TVBAnywhere+ is the global streaming app from Television Broadcasts Limited (TVB) and is available as an add on for all Astro customers. It offers a vast library of over 40,000 hours of Chinese entertainment, including the latest drama series, variety shows, evergreen classics, and unlimited TVB originals. Customers can enjoy these shows anytime, anywhere.

Key features include:

• Up to two concurrent streams per account
• Watch on the big screen via Astro’s Ultra/Ulti Box, Android TVs, and selected Samsung and LG Smart TVs.
• Subtitles and dubbing in multiple languages: major dramas are available in Traditional Chinese, Simplified Chinese, English, Bahasa Malaysia and Bahasa Indonesia.

Your account may be under suspension. To resolve this issue, proceed to submit report via WhatsApp or

Feedback Form

.

Not to worry, our representative will be contacting you within 24 hours.

For customers who wish to have their physical tax invoices reprinted, there will be a flat fee of RM10.00 levied as part of the process which has been implemented since year 2015.

WeTV is a global video on demand and over-the-top streaming service, providing the best premium entertainment including Chinese, Indonesian, Korean, Thai, Japanese and Malaysian series and movies to fans of Asian entertainment.

After 62 days of non-payment, your broadband account will be terminated, and an Early Termination Fee (ETF) will be applied for the remaining contract. If you would like to continue with the service, you need to clear the outstanding balance and apply a new account.

Yes, you will enjoy an Ulti box when subscribing to Primary/Entertainment/ Movie Pack OR an Ultra box when subscribing to Sports/Sports+/Movies+/Premium 1/Premium 2/Premium 3/Platinum Pack.

You will get FREE installation for both Ultra/Ulti box upon signing up with Astro & Broadband.

Successful payment via JomPAY will be posted real time.

Netflix is available to IPTV customers on the Ultra Box and Ulti Box. Non-Ultra Box customers will not be able to access Netflix on CH741. Please upgrade to the Ultra Box/Ulti Box to access Netflix on the Ultra Box.

If you require assistance with the app:
1. Submit an in-app feedback form via the ZEE5 website: https://www.zee5.com/contactUs/

If you have issues on billing and entitlement, you may contact Astro’s Customer Service by:
1. Submitting a feedback form here: www.astro.com.my/contactus/form; or
2. Reaching to us via WhatsApp by typing “Hi” at 03-95433838 for assistance

If you’re facing issues updating your email address via My Astro, here’s how you can update your email address through your Set Top Box (STB).

Note: This method only works if you are on Ultra or Ulti box that is connected to the internet. If you are on an older box, kindly reach out to us via our Feedback Form.

1. Switch on your box and launch My Astro through the top menu or from the ‘Apps’ section.
2. Once you are in My Astro, press the yellow button on your Astro remote control to visit your ‘Account details’.
   
3. Press the down button to view ‘Personal info’.
   
4. Press the left button and focus on the edit icon for email address, press on "OK" to change your contact details.
   
5. To verify your identity, please enter the last 6 digits of the Astro account holder’s MyKad/Passport.
   
6. Please enter your new email address.
   
7. Please enter the OTP sent to the new email address.
   
8. Once the OTP is verified, your email address will be updated.
   

If you’re still unable to update your email address, kindly reach out to us via our Feedback Form and a representative from our team will get in touch to assist you soon.

By changing from a 12-months commitment period to 24-months, there will not be any cancellation fee applicable. You will start a new contract with 24-months commitment and receive the corresponding discount for that duration.

You can access the self-help service 24 hours a day for the following:

1. Check account balance.

2. Refresh your Smartcard if your account is active but TV screen displays "This channel is not included in your subscription" or "We apologise for the service interruption".

3. Check application status.

4. Guide on Self Service troubleshooting guide via SMS Link.

5. Check trouble ticket appointment announcement.

6. Apps Related Self Service login & Activation guide via SMS Link.

7. Apps Related FAQ Details via SMS Link.

Customers who have lost their Ultra Box or Ulti Box will be charged RM 100 (exclusive of Sales and Service Tax).

We’re sorry to hear that you’ve decided to leave us, and we truly appreciate your time with Astro.

If you wish to proceed with terminating your account, we understand your decision. However, please ensure there is no outstanding balance and that your contract period has ended. You may then contact our Customer Service at 03-9543 3838, from 9:00 AM – 6:00 PM, Monday to Saturday (exl Public Holidays). Our team will assist you with your request.

Kindly follow these simple steps:

1. Press 1 for Account
2. Enter your 10-digit account number
3. Press 5 for Termination

Alternatively, you may submit your request via our Feedback Form.

If the bill has been paid, there will not be any additional service tax charge. However, if the bill has been issued by Astro but has not been paid, then the 8% Service Tax will be reflected in the next bill with adjustments on the new tax rate for services rendered from 1st March onwards.

Example:
Bills issued on 15th February will be charged the 6% SST. Customers will see proration for 8% from 1st – 14th March in the next bill issued on 15th March 2024. If you have fully paid your February bill before 1st March, the Service Tax will remains at 6%. You will be able to see the adjustment reflected in your next bill.

When playing content from the Video On Demand library, a 15-second or 30-second video advertisement(s) will be shown before the On Demand programme starts. All advertisements will display a countdown to indicate the time remaining on the advertisement(s) and will not be skippable.

To find out more information on Astro GO advertising, please click here.

The TVBAnywhere+ app offers over 40,000 hours of Chinese entertainment, including the latest drama series, variety shows, evergreen classics, and unlimited TVB originals that can be enjoyed anytime, anywhere. It also features exclusive dramas, known as TVBAnywhere+ Originals, such as

Ghost Cleansing Ltd

and

OPM

, which are available exclusively on the app. In addition, the app includes selected movie titles for on-demand viewing, providing more flexibility compared to the TVB channels on Astro.

This exercise currently only affects person-to-person SMS with URL links. However, the blocking of SMS sent by businesses via short codes such as 6XXXX, 3XXXX, 2XXXX and 1XXXX will be implemented at a later phase. In response to this government initiative, Astro customers will no longer receive SMS bills effective 1 August 2023. This change will be carried out in phases.

Please switch your preferred Bill Delivery Method using our self-service portals via My Astro Web or My Astro app. Please click here to download the app on your mobile device or login to My Astro Web.

There are no extra charges as it is a value-added service introduced provided for your convenience.

Rescheduling must be done at least 1 hour prior to the original appointment time.

At this point in time, the Disney+ app on Astro Ultra and Ulti Box does not support Dolby audio. We are working to enable this in a future update.

We wish to advise you to make your payment before the following month's bill is generated in order to avoid interruption in your viewing experience. Please note that to reconnect your subscription, there will be a charge of up to RM20 (excl. gov tax) upon reconnection, except for Commercial & Hotel customers.

Find out more about the reconnection fee here.

Yes, watching on the Astro Smart TV app will utilise one (1) of your Astro Go concurrency.

Please ensure that your mobile number is up to date in our database to ensure that payment reminders are sent to the right person.

You can do so via:

1. Astro Self-Service Portal

2. Call our Customer Call Centre (CCC)

**Only account holder can update the mobile number

Kindly note that affected customers will be adequately informed 30 days prior to the implementation via SMS which are sent out in phases (Starting 1 July), with scheduled announcements across WhatsApp, My Astro app, and Astro website.

For any transaction, you will be prompted with a push notification alert to replace SMS OTP. Tap on the push notification to view the secure verification screen, that allows you to "Approve" or "Reject" the transaction within 50 seconds. Rejected transactions will not be processed. If transaction is performed from a different device, the push notification alert will still be sent to your SecureGo registered device for approval.

For other boxes, customers are advised to recycle them at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre nearby.

For all recycling-related questions, please click here.

Yes, you can download selected content on the iQIYI app for offline viewing at a later time. To find the titles you have downloaded, you may go to Profile > My Downloads.

Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre+TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.

You can access your Prime Video Account on up to three (3) devices at a time (including your Ultra/Ulti Box), have up to 6 different profiles. However, you are only able to stream 2 devices concurrently for a single show/movie. To ensure a smoother streaming experience, please sign out from any unused devices.

Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.

Yes, your complimentary access to the Sun NXT Lite app will continue even after upgrading to the Astro One Epic Pack.

You can recover your Netflix subscription  here.

The main features and changes in this update are the revamped look and feel of Astro's user interface on the Astro Ultra/Ulti Boxes and Astro GO, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation; auto-start Interactive Mode on Astro GO; as well as a Picture-in-Picture mode that shrinks your video player so you can keep watching your favourite shows while using other apps.

The details of each feature are:

• New Astro user interface
• Picture-in-picture mode
• Auto-start Interactive Mode on Astro GO

For more info, please read our dedicated FAQ on this here.

Yes, a switching fee of RM 10 will be incurred when you unsubscribe from Sun NXT Premium or downgrade your subscription tier. However, for customers unsubscribing from Sun NXT Premium via Astro's Self-Service Portal, this fee will not apply.

Yes, if you terminate your existing Astro plan before the end of your contract period, an early termination fee will apply. This fee is calculated based on your subscribed package, remaining contract duration, and box type.

However, if you terminate your service after completing your contract period, no early termination fee will be charged.

Starting Thursday, November 14, 10 AM, Netflix will increase the prices for Netflix subscriptions across all plans (Basic, Standard, and Premium) in Malaysia. For Astro subscription packs that are bundled with Netflix, the price change will only take effect on 1 March 2025.

If you subscribe to Netflix through Astro, please note the following changes:

1. New Netflix add-on sign-ups: The new prices will take effect immediately.
2. Existing Netflix add-on customers who subscribed before November 14, 2024: The price change will take effect for billing cycles starting on or after November 21, 2024.
3. Astro subscription packs that are bundled with Netflix: The price change will only take effect on March 1, 2025.

No. If you are a non-Astro subscriber, you will still be able to create an Astro ID, but access and use of Astro's digital services will be limited. If you are an Astro subscriber, please link your Astro ID to your Astro account number to enjoy exclusive access to all of Astro's digital services.

e‑Invoice comes with several key benefits that can enhance your overall billing experience, including:

Greater convenience
Receive your invoice in a secure digital format and access it anytime. No printed bills are sent to your address.

Improved security
Each e‑Invoice comes with a validation link through IRBM’s system, helping ensure authenticity and reducing the risk of lost or tampered documents.

Better support for tax compliance
Digital invoices make it easier to submit the right documentation for tax purposes and ensure your records align with regulatory requirements.

More efficient record keeping
All invoices are stored digitally, making retrieval, tracking and financial reporting simpler.

Environmentally friendlier
Going digital helps reduce paper usage and contributes to sustainable, eco‑friendly practices.

There will be no changes to your Netflix account when you move to a new address.

You have the liberty to manage device connection on your own.

STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Set HDMI Audio.

STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.