro subscription at no additional cost until further notice.
Mac OS X
1. Click the Go tab in the top menu bar and select Utilities from the drop-down menu.
2. Type "network utility" in the search bar in the top right-hand corner of the Utilities window and then hit the "Enter" key on your keyboard.
3. Click the Network Utility icon to open the Network Utility window.
4. For Ping Test, select the Ping tab and then type the address you'd like to ping in the text box. Click Ping and wait for the ping results.
5. For Traceroute Test, select the Traceroute tab and then type the address you like to traceroute in the text box. Click Trace and wait for the traceroute results.
Windows 10
1. Click the Search icon (magnifying glass) in the bottom left-hand corner and type "cmd" into the search bar.
2. Select the Command Prompt app - it will be at the top of the list of search results as the best match.
3. A black box with a flashing cursor will open; this is the Command Prompt.
For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.
Windows 7 & Vista
1. Open the Start menu by clicking the Windows icon at the bottom left-hand corner of the screen.
2. Type "cmd" in the search bar at the bottom of the menu.
3. Click cmd found in the search results for Programs.
4. A black box with a flashing cursor will open; this is the Command Prompt.
For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.
Windows 8
1. Move the mouse to the right-hand corner of the screen to make the vertical menu bar (charm bar) appear. Click Search.
2. Type "cmd" in the search bar and hit the Enter key on your keyboard.
3. Click cmd that found in the search results for Programs.
4. A black box with a flashing cursor will open; this is the Command Prompt.
For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.
Windows XP
1. Click the Start button in the bottom left-hand corner of the screen.
2. Click the Run option in the right-hand column.
3. Type "cmd" in the text box and then hit the Enter key on your keyboard.
4. A black box with a flashing cursor will open; this is the Command Prompt.
For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you'd like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.
1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.254 and below page will appear.
If below box appear, please enter required details as below:
USERNAME: Administrator
PASSWORD: (ACCESS KEY AT THE RGW STICKER)
(These are the defaults, if you have done previous configuration on your router the password may be different)
4. Once enter into the page ‘’TECHNICOLOR TG784N V3’’, you may follow below step for the wireless information.
i. Click "Configure”
ii. Once clicked configure button, below screen will appear.
A. This is your current password. Please delete and enter the new password.
B. Once completed the selection; click the "Apply" button. Router will auto reboot and connection re-establish after few minutes.
Please re-connect your wireless using the new password.
No additional fees will be charged upon your relocation. However, you are required to notify Astro of your move. Please refer to Astro's General T&Cs for more information.
1. Please use a LAN ethernet cable and connect your computer/ laptop to the back of the Maxis Router.
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.
3. On the address bar, please go to http://192.168.1.254 and the page below will appear.
The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
Username: administrator
Password: Router S/N (Available on the sticker at the back of the router)
4. Once you have successfully login, the router's web-based setup page will appear.
5. From the left menu, select WIRELESS to access the screen below.
6. You may change the Channel selection by scrolling down to the Advanced Setup.
7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.
Then, click "Apply" for the changes to take place.
8. A warning box will popup, click "OK" for the changes to take place.
9. Please wait until the connection reestablish.
STEP 1
Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.
STEP 2
Switch ON the power of your Ultra / Ulti box and make sure that the adapter's power light is on.
STEP 3
Put the box on standby mode.
STEP 4
Press and hold the Home button on the box.
STEP 5
Wait until "boot" appear on the front panel and released.
STEP 6
When “boot” appears, press “Standby”, “Left “, “Up” continuously until Auto Update appear on box screen and Software Update progress on TV.
STEP 1
Switch OFF the power of your box and make sure that the adapter's power light is off.
STEP 2
Switch ON the power of your box and make sure that the adapter's power light is on.
STEP 3
Press Standby, Ch+, Standby keys on the box simultaneously when the "boot" message appears on the box front panel.
The Software Update progress screen will appears.
The update will take 10 - 15 minutes to complete. Please be patience.
STEP 1
Switch OFF the power of your box and make sure that the adapter's power light is off.
STEP 2
Switch ON the power of your box and make sure that the adapter's power light is on.
STEP 3
Press the standby button repeatedly after switch on the power.
STEP 4
Press "OK".
STEP 5
The Software Update progress screen will appears.
The update will take 10 - 15 minutes to complete.
Please be patience.
This exercise currently only affects person-to-person SMS with URL links. However, the blocking of SMS sent by businesses via short codes such as 6XXXX, 3XXXX, 2XXXX and 1XXXX will be implemented at a later phase. In response to this government initiative, Astro customers will no longer receive SMS bills effective 1 August 2023. This change will be carried out in phases.
Please switch your preferred Bill Delivery Method using our self-service portals via My Astro Web or My Astro app. Please click here to download the app on your mobile device or login to My Astro Web.
No, the Mesh WiFi add-on with Astro Fibre is only available as a subscription service and will not be tied to any device contract.
STEP 1
On your Astro remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to STB Diagnostics and press "OK".
STEP 4
Select General Diagnostics and press "OK".
STEP 5
General Diagnostics results will be displayed on the screen.
Scroll until observed the SW Download Status.
If you have forgotten your username or password, you may follow the steps below:
Step 1. Go to netflix.com
Step 2: Click on Sign In
Step 3: Click on "Need Help
By keying in the 10-digit account number, Astro will be able to provide better self-service options, as it allows Astro to customise automation options based on the needs of each customer's account.
Step 1: Download the My Astro app from either the App Store, Google Play or HUAWEI AppGallery.
Step 2: Sign in with your Astro ID.
Step 3: Select "Rewards" on the home screen to get started.
Watch this tutorial to learn how to create your Astro ID.
Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please call Astro's Contact Centre at 03-9543 3838 for a refund. The refund process will take approximately 14 days for processing with your issuing bank. However, if you decide to cancel your subscription after the Astro box installation (during your contract period), the prorated early termination fee will apply.
A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.
No deposit is required for all existing Astro customers and new subscribers (Malaysians).
Unfortunately, you cannot link your direct Disney+ Hotstar subscription to your Astro account. Please ensure that the mobile number used for your direct subscription to Disney+ Hotstar is different from the mobile number used to activate Disney+ Hotstar entitlement via your Astro subscription. If you do not have an alternative mobile number to nominate, kindly contact Disney+ Hotstar's customer service directly at disneyplus.my@hotstar.com for details on how to cancel your direct subscription.
STEP 1
On your remote, press the Home button and the menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Restore and press "OK".
STEP 4
Navigate to Restore Factory Settings and press "OK".
STEP 5
Enter your PIN to access this setting. (Default PIN is 0000).
STEP 6
Navigate to Restore and press "OK" to confirm your selection.
Otherwise, navigate to Cancel, go back to remain the settings.
STEP 7
Please wait while the box restoring defaults and will reboot once complete.
STEP 8
Your box will automatically restart and display this screen.
Click here to follow New Installation Settings guide for Satellite
Click here to follow New Installation Settings guide for Plug and Play
Step 1:
Type ASTRO EBILL <Your 10-Digit Smart Card Number> <Your Email Address>
Example: ASTRO EBILL 0156123412 abcdabcd@gmail.com
Step 2:
Send SMS to 66688
Note: This request must be sent from account holder’s mobile/primary number
*Standard telco charges and Terms & Conditions apply
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to S/PDIF Audio and press "OK".
STEP 4
Navigate to your preferred selection and press “OK”.
You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.
For technical visit, the current fees will remain unchanged i.e.: 8% Service Tax absorbed by Astro. As for installation fees, current fees will remain unchanged i.e.: 6% Service Tax has already been included in installation fees, as 2% will be absorbed by Astro.
Starting 9 November 2021, you will need to subscribe to the new packages to add on Multiroom to your subscription. Your new package will require a minimum primary subscription fee of RM100.
This is to ensure our customers receive the best possible attention and service via our new packages. We thank you for your understanding.
No, there will be no additional charges to access Liga Malaysia.
1. Unifi netis brand
The following shows an Interface based on Unifi router
- Launch Web Browser and enter the default's gateway's IP address (192.168.1.1) in the address bar.
- Enter Username and Password.
- Username = tmadmin
- Password = Adm@xxxx (xxxx refers to last four digits of MAC address)
- Choose WLAN -> wlan0 (2.4GHz) Basic Setting. Note down on SSID.
- Choose WLAN -> wlan1 (5GHz). Compare SSID with previous SSID.
- If SSID for wlan0 (2.4GHz) and wlan1 (5GHz) are the same. Change wlan1 (5GHz) SSID by adding number 5(i.e. ifuni_5G) to differentiate from 2.4 GHz. Click Apply Changes.
Note: Connection to Wi-Fi may be temporarily loss while the changes is updated.
