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Sign Up and Install Njoi | Sign Up and Install Njoi.

Astro

Now you can enjoy amazing new Astro TV packs.

Our all-new curated Astro TV packs have been redesigned to bring what you love.

Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 

Nationwide Installation

 

Applying for

Njoi  Astro  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


WHAT SHOULD I HAVE READY BEFORE PERFORMING THE EKYC VERIFICATION

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I AM STILL UNABLE TO ACTIVATE MY PRIME VIDEO SUBSCRIPTION WHAT SHOULD I DO

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ERROR MESSAGE MAX STREAMING DEVICES REACHED

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WHERE DO I VIEW MY PAYMENT HISTORY

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I NO LONGER USE THE MOBILE NUMBER DISPLAYED ON THE SCREEN HOW DO I UPDATE MY MOBILE NUMBER TO RECEIVE THE OTP

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IF I CANCEL MY ASTRO SUBSCRIPTION WITH DISNEY ENTITLEMENT WILL I NO LONGER BE ABLE TO ACCESS DISNEY

  • Consumer
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BLANK SCREEN NO VIDEO BLUE SCREEN NO SIGNAL HD ENABLED BOX

  • Consumer
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WILL I BE NOTIFIED IF MY PAYMENT IS SUCCESSFUL

  • Consumer
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ERROR MESSAGE DEVICE WAS NOT FOUND

  • Consumer
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HOW DO I ENJOY SUN NXT APP ON THE ULTRA OR ULTI BOX

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ERR 601 ERR 1409 PLAYBACK OF LINEAR CHANNELS VOD FROM EXTERNAL DEVICE CASTING MIRROR

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WHERE CAN I GET MORE INFORMATION ABOUT ASTRO REWARDS

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IF A CUSTOMER HAS FEW ACCOUNTS WITH ASTRO CAN THEY CHOOSE TO RECEIVE E BILL OR SMS BILL FOR ONLY ONE ACCOUNT AND THE OTHERS REMAIN IN PAPER BILL

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WHO CAN I CONTACT FOR MORE INFORMATION ON THE NEW RATE SERVICE TAX IMPLEMENTATION

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WHAT HAPPENS AFTER MY ASTRO X3 SUBSCRIPTIONS 12 MONTH CONTRACT PERIOD ENDS

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BROADBAND NO SERVICE ASTRO FIBRE

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CHECK PHYSICAL SMART CARD NUMBER AND SERIAL NUMBER FROM BOX HD ENABLED BOX

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IS SERVICE TAX IMPOSED ON CSR PROJECT ACCOUNTS

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WHAT IS THE DIFFERENCE BETWEEN TRANSFER OF EQUIPMENT OWNERSHIP MERGE OF EQUIPMENT AND SPLIT OF EQUIPMENT

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I AM AN EXISTING IQIYI VIP WILL I GET TO ENJOY ASTRO SPECIAL PRICE

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WHAT IS A ZEE5 PREMIUM SUBSCRIPTION

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HOW LONG DOES PAYMENT VIA CHEQUE TAKE TO BE POSTED

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I AM AN EXISTING PRIME VIDEO MEMBER CAN I ALSO ACCESS THE PRIME VIDEO 2 MONTHS WITHOUT ADDITIONAL COST ON MY ULTRA ULTI BOX

  • Consumer
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WILL MULTIPLE VIEWING ON DIFFERENT DEVICES AT THE SAME TIME AFFECT THE QUALITY OF MY VIDEO

  • Consumer
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WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING ASTRO BROADBAND

  • Consumer
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WHY AM I NO LONGER ABLE TO WATCH VIU FOR FREE ON MY ULTRA ULTI BOX

  • Consumer
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HOW MANY DEVICES CAN I STREAM CONCURRENTLY ON ASTRO GO

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WHAT HAPPENS IF I DO NOT RETURN ASTRO EQUIPMENT

  • Consumer
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UPDATE SATELLITE FREQUENCY ULTRA ULTI BOX

  • Consumer
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HOW DO I RECYCLE OTHER ASTRO EQUIPMENT 1

  • Consumer
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I AM AN EXISTING VIU PREMIUM MEMBER CAN I SUBSCRIBE TO THE APP VIA ASTRO INSTEAD

  • Consumer
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REQUEST E INVOICE

  • Consumer
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WHAT HAPPENS IF I LOSE MY ULTRA BOX ULTI BOX

  • Consumer
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HOW DO I RETURN MY ASTRO BROADBAND DEVICES

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I FORGOT MY NETFLIX USERNAME OR PASSWORD HOW DO I FIND MY USERNAME OR RESET MY PASSWORD

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WILL ASTRO SEND PAYMENT REMINDERS

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CAN I PERFORM EKYC VERIFICATION ON BEHALF OF ANOTHER PERSON E G MY PARENTS OR SPOUSE IN THEIR ABSENCE

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IS THERE ANY PENALTY FEE IF I DECIDE TO CANCEL MY MULTIROOM SMART TV SUBSCRIPTION

  • Consumer
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ERR 006 PLEASE CHECK YOUR ROUTER SETTINGS YOUR IP ADDRESS IS RESTRICTED

  • Consumer
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DOES THE MULTIROOM SMART TV UTILISE ONE 1 OF MY ASTRO GO CONCURRENCY

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WHO MAY I CONTACT IF I ENCOUNTER ANY PROBLEMS WITH THE ZEE5 APP

  • Consumer
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CAN I CHANGE MY DUE DATE OR MAINTAIN MY OLD DUE DATE

  • Consumer
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SLOW BROWSING AT CERTAIN WEBSITE MAXIS

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I AM CURRENTLY USING A SONY TV MODEL THAT DOES NOT SUPPORT 4K UHD CAN I STILL WATCH THESE CHANNELS IN LOWER RESOLUTION

  • Consumer
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WHAT HAPPENS IF I DO NOT RECEIVE ANY SECUREGO NOTIFICATION ALERT TO AUTHORISE TRANSACTIONS OR IF MY PHONE FREEZES

  • Consumer
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IS SERVICE TAX IMPOSED ON CUSTOMERS RESIDING IN LABUAN LANGKAWI AND TIOMAN

  • Consumer
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HOW DO I SWITCH TO E BILL

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WILL I BE ABLE TO ACCESS NETFLIX ON TV FROM MY ASTRO BOX

  • Consumer
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I HAVE DECIDED TO CANCEL MY SUBSCRIPTION WILL MY ADVANCE PAYMENT BE REFUNDED

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HOW TO REFRESH MY SMARTCARD IN MY ASTRO

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