Sign Up and Install Njoi | Sign Up and Install Njoi.

Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 

Nationwide Installation

 

Applying for

Njoi  Astro  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


WHAT HAPPENS IF I DO NOT RETURN THE ASTRO BOX & SMART CARD/SIM CARD?

Returning your Astro box & Smart card/SIM card is a very simple process.

For existing Ultra Box or Ulti Box user, call 03-9543 3838 to schedule our courier partner to come pick up the box or drop them off at the closest Astro Service Centre or Exclusive Partner near you. Click here to find a Customer Service Centre (CSC) or Astro Exclusive Partner (AEP) near you.

For any unreturned Ultra Box or Ulti Box, a box fee of RM100 may be charged to your account.

For all other boxes, please recycle your box at a registered collection center that will properly manage the boxes in an environmentally friendly way. Click here to find a registered collection center near you.


SERVICE CURRENTLY NOT AVAILABE (SCNA) ERROR ON CERTAIN CHANNELS - ULTRA / ULTI BOX

STEP 1  

Check your current software version on your box.

If the software version updated (Refer to Table 1), proceed to STEP 2.

Table 1

If software version different from Table 1, click here for Software Update guide.        

Once software is updated, tune to the impacted channel.        

If issue persist, proceed to STEP 2.


 

STEP 2    

Run Test Satellite Frequency.    

Click here for the guide.

If Test Pass, proceed to submit report here.

‍

Guide to  submit report:    

At Feedback Type select "I have  missing channel".    

Fill up all the required  information and submit.    

Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation  (RM65).    

You will receive appointment  details via SMS within 48 hours.

If Test Fail, proceed to STEP 3.

‍STEP 3    

Proceed to Update Satellite Frequency.    

Click here for the guide.    

Once completed, tune to the impacted channel.            

If issue persist, proceed to submit report here.

‍

Guide to  submit report:    

At Feedback Type select "I have  missing channel".    

Fill up all the required  information and submit.    

Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation  (RM65).    

You will receive appointment  details via SMS within 48 hours.


SET S/PDIF AUDIO - ULTRA BOX / ULTI BOX

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2  

Navigate to Settings.

STEP 3  

Navigate to S/PDIF Audio and press "OK".

‍

STEP 4    

Navigate to your preferred selection and press “OK”.


6. I WANT TO UPDATE MY EMAIL ADDRESS/MOBILE NUMBER BEFORE THIS CHANGE TAKES PLACE; HOW DO I DO SO?

Please follow the steps in Q5, then continue with the steps below:

Step 1: Click the “Email” or “Mobile Number” field to edit. Then, enter your updated detail(s).                                            Step 2: Complete the verification by entering the code sent to your new email address or mobile number.Step 3: Congratulations! You have successfully updated your contact detail!                         


 


I WOULD LIKE TO SUBSCRIBE TO IQIYI WITH ASTRO. MUST I SUBSCRIBE TO THE NEW PACKS TO BE ABLE TO ADD ON IQIYI TO MY SUBSCRIPTION?

No, you are still able to subscribe to iQIYI on your current Astro pack.


ARE THERE ANY CHANNELS THAT ARE NOT AVAILABLE TO ME AS PART OF ASTRO & BROADBAND?

If you sign up Astro & Broadband with standard Ultra & Ulti box (DBB), all channels are available.  

However, there are channels that will not be available with Ultra/Ulti Plug & Play Box which are NHK World (398).


UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - ASTRO FIBRE

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

 

1. Try  loading the site on a different device.

  Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.

  If the website doesn't load on another device, the problem is either with the network or the website itself.


 

2. Restart your computer.

  Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.


 

3. Try loading the site in a different browser.

  There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.


 

4. Temporarily disable your antivirus program.

  Your antivirus software may be interfering with your ability to load certain websites.

  Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.


 

5. Reset  your modem and router.

  Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.


 

6. Check  your computer's date and time settings.

  If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.

  Check your computer or mobile device's clock to make sure that it is set to the correct time and date.


 

In the  event the problem persists, please provide below details for further  escalation:

  i. List of websites effected.          

  ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  

  iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.          

  iv. Run the Ping Test -  Please click here for Ping Test guideline.

 Once you've gathered all the results, kindly send them all through the Feedback Form below.


 

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.


IS DISNEY+ HOTSTAR AVAILABLE ON ASTRO GO?

Disney+ Hotstar is available to Astro customers on the Disney+ Hotstar app on Android and iOS devices and website (DisneyPlusHotstar.my) which is accessible on tablets and connected TVs. Unfortunately, Disney+ Hotstar is not available on Astro GO. However, customers can enjoy it on the big screen via the Ultra or Ulti Box. 


SWITCH FROM KIDS TO ADULT PROFILE

STEP 1
In the Kids Profile, press the Home button on your remote and the home menu will be displayed.



STEP 2
Navigate to Profile.



STEP 3
The Profile Selection Screen will be displayed.



STEP 4
Choose an Adult Profile.



STEP 5
Switching from a Kids to an Adult Profile will require you to enter a 4-digit PIN.
Please enter your PIN to proceed. If you have not set up your PIN, the default code is 0000.



STEP 6
After entering the PIN, you will be able to enter the Adult Profile.


 


SLOW INTERNET CONNECTION - MAXIS

Slow browsing using LAN cable

Looks like there is something wrong with your service connection.

Please run the Speed Test and attach the picture or screenshot of the  speed test in the Feedback Form below, in order for us to provide further  assistances.

Click here for Speed Test guideline.


Slow browsing using LAN cable

Looks like there is  something wrong with your service connection.

Please run the Speed Test and attach the picture or screenshot of the  speed test in the Feedback Form below, in order for us to provide further assistances.

Click here for Speed Test guideline.

 

Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.


Slow browsing using Wi-Fi

1. Router Positioning

Most people  underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day  and night.

i) High vs. Low

Put the router as high up as possible to  extend the broadcasting range of the radio waves. This also helps clear the  router of possible interferences.

ii) Concrete &  Metals

Make sure your router isn't blocked by any other objects, especially  devices that are electronic. Also, avoid placing your router in your basement  as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.

iii) Distance to  Router

The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your  devices as possible, but this is only practical if you have one main area  where you tend to use your devices.

Otherwise, you should place your  router near the center of your home. After all, Wi-Fi broadcasts in 360  degrees, so it doesn't make sense to put it at one end of the house.

 

2. Wireless Interference & Noise

You've probably never  noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices,  Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can  still cause interference. Some common causes of interference include:

  • Microwaves
  • Bluetooth Devices
  • Cordless Phone

 

3. Surrounding Wi-Fi signals

A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel  overlap. This can be somewhat problematic in a townhouse, but is especially  problematic in housing complexes and apartments where there can be many  routers within close proximity.

Which is why it's important that you pick a good channel in your  router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.

 

4. Usage

More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultra box/ Netflix.

Fortunately, if this is the case, you can prioritize your own network  traffic by enabling Quality of Service in your router settings.

If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file)  before submitting the form.


Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


WILL I BE CHARGED AN 8% SERVICE TAX ON THE SWITCHING FEE FOR A FUTURE-DATE ORDER THAT FALLS ON OR AFTER 1ST MARCH 2024?

Yes, customers will be charged 8% Service Tax on switching fee for any services rendered on or after 1st March 2024.
 


WHY IS THERE A REQUIREMENT TO ENTER A 10-DIGIT ACCOUNT NUMBER?

By keying in the 10-digit account number, Astro will be able to provide better self-service options, as it allows Astro to customise automation options based on the needs of each customer's account.


WHAT IS NETFLIX?

Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you'll love.

Astro customers with an internet-connected Ultra Box or Ulti Box can access the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website.


I HAVE ISSUES LOGGING INTO ASTRO GO.

Please make sure that:

  1. You are logging in with the correct registered Astro ID (email or phone number) and password. If you can’t remember your password, please proceed to use the “forget password” function.
  2. You have an Astro ID that is linked to an Astro account. (note: NJOI – linked users will not be able to log into Astro GO)
  3. Your Astro account is active and not under suspension.


If the above points have been met, you may try some quick solutions below:

  1. Clear the cache on your browser or app.
  2. Check if you have the latest version of the browser or app.
  3. Log out and log back into the browser or app.
  4. Relaunch the browser or app.
  5. Restart your mobile device.
  6. Restart your internet connection.


PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE ARROW FACING DOWN. (CA 14)

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Locate the SIM card at the left side and gently pull it out.

STEP 3

Wipe the SIM card's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing down and reinsert it all the way in.

STEP 5

Switch on the power for your box and make sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 6

Turn on your box. You should no longer be experiencing this problem.    

If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.


HOW DO I VIEW MY LATEST TAX INVOICE/BILL?

Tune to channel 200 - select on "My Account".Your Total amount due will be stated under the "Bill Summary" section.

**Please note that this feature requires your box to be connected to your home Wi-Fi. Alternatively you can perform the SMS steps displayed on the screen to check your bill amount.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    HOW DO I CANCEL MY SUBSCRIPTION FOR MULTIROOM (SMART TV)?

    To cancel your Multiroom (Smart TV) subscription, please call us at 03-9543 3838.


    DOES THE MULTIROOM (SMART TV) UTILISE ONE (1) OF MY ASTRO GO CONCURRENCY?

    Yes, the Multiroom (Smart TV) will utilise one (1) of your Astro GO concurrency.

    Customers subscribing to Multiroom (Smart TV) can enjoy access up to 4 concurrency (watch 4 screens at the same time) which is shared across one Smart TV device and 3 mobile/laptop/tablet device(s) as Astro GO+ is complimentary with a Multiroom (Smart TV) subscription.


    WHAT ARE THE CHARGES FOR CUSTOMERS WHO ARE ON MULTI FREQUENCY E.G. EVERY 3 MONTHS, EVERY 6 MONTHS ETC.?

    For multi-frequency customers, RM10.00 is charged per physical bill generated.


    WHAT DEVICE(S) DO I NEED TO TAKE WITH ME TO MY NEW HOME?

    Please be sure to take your decoder, satellite dish, smartcard, remote control and all other fixtures after dismantling is done by the technician.


    HOW DO I VERIFY MY ASTRO ID?

    Please follow the steps below to verify your Astro ID:

     


    CHECK SMART CARD STATUS FROM STB DIAGNOSTICS - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2  

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to STB Diagnostics and press "OK".

    STEP 4    

    Take a look at the Smart Card Status.


    WHY IS THE CLASSIFICATION SYSTEM SHOWN ON MY ASTRO PVR/B.YOND BOX DIFFERENT COMPARED TO THE ULTRA/ULTI BOX AND ASTRO GO?

    Astro is no longer updating the software in non-Ultra/Ulti Boxes as they have reached their end-of-life cycle. Therefore, non-Ultra/Ulti Boxes will maintain their current classification systems. Nonetheless, you may refer to content.astro.com.my for all the updated age ratings. Please refer to the table below to see the difference in classification systems between our platforms:


    I AM UNABLE TO LOG IN TO THE ASTRO FIBRE APP; WHAT DO I DO NOW?

    Please close and re-launc hthe Astro Fibre app, and you will be able to log in.


    WHAT HAPPENS TO MY TVBANYWHERE+ APP ACCESS AFTER 1ST APRIL 2024?

    Starting 1 April, access to TVBAnywhere+ is no longer available to Astro customers. However, you can continue to enjoy TVB content via On Demand and TVB Jade (CH310) and Astro AOD (CH311). If you would like to subscribe to the TVBAnywhere+ app, you may still do so by purchasing it directly from TVB.


    WILL I BE ABLE TO ACCESS NETFLIX ON MY ULTRA/ULTI BOX?

    You will be able to access Netflix on your Ultra and Ulti Box. However, kindly note that if you have an Ulti Box with a Netflix Premium subscription, you will not be able to watch content in 4K UHD and Netflix Spatial Audio.


    MAY I REQUEST A REFUND OF THE CREDIT BALANCE IN MY ASTRO ACCOUNT?

    You may utilise your credit balance to offset future billing on your Astro account, or contact us here for further enquiries.


    HOW WILL ADVERTISEMENTS ON ASTRO GO CHANGE MY VIEWING EXPERIENCE?

    When playing content from the Video On Demand library, a 15-second or 30-second video advertisement(s) will be shown before the On Demand programme starts. All advertisements will display a countdown to indicate the time remaining on the advertisement(s) and will not be skippable.

    To find out more information on Astro GO advertising, please click here.


    WHAT SELF-SERVICE TRANSACTIONS CAN BE PERFORMED OVER THE PHONE?

    You can access the self-help service 24 hours a day for the following: 

    1. Check account balance.

    2. Refresh your Smartcard if your account is active but TV screen displays "This channel is not included in your subscription" or "We apologise for the service interruption".

    3. Check application status.

    4. Guide on Self Service troubleshooting guide via SMS Link.

    5.  Check trouble ticket appointment announcement.

    6.  Apps Related Self Service login & Activation guide via SMS Link.

    7.  Apps Related FAQ Details via SMS Link.

     


    I WANT TO SUBSCRIBE TO ASTRO FIBRE BUNDLE, IS THERE A DEPOSIT FEE BEFORE INSTALLATION?

    A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.

    No deposit is required for all existing Astro customers and new subscribers (Malaysians).


    HOW DO I DELETE MY ASTRO ID?

    Astro ID and / or account deletion is permanent. Upon deletion, it will be unlinked from your TV subscription account and you will be logged out from all the associated Astro apps and / or services connected including the partner apps that you have logged in using the same Astro ID. If you have any queries regarding Astro ID or would like to request for Astro ID account deletion, click on submit your request here, fill in the required details and our Astro representative will get back to you within 3 business days for security verification purposes.

     


    TIME - TPLINK ROUTER

    You may proceed with the following troubleshooting steps and it shouldn't take you much longer than 15 min

    1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Yellow port at Tplink Router and direct to the computer/laptop).

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to tplinkwifi.net and to access to below login page. Type the Username and  Password, then click "Login".

    The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your  router previously, the password may be different.

    For example, below is the login details of the above router:
     

    Username: admin

    Password: TIMECE24
     

    4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

    5. From the top menu, choose Advanced and click the Wireless tab on the left menu. Then, select Wireless Settings from the sub menu. Below screen will appear for 2.4GHz selection.

    i. Please ensure to tick Enable Wireless Radio function.

    ii. To change the channel, click the  drop-down arrow for Channel, then select your desired channel.

    Choose between 1 to 13 (Suggested  channels : 1,6,11). Then, click "Save" for the changes to take place.

    iii. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few minutes.

    iv. Next, select 5GHz to make changes on the wireless channel for 5GHz.

    v. Click the drop-down arrow for Channel, then select your desired channel from the selection.

    vi. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few minutes.


    WHAT IS THE TIMELINE FOR MY REFUND AMOUNT TO BE REMITTED INTO MY BANK ACCOUNT?

    Refund process required 5 working days by Astro and additional 3 - 7 working days required subject to the respective processing banks.


    CAN I TERMINATE THE ASTRO FIBRE BUNDLE SERVICE?

    Yes, you may terminate the service, however an early cancellation fee will be applied for termination/cancellation within 24 months. Please refer to the Astro Fibre's cancellation details.


    DO I NEED TO CONFIGURE THE WIFI PARAMETERS ONCE MESH NETWORK IS SET UP?

    The WiFi SSID and password of the Mesh unit will be automatically synchronized to the WiFi router. Hence, there is no need to configure the WiFi parameters.

    *WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.


    5. HOW DO I CHECK MY REGISTERED EMAIL ADDRESS OR MOBILE NUMBER BEFORE THIS CHANGE HAPPENS?

    All Astro customers who are actively using their username to log in will be notified via email or SMS two (2) weeks before this change takes place. Please refer to the guide below on how to check for your registered contact details:

    Step 1: Visit https://id.astro.com.my/ and log in using your username.Step 2: Under your Profile, refer to the “Email” or “Mobile Number” fields to view your contact details.


    I AM ENTITLED TO DISNEY+ HOTSTAR WITH MY ASTRO SUBSCRIPTION; CAN I USE A NON-MALAYSIAN MOBILE NUMBER TO REGISTER AND ACTIVATE MY DISNEY+ HOTSTAR ACCESS?

    No, please use a Malaysian mobile number registered with a local network service to register and activate access for Disney+ Hotstar with your Astro subscription. 


    HOW CAN I BENEFIT FROM BAND STEERING FEATURE BEING DISABLED?

    You have the liberty to manage device connection on your own.


    ALLO - TPLINK ROUTER

     
    1. Please standby computer/laptop to access to the internet and connection must be via (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
    3. On the address bar, please go to http://192.168.0.1 or www.tplinkwifi.net and below page will appear.
     


    The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be different


     

    4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
     



    5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.

     

    6. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.


    7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save"  for the changes to take place.


    Please reconnect to the new wireless name with the new password once completed.


    HOW DO I START WATCHING ASTRO GO IMMEDIATELY AFTER MY PAYMENT IS CONFIRMED?

    Your Astro GO email will be delivered to you within an hour upon checkout. Please click the link provided to set up your password and download the Astro GO app on your device by clicking here (Google Play Store) or here (iOS App Store). If you want to stream it directly via your computer or laptop, Astro GO is also available at astrogo.astro.com.my. Log in with your Astro ID and start streaming!


    HOW DO I RETURN MY ASTRO & BROADBAND DEVICES?

    Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.

    If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

     

    Frequently Asked Questions

    1)     I missed the pickup appointment; what do I do now?

    You can reschedule the pick-up appointment by calling our agent directly.

     

    2)     Can I reschedule my pickup date?

    Yes! You can call our agent back directly to reschedule the pickup date and time.

     

    3)     Do I have to pack my device(s) before handing it over to the Astro agent?

    Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

     

    4)     Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

    No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

     

    5)     I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?

    No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.

     

    Recycle via Registered Collection Centres

    For all recycling-related questions, please click here.

     


    I SUBSCRIBED TO ASTRO FIBRE BEFORE 24 NOVEMBER 2023; CAN I GET THE FREE SPEED UPGRADE?

    If you subscribe to Astro Fibre between 1 October 2023 to 23 November 2023, you may still get the speed boost by calling in to our Customer Contact Centre at 03-9543 3838 and re-contracting with us. Kindly note that your account will restart with a new 24-month contract.

     
     
     


    CAN CUSTOMERS REQUEST TO HAVE BOTH THE PAPER BILL AND E-BILL AT THE SAME TIME?

    No, customers are only allowed to choose ONE billing option (either Paper Bill or E-bill or SMS bill). However, customers who opted for Paper Bill will still be able to check their bills through Astro Self-Service Portal, IVR, Channel 200 and WhatsApp.


    PHONE LINE ISSUE - MAXIS

    Having trouble with  your phone line ?

    You may proceed to contact dedicated service provider directly - 1 800 8211 23


    UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - TIME

    If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

    If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
    you may have to get your hands a little dirty.
     

    1. Try loading the site on a different device.
      • Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
      • If the website doesn't load on another device, the problem is either with the network or the website itself.
    2. Restart your computer.
      • ​​Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
    3. Try loading the site in a different browser.
      • There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
    4. Temporarily disable your antivirus program.
      • Your antivirus software may be interfering with your ability to load certain websites.
      • Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
    5. Reset your modem and router.
      • Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
    6. Check your computer's date and time settings.
      • If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
      • Check your computer or mobile device's clock to make sure that it is  set to the correct time and date.
    7. In the event the problem persists, please provide below details for further escalation:
      • List of websites effected.
      • Run the Speed Test  via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
      • Run the Traceroute Test - Please click here for Traceroute Test guideline.
      • Run the Ping Test -  Please click here for Ping Test guideline.
      • Once you've gathered all the results, kindly send them all through the Feedback Form below.


    Quick Info
    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our  server.


    CAN I REQUEST TO TRANSFER THE CREDIT BALANCE INTO OTHER ASTRO ACCOUNT?

    Yes, you have the option to transfer the credit balance to another active Astro account. It will be considered as payment to that account and is subject to Astro's terms & conditions.


    IF A CUSTOMER TERMINATED ALL THEIR SERVICES WITH ASTRO, WILL THEY STILL RECEIVE THEIR PAPER BILL?

    Upon completion of the termination process, customer will receive one last closing bill stating the total amount due to Astro according to their billing option.

    For customers who had opted to switch their billing option to e-bill or SMS bill, they will receive their final bill accordingly.

    For customers who opted for paper bill, they will receive the final bill via paper bill. (The Paper Bill Charge will be applied).


    SET PARENTAL CONTROL - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2  

    Navigate to Settings.

    STEP 3    

    Navigate to Parental Control and press "OK".

    STEP 4    

    Please enter your PIN (Default PIN is 0000).

    STEP 5    

    Navigate to your preferred category to block and press "OK".


    I DO NOT HAVE AN ASTRO ID. HOW CAN I GET ONE?

    Create your Astro ID anytime by following these simple steps: 

    • Step 1: Fill in your details at astro.com.my/astroID


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