Sign Up and Install Astro | Sign Up and Install Astro @ Borneo Commercial Centre.

Astro

Now you can enjoy amazing new Astro TV packs.

Our all-new curated Astro TV packs have been redesigned to bring what you love.

 

TV Pack   New Installation Change Existing Package    

Explore our TV Pack which includes a variety of entertainment channels.

New Installation Change Existing Package    
❯ ❮
Entertainment Pack
Entertainment Pack
RM49.99 /month
View Channel List

The must-watch local and international content made for everyone in the family.

Entertainment Pack + Kids
Entertainment Pack + Kids
RM59.98 /month
View Channel List

The best local & international cartoons & educational entertainment.

Entertainment Pack + Blockbuster
Entertainment Pack + Blockbuster
RM59.98 /month
View Channel List

Global movies and series packed with action, drama and big thrills.

Entertainment Pack + News & Documentaries
Entertainment Pack + News & Documentaries
RM64.98 /month
View Channel List

Latest breaking news & current affairs whilst you discover secrets of the world.

Sports Pack
Sports Pack
RM99.99 /month
View Channel List

Witness every major league & live sports events, plus family entertainment.

Epic Pack
Epic Pack
RM199.99 /month
View Channel List

The ultimate all-in-one entertainment with movies, sports & a variety of streaming apps.

 
 

100Mbps Astro Fibre   New Installation Change Existing Package    

Good for working from home and streaming. Get connected at 100Mbps and enjoy uninterrupted streaming, gaming, and browsing.

New Installation Change Existing Package    
❯ ❮
100Mbps
100Mbps
RM99.00 /month
Without TV Channel

FREE Modem

FREE WiFi-6 Router

Unlimited data

Entertainment Pack + 100Mbps
Entertainment Pack + 100Mbps
RM148.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Kids + 100Mbps
Entertainment Pack + Kids + 100Mbps
RM158.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Blockbuster + 100Mbps
Entertainment Pack + Blockbuster + 100Mbps
RM158.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + News & Documentaries + 100Mbps
Entertainment Pack + News & Documentaries + 100Mbps
RM163.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
100Mbps Astro Fibre
RM99.00
RM99.00
Sports Pack + 100Mbps
Sports Pack + 100Mbps
RM198.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
100Mbps Astro Fibre
RM99.00
RM99.00
Epic Pack + 100Mbps
Epic Pack + 100Mbps
RM298.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
100Mbps Astro Fibre
RM99.00
RM99.00
 
 

500Mbps Astro Fibre   New Installation Change Existing Package    

Ideal for small families for 4K streaming & gaming. Get connected at 500Mbps and enjoy fast and stable internet for all your needs.

New Installation Change Existing Package    
❯ ❮
500Mbps
500Mbps
RM149.00 /month
Without TV Channel

FREE Modem

FREE WiFi-6 Router

Unlimited data

Entertainment Pack + 500Mbps
Entertainment Pack + 500Mbps
RM198.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Kids + 500Mbps
Entertainment Pack + Kids + 500Mbps
RM208.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Blockbuster + 500Mbps
Entertainment Pack + Blockbuster + 500Mbps
RM208.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + News & Documentaries + 500Mbps
Entertainment Pack + News & Documentaries + 500Mbps
RM213.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
500Mbps Astro Fibre
RM149.00
RM149.00
Sports Pack + 500Mbps
Sports Pack + 500Mbps
RM248.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
500Mbps Astro Fibre
RM149.00
RM149.00
Epic Pack + 500Mbps
Epic Pack + 500Mbps
RM348.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
500Mbps Astro Fibre
RM149.00
RM149.00
 
 

1Gbps Astro Fibre   New Installation Change Existing Package    

Perfect for medium-sized families for work and play. Get connected at 1Gbps and experience ultra-fast internet speeds.

New Installation Change Existing Package    
❯ ❮
1Gbps
1Gbps
RM229.00 /month
Without TV Channel

FREE Modem

FREE WiFi-7 Router

Unlimited data

Entertainment Pack + 1Gbps
Entertainment Pack + 1Gbps
RM278.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Kids + 1Gbps
Entertainment Pack + Kids + 1Gbps
RM288.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Blockbuster + 1Gbps
Entertainment Pack + Blockbuster + 1Gbps
RM288.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + News & Documentaries + 1Gbps
Entertainment Pack + News & Documentaries + 1Gbps
RM293.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
1Gbps Astro Fibre
RM229.00
RM229.00
Sports Pack + 1Gbps
Sports Pack + 1Gbps
RM328.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
1Gbps Astro Fibre
RM229.00
RM229.00
Epic Pack + 1Gbps
Epic Pack + 1Gbps
RM428.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
1Gbps Astro Fibre
RM229.00
RM229.00
 
 

2Gbps Astro Fibre   New Installation Change Existing Package    

Ultimate high-speed internet for everyone and everything. Get connected at 2Gbps and enjoy lightning-fast internet speeds.

New Installation Change Existing Package    
❯ ❮
2Gbps
2Gbps
RM319.00 /month
Without TV Channel

FREE Modem

FREE WiFi-7 Router

Unlimited data

Entertainment Pack + 2Gbps
Entertainment Pack + 2Gbps
RM368.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Kids + 2Gbps
Entertainment Pack + Kids + 2Gbps
RM378.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Blockbuster + 2Gbps
Entertainment Pack + Blockbuster + 2Gbps
RM378.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + News & Documentaries + 2Gbps
Entertainment Pack + News & Documentaries + 2Gbps
RM383.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
2Gbps Astro Fibre
RM319.00
RM319.00
Sports Pack + 2Gbps
Sports Pack + 2Gbps
RM418.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
2Gbps Astro Fibre
RM319.00
RM319.00
Epic Pack + 2Gbps
Epic Pack + 2Gbps
RM518.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
2Gbps Astro Fibre
RM319.00
RM319.00
 
 
 

Astro Rate Card

Astro Rate Card

 

Nationwide Installation

 

Applying for

Astro  Njoi  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    HOW DO I RECEIVE THE PLUG & PLAY BOX AND ASTRO SIM CARD?

    After order submission, the Plug & Play Box and Astro SIM card will be couriered separately to your service address. The delivery dates with the tracking numbers will be communicated via SMS.

    The Plug & Play Box and Astro SIM card should arrive within 3-working days after your order submission. You may self-install your box by following the guide here.


    HOW DO I SWITCH MY BILL DELIVERY METHOD?

    There are two ways for you to switch your preferred bill delivery method:

    ‍

    A. Customers can manage their account via the My Astro Portal by following these easy steps:

    1. Visit www.astro.com.my
    2. Select “My Account”, then select “Manage Account”
    3. Log in to My Astro Web using your Astro ID
    4. Select “Account” 
    5. Under “Billing”, click on “Bill Delivery Method”
    6. Choose your preferred bill delivery method, then click “Proceed”

     

    B. Customers can also manage their account via Astro’s mobile application, the My Astro app by following these easy steps:

    1. Open the “My Astro” app on your smartphone. If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)
    2. Log in with your Astro ID
    3. Select “Account” in the navigation bar
    4. Select “Bill Delivery Method”
    5. Choose your preferred bill delivery method, then click "Proceed

     


    NON ASTRO SIM CARD HAS BEEN INSERTED. PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE CHIP FACING DOWN. (CA 25)

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Locate the SIM card at the left side and gently pull it out.

    STEP 3

    Wipe the SIM card's gold chip clean using a dry soft cloth.

    STEP 4

    Make sure the gold chip is facing down and reinsert it all the way in.

    STEP 5

    Switch on the power for your box and make sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 6

    Turn on your Ultra Box. You should no longer be experiencing this problem.

    If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.


    HOW MANY FAMILY MEMBERS CAN I ADD TO THE ASTRO FIBRE APP?

    Currently, you may only add a maximum of five family members to the Astro Fibre App. However, kindly note that we are working on allowing users to add more family members in the future.


    HOW DO I START WATCHING ASTRO GO IMMEDIATELY AFTER MY PAYMENT IS CONFIRMED?

    Your Astro GO email will be delivered to you within an hour upon checkout. Please click the link provided to set up your password and download the Astro GO app on your device by clicking here (Google Play Store) or here (iOS App Store). If you want to stream it directly via your computer or laptop, Astro GO is also available at astrogo.astro.com.my. Log in with your Astro ID and start streaming!


    I HAVE MORE THAN 1 ASTRO FIBRE SUBSCRIPTION; CAN I MANAGE ALL OF MY SUBSCRIPTIONS WITH THE ASTRO FIBRE APP?

    Yes, you can manage all of your Astro Fibre subscriptions with the Astro Fibre App. However, you would need to create a different Astro ID for each Astro Fibre account.


    SOFTWARE UPDATE - ULTRA / ULTI BOX

    STEP 1

    Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.

    STEP 2

    Switch ON the power of your Ultra / Ulti  box and make sure that the adapter's power light is on.

    STEP 3

    On your remote control, press the standby button repeatedly until the Startup Options appear on TV.

    STEP 4    

    Press "1".

    ‍

    STEP 5

    Press "1".

    ‍

    STEP 6

    The Software Update progress screen will appears.    

    The update will take 10 - 15 minutes to  complete.    

    Please be patience.

     


    WHAT IS ULTI BOX?

    Astro introduces the new Ulti Box with a redesigned new interface, Cloud recording feature, enhanced search capabilities and more. Just connect the all new Ulti Box to the Internet and take control of your entertainment and stream up to 110,000 videos on demand, anytime. 

    ‍

    The features of the new Ulti Box include:

    ·      New Home Screen - Everything you see is yours

    ·      Discover Video on Demand (VOD) - Discover 110,000 videos, stream anytime, anywhere

    ·      Search - Search for your favorite show or video faster and easier

    ·      Play from Start - Missed the start of the show? Just restart.

    ·      Stop Here, Continue There -Stop on one screen and continue on another device

    ·      Multi-Screen - Stream seamlessly across any device

    ·      Cloud Recording - Record all the programmers you want at the same time

    .      **Continuous viewing - Enable to continue watching your favorite shows during raining.

    ‍

    We recommend an Internet speed of 10Mbps and above for optimal access to cloud recording, streaming on demand videos and search functions. 

    Note: ** Except 4K UHD, Astro First and all radio channels

     


    WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

    By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


      MY PAYMENT HAS FAILED, WHAT DO I DO NOW?

      You may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.


      ALLO - TPLINK ROUTER

       
      1. Please standby computer/laptop to access to the internet and connection must be via (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
      2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
      3. On the address bar, please go to http://192.168.0.1 or www.tplinkwifi.net and below page will appear.
       


      The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be different


       

      4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
       



      5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.

       

      6. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.


      7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save"  for the changes to take place.


      Please reconnect to the new wireless name with the new password once completed.


      HOW DO I CHANGE MY PASSWORD?

      Step 1: Visit Astro website at https://www.astro.com.my/

      Step 2: Click "Login'

      Step 3: After login, click the profile icon and select 'Manage Profile'. You may change your account password here.


      WHAT HAPPENS IF I DO NOT RETURN THE ASTRO BOX & SMART CARD/SIM CARD?

      Returning your Astro box & Smart card/SIM card is a very simple process.

      For existing Ultra Box or Ulti Box user, call 03-9543 3838 to schedule our courier partner to come pick up the box or drop them off at the closest Astro Service Centre or Exclusive Partner near you. Click here to find a Customer Service Centre (CSC) or Astro Exclusive Partner (AEP) near you.

      For any unreturned Ultra Box or Ulti Box, a box fee of RM100 may be charged to your account.

      For all other boxes, please recycle your box at a registered collection center that will properly manage the boxes in an environmentally friendly way. Click here to find a registered collection center near you.


      WHERE CAN I UPDATE MY CONTACT DETAILS?

      For My Astro App Users 
      Go to the "Account' tab and scroll to "Personal Info' section. Click "Name & contact info' to view and update your personal contact information.

      For Ultra and/or Ulti Users 

      1. Launch the My Astro app on your Home screen and you will land on your My Astro account dashboard. Then, press the yellow button on your Astro remote control to visit your "Account details".
      2. Press the down button to view the "Personal info".
      3. Press the left button and focus on the edit icon for the contact details, press on "OK" to change your contact details.

       


      SERVICE CURRENTLY NOT AVAILABLE (SCNA) - HD ENABLED BOX

      You can proceed with below troubleshooting if the weather is good. Otherwise, you may try again later.

      ‍

      STEP 1

      On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

      STEP 2

      Navigate to SETTINGS and press “OK”.

      STEP 3

      Navigate to STB DIAGNOSTICS and press “OK”.

      STEP 4

      Refer to the signal strength % shown on the top left of your screen.

      If it is 65% or higher, please take the screenshot and submit your Feedback Form.

      If it is below 65%, please go to Step 5.

      STEP 5

      Switch off the power for your box and make sure that the adapter’s power light is off.

      ‍STEP 6

      Unscrew the satellite cable from the box and pull it out.

      STEP 7

      Plug the satellite cable back into the box and screw it back securely.

      STEP 8

      Switch on the power for your box and make sure that the adapter’s power light is on.

      Please wait for 5 minutes.

      STEP 9

      Turn on your box. You should no longer be experiencing this issue.

      ‍

      If issue persist, please submit the issue on our Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.

      ‍

      Centralized Dish

      If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.


      WHAT IS MULTIROOM (SMART TV)?

      Multiroom (Smart TV) is a secondary subscription that allows you to enjoy your favourite Astro shows instantly in different rooms at the same time on your Smart TV. Subscribe to Multiroom (Smart TV) at RM29.99 per month (excl. any govt. tax), and simply download the Astro app on your second TV-screen and connect to your home Wi-Fi to stream.


      ARE THERE ANY EXTRA CHARGES TO MY CREDIT CARD WHEN MAKING PAYMENTS?

      Of course not! It is a value-added service introduced for your convenience.


      WHAT DEVICES CAN BENEFIT FROM THE INCREASE IN SIMULTANEOUS VIEWING PROVIDED BY ASTRO GO+?

      Any Astro GO compatible device (mobile/tablet/PC) and Multiroom Smart TV* compatible TVs will benefit from Astro GO+. 


      INTERNET NOT AVAILABLE, ASTRO OK - MAXIS

      Huawei HG8240
      Huawei HG850A
      FIBER HOME
      ALCATEL LUCENT
      HUAWEI
      ZTE

      Option 1

      1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.
      2. Ensure the fiber cable from your wall socket and modem is securely connected.
      Modem connection with Fiber Cable
      Modem connection with Copper Cable

      Notes: You might be connected to LAN 1 if backbone is Maxis


      Router connection

      Technicolor Router

      3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

      4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

       

      Option  2/ Option 3/ Option 5/ Option 6

      1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.    

      2. Ensure the fiber cable from your wall socket and modem is securely connected.

      3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.

      Modem connection with Fiber Cable
      Modem connection with Copper Cable

      Notes: You might be connected to LAN 1  if backbone is Maxis
       

      Router connection

      Technicolor Router

      3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

      4. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.

      DMT4 (Hybrid mode)
      DMT5 (Hybrid mode)
      DMT4 (IP mode)
      DMT5 (IP mode)

      5. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

      6. If the issue persists, submit your feedback form and attach your modem light indicator picture/ video for further assistance.
       

      Option 4

      1. Ensure Modem/Router are connected tightly to the power socket.

      2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

      3. If the issue persists, submit your feedback form for further assistance.


      I DO NOT HAVE AN ASTRO ID. HOW CAN I GET ONE?

      Create your Astro ID anytime by following these simple steps: 

      • Step 1: Fill in your details at astro.com.my/astroID


      PHONE LINE ISSUE - MAXIS

      Having trouble with  your phone line ?

      You may proceed to contact dedicated service provider directly - 1 800 8211 23


      WILL THERE BE ANY SPECIAL OFFERS IF I SIGN UP FOR DISNEY+ HOTSTAR ON ASTRO NOW?

      Yes, until 31 August 2022, customers can subscribe to the Movies Pack for only *RM59.99/month or the Platinum Pack for only *RM99.99/month for 6 months as well as the Premium 1 or Premium 3 Pack for only *RM99.99/month for 6 months until 30 October 2022 and be entitled to access Disney+ Hotstar as part of their Astro subscription. To find out more about our latest promotions, please visit promotions.astro.com.my. 


      I HAVE MADE A PAYMENT TO THE WRONG ASTRO ACCOUNT, HOW DO I CORRECT THE MISTAKE?

      Photograph or scan your payment receipt, and send it to one of our contact platforms found here.


      IS THERE A MINIMUM SUBSCRIPTION FEE IN ORDER FOR ME TO MAINTAIN MY PVR BOX?

      To continue enjoying your PVR decoder and service, you must maintain a minimum monthly subscription fee of RM60 (not inclusive of the recording fee and Govt. Tax).


      WHAT IS ASTRO CHANNEL 200 AND WHAT CAN I DO THERE?

      Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.


      HOW DO I LOG IN TO THE ASTRO FIBRE APP?

      Please use your Astro ID to log in to the Astro Fibre App. If you do not have an Astro ID, kindly follow the simple steps here to create one.


      WHAT WOULD MY ACCOUNT NUMBER LOOK LIKE?

      Your Astro account number is a 10-digit combination 
      E.g: 08XXXXXXXX


      VIEW STB DIAGNOSTICS - HOUSEHOLD DIAGNOSTICS (ULTRA BOX / ULTI BOX)

      STEP 1  

      On your remote, press the HOME button and the home menu will be displayed on top of your screen.

      STEP 2  

      Navigate to Settings.

      STEP 3  

      Navigate to STB Diagnostics and press "OK".

      STEP 4    

      Select Household Diagnostics and press "OK".

      STEP 5    

      Details information of Household Diagnostics screen will be  displayed.


      HOW DO I GET MY REFUND?

      For payments made using credit cards, refunds will be reversed back to the respective card. Whilst payment made by cash and online banking will be made to the account holders bank account.

      You may submit your request via Feedback Form with below information details based on your payment method.

      Please choose below option in the Feedback Form:

      Category: I would like to request for refund

      Sub Category: Request for Refund

      1) Refund via Bank transfer:

      Bank Name: 

      Bank Account Number:

      *Note: Please confirm your bank account details and ensure it's correct

      ‍

      2) Refund via Foreign bank:

      Bank Name:

      Bank Account Number:

      Bank Swift Code:

      IBAN Code:

      Currency: Eg: Dollar/Yen etc

      *Note: Please confirm your bank account details and ensure it's correct

      ‍

      3) Credit Card:

       Credit Card Number: 

      ONLY last 4 digit credit card updated with Astro account

      *Note: Please confirm your credit card details and ensure it's correct


      TIME - CISCO LINKSYS ROUTER

      You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.

      1. Please standby computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the blue port in Cisco Router and direct to computer/laptop).

      2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

      3. On the address bar, please go to http://192.168.1.1 and below page will appear.

      ‍

      ‍

      4. Type the Username and Password as below. Then click "OK". (These are the defaults, if you have done previous configuration on your router the password may be different).

      Username: admin

      Password: admin (or time123)

      5. Click "OK" when a Warning prompt that says,” Using this advanced utility to change your router settings could disable your network” appears. Below display will appears.

      6. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.

      7. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.

      8. Click Wireless Security to view the security settings of your wireless network. Take note of the Security Mode and the Passphrase.

      For the example below, the Security Mode used is WPA2/WPA Mixed Mode.

      The Wireless name is called Network Name (SSID) and the Passphrase is your wireless password.

      ‍

      9. Now that you have the Wireless name and Password, you are ready to connect your wireless computers and devices to the network.

      10. You may change the Network Name (SSID) and the Passphrase to follow your preferences and please ensure save the changes made. Please reconnect to the new wireless name with the new password once completed.

      ‍


      HOW DO I LINK MY ASTRO ID TO MY ASTRO ACCOUNT?

      You may click here to Login and proceed to secure your Astro ID by linking it to your Astro account. If you do not have an Astro ID, please follow the steps in below to create one. You may also choose to log in or create Astro ID with your social accounts (eg. Facebook, Google and Apple).


      I AM A NEW ASTRO CUSTOMER; MUST I GET THE NEW PACKS?

      Yes, starting 9 November 2021, these new packs will be Astro's default offering.


      I HAVE PURCHASED DISNEY+ HOTSTAR DIRECTLY VIA THE APP/WEBSITE BUT I AM ALSO ENTITLED TO DISNEY+ HOTSTAR VIA MY ASTRO SUBSCRIPTION; CAN I LINK IT TO MY ASTRO ACCOUNT?

      Unfortunately, you cannot link your direct Disney+ Hotstar subscription to your Astro account. Please ensure that the mobile number used for your direct subscription to Disney+ Hotstar is different from the mobile number used to activate Disney+ Hotstar entitlement via your Astro subscription. If you do not have an alternative mobile number to nominate, kindly contact Disney+ Hotstar's customer service directly at disneyplus.my@hotstar.com for details on how to cancel your direct subscription. 


      IF I SUBSCRIBE TO THE MESH WIFI, IS THERE A NEW CONTRACT FOR THE DEVICE?

      No, the Mesh WiFi add-on with Astro Fibre is available as subscription service and will not be tied to any device contract.


      HOW DO I ACCESS THE DISNEY+ HOTSTAR APP ON THE ULTRA OR ULTI BOX?

      Please first ensure Disney+ Hotstar access is included and has been activated as part of your Astro subscription. Once you have completed your activation process, you can enjoy Disney+ Hotstar on the Ultra box with these simple steps:

      • Step 1 -Press "Home' on your Astro remote control. On the apps rail, select "Disney+ Hotstar' app > OK > My Account


      WHAT ARE THE RECOMMENDED BROWSERS TO PERFORM EKYC?

      We would recommend the following browsers for a smooth verification process:

      • Google Chrome

      • Microsoft Edge

      • Mozilla Firefox

      • Safari


      I’M HAVING TROUBLE TO COMPLETE THE ACTIVITY; WHAT SHOULD I DO NOW?

      Please submit your issue here or you can WhatsApp us at 03-9543 3838.


      WILL ALL THESE STREAMING APPS BE AVAILABLE TO ME AFTER THEY ARE OFFICIALLY LAUNCHED?

      Streaming app entitlement is dependent onthe TV Pack you are subscribed to, with some streaming apps available on Astroas an add-to-bill service. Please visit product.astro.com.my/apps to seeif you are entitled to your favourite streaming app once it is launched!


      UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - ALLO

      If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

      If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

      There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
       

      1. Try loading the site on a different device.
        • Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
        • If the website doesn't load on another device, the problem is either with the network
      2. Restart your computer.
        • Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
      3. Try loading the site in a different browser.
        • There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
      4. Temporarily disable your antivirus program.
        • Your antivirus software may be interfering with your ability to load certain websites.
        • Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
      5. Reset  your modem and router.
        • Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
      6. Check your computer's date and time settings.
        • If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
        • Check your computer or mobile device's clock to make sure that it is set to the correct time and date.

      In the event the problem persists, please provide below details for further escalation:

      i. List of websites effected.
      ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  
      iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
      iv. Run the Ping Test -  Please click here for Ping Test guideline.


      Once you've gathered all the results, kindly send them all through the Feedback Form below.

       

      Quick Info
      A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
      A Ping Test shows how long it takes for packets to reach host.    
      A Traceroute Test traces the route of packets to destination host from our  server.


      WHY HAVE I NOT BEEN INFORMED ON THIS PPV CH200 CESSATION?

      Information of the PPV CH200 cessation has been announced on CH200 from 1 - 7 October prior to the PPV cessation. Once again, we regret any inconvenience caused.


      WHAT IS THE NEW USER INTERFACE ON MY VOD LIBRARY?

      The main features and changes in this update are the revamped look and feel of Astro's user interface on the Astro Ultra/Ulti Boxes and Astro GO, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation; auto-start Interactive Mode on Astro GO; as well as a Picture-in-Picture mode that shrinks your video player so you can keep watching your favourite shows while using other apps.

      The details of each feature are:

      • New Astro user interface
      • Picture-in-picture mode
      • Auto-start Interactive Mode on Astro GO

      For more info, please read our dedicated FAQ on this here.


      IS ASTRO FIRST CHANNELS FREE TO CUSTOMER?

      No, Astro First movies/series are available as Per-per-view basis. Pricing is indicated on each of the programme posters. All prices are subjected to 6% service tax.


      WHICH NEW PACK COMES WITH NETFLIX?

      Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).  

      Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.

      If you do not have a bundle which includes Netflix, you may also add a new Netflix subscription to your Astro Bill for billing convenience.


      IF CUSTOMERS HAVE MULTIPLE ASTRO ACCOUNTS, WILL THEY BE CHARGED PAPER BILL FEE FOR EVERY ACCOUNT?

      Yes, customers will be charged a fixed Paper Bill Fee of RM10.00 per bill every month for each account.


      CHANGE MASTER PIN - ULTRA BOX / ULTI BOX

      STEP 1

      On your remote, press the HOME button and the home menu will be displayed on top of your screen.

      STEP 2

      Navigate to Settings.

      STEP 3

      Navigate to Master PIN and press “OK”.

      STEP 4

      Please enter your PIN (Default PIN is 0000).

      STEP 5

      Please enter your new PIN.

      STEP 6‍

      Please re-enter your new PIN to confirm.

      STEP 7

      Your PIN successfully changed when this  screen appears.


      DO I NEED TO PAY FOR ANY CHARGES WHEN THE COURIER AGENT COMES TO PICK UP THE ASTRO BOX & SMART CARD/SIM CARD?

      No, the courier charges are borne by Astro for the retrieval of the box and Smart Card/SIM Card.

      There will be two attempts made to retrieve the box and you are required to be available at the agreed upon time.


      WHAT IS THE WARRANTY PERIOD FOR ALL ASTRO FIBRE DEVICES?

      Astro Fibre installation will come with 1 unit of TM fibre modem and 1 WiFi router with 24 months warranty period.

      While warranty period for Mesh WiFi will be treated as one-to-one swap for faulty Mesh units at any point of time during your service tenure with active Mesh subscription.


      HOW DO I SET UP A MESH WIFI NETWORK?

      To set up a Mesh WiFi network around your house, the Mesh unit will need to be paired with the WiFi router. Steps to pair these two devices are as follows:

      i. Place the Mesh unit close to the WiFi router (within 2 meters) and power it on

      ii. After the Mesh unit starts up, press and hold the WPS buttons of the Mesh unit and the WiFi router for 3 - 5 seconds in turn within 2 minutes

      iii. After the WLAN and Internet indicators of the Mesh turns steady blue, the Mesh is connected to the Internet

      iv. Move the Mesh to the desired place where you need to expand WiFi and power it on. After the Internet indicator turns steady blue, WiFi is expanded successfully.

       


      WHAT IS THE NEW USER INTERFACE ON ASTRO GO?

      Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

      For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here. For enhancements to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing, please click here.

      In addition, we have also recently introduced an infinite scrolling feature at the title information page and the ability to select the video quality directly from the video player. For more information, please click here.


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