Sign Up and Install Njoi | Sign Up and Install Njoi

Frequently Asked Questions

Find your answers here.

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

VIEW STB DIAGNOSTICS - NETWORK DIAGNOSTICS (ULTRA BOX / ULTI BOX)

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to STB Diagnostics and press "OK".

STEP 4

Select Network Diagnostics and press "OK".

STEP 5

Details information of Network Diagnostics screen will be displayed.

NO AUDIO - HD ENABLED BOX

STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Digital Audio Settings.

STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.

WHAT SHOULD I HAVE READY BEFORE PERFORMING THE EKYC VERIFICATION?

Please ensure you:

a. Have your original identification card “MyKad” (Front & Back) with you (Malaysian).

b. Have your original Passport & Visa with you (Non-Malaysian).

c. Are in a brightly lit environment

CHANGE AUTO STANDBY SETTING - HD ENABLED BOX

STEP 1

Press "HOME" button on your remote control.

STEP 2

Navigate to Preferences and press "OK".

STEP 3

Navigate to Auto Standby and press "OK".

STEP 4

Navigate to your preferred selection and press “OK”.

STEP 5

Select Yes, continue and then press "OK" to confirm on the changes.

Otherwise, select No, go back to cancel.

WILL I HAVE TO PAY ADDITIONAL CHARGES FOR THIS ASTRO FIBRE SPEED UPGRADE?

No, eligible customers will not be charged for this speed upgrade. Your speed plan will be upgraded automatically for 24 months, depending on your subscription. After the FREE speed upgrade period, your Astro Fibre plan will return to its regular speed.

I HAVE MULTIPLE SET-TOP BOX, DOES THE ADDITIONAL PACKAGE APPLY TO ALL SET-TOP BOX?

Yes, the subscription will be reflected on all your set-top box provided they are registered under our Multiroom service.

WHAT HAPPENS DURING THE EKYC VERIFICATION PROCESS? WHAT DO I NEED TO DO?

Once you have received the eKYC link via SMS/email/astro.com.my, you can proceed to follow the instructions on the screen. You can check out the step-by-step image below for more info.

For MyKad/MyPR/MyTentera :

For Passport :

ADD CHANNEL TO FAVOURITE LIST - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Guide.

STEP 3

Select the channel you would like to add to favourite list and press "OK".

‍

STEP 4

Select "Add to Favourites" and press "OK".

STEP 5

You are successfully added the channel to favourite list when this screen appears.

STEP 6

Your selected channel will have a heart tagging after added as favourite.

WHY IS ASTRO CEASING THE PPV DAILY PASSES ON CH200?

Astro continuously reviews its content proposition to offer the best choices and a variety of compelling content for our customers for the best viewing experience. As such, we will cease the sale of PPV passes on CH200 from 8 October onwards.

Customers can continue to enjoy their favourite content by subscribing to the relevant packs and stay tuned for more exciting offers to be announced soon.

WILL THIS CHANGE IN DUE DATE IMPACT MY MONTHLY SUBSCRIPTION?

No, this change in due date will not impact your monthly bill subscription.

I HAVE TERMINATED THE MESH WIFI SUBSCRIPTION BUT I'VE FAILED TO RETURN THE DEVICE. IS THERE A PENALTY FEE APPLIES?

Yes, penalty fee of RM200/Mesh WiFi will be imposed if customer fails to return the device(s). The courier company would make two attempts to retrieve the Mesh WiFi unit within a period of 30 days, failing which the penalty would be imposed.

REMOVE CHANNEL FROM FAVOURITE LIST - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the ... button and the Channel Guide page will be displayed on your screen.

STEP 2

Select the channel you would like to remove as favourite and press "OK".

STEP 3

Select "Remove from Favourite" and press "OK".

STEP 4

You are successfully removed the channel from favourite list when this screen appears.

MY ACCOUNT IS SUSPENDED/DISCONNECTED. WOULD I HAVE TO TAKE UP THE NEW PACKS WHEN I RECONNECT?

If your account is suspended or disconnected, you will retain the existing subscription when you reconnect. However, if you plan to make any changes after the reconnection, you can only select from the new packs.

HOW DO I RETURN MY PLUG & PLAY BOX?

Want to return your Ultra or Ulti Plug & Play Box? It's simple and free!

Here's what you can do with your unused Ultra/Ulti Plug & Play Box:

1. Return your device to us via Arranged Pick-up:

Step 1: Please call Astro's Contact Centre at 03-9543 3838 to schedule an arranged pick-up by one of our courier partners.

Step 2: Just sit back and relax! A courier agent will come to your doorstep to retrieve the devices.

WHAT ARE THE DIFFERENCES BETWEEN BROADBAND DEAL AND BROADBAND NON-DEAL BUNDLE?

Broadband Deal bundle are recommended packages offered to customers with higher rebate as compared to Broadband Non-Deal bundle.

WHAT IS THE PROCEDURE FOR MERGING / SPLITTING MY ACCOUNT?

Please follow the steps below:

Step1: Fill in Merge/Split Equipment Form (Part A & Part B)

Step2: A full payment to be made on any outstanding balance for all related accounts (if any).

Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).

Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).

Note:

1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

WHAT WILL BE INCLUDED IN MY ASTRO BILL?

Your bill statement will include details of your monthly subscription charges; e.g. charges for your chosen Astro packages and Broadband service. It will also show the time period of which your first bill will cover, as well as indicate how much the total charges are and when the payment due date is.

I DO NOT HAVE AN ASTRO ID. HOW CAN I GET ONE?

Create your Astro ID anytime by following these simple steps:

Step 1: Fill in your details at astro.com.my/astroID

NEW INSTALLATION SETTING - HD ENABLED BOX

STEP 1

Choose your language preferences for both Menu Language and Info Language. Then, press "OK".

STEP 2

Select you box operating mode and press "OK".

STEP 3

Select the resolution supports by your TV and press "OK".

STEP 4

Press "OK" to proceed to the next screen.

STEP 5

Please select the LNB type and press "OK".

STEP 6

Select this as the Entry Point and press "OK" to confirm your selection.

STEP 7

Signal reading results for Tuner 1 and Tuner 2 screen will be displayed. Then, press "OK" to proceed to next screen.

STEP 8

Select Yes, continue and press "OK" to connect to Wi-Fi network.

STEP 9

Please wait while the box scanning for the available Wi-Fi network.

STEP 10

Select your Wi-Fi network and navigate to "Connect".

STEP 11

Please enter the password to connect to your network and press "OK".

STEP 12

You are successfully connected when this screen appears.

HOW DO I CANCEL MY SUBSCRIPTION FOR MULTIROOM (SMART TV)?

To cancel your Multiroom (Smart TV) subscription, please call us at 03-9543 3838.

WHY HAVE I NOT BEEN INFORMED ON THIS PPV CH200 CESSATION?

Information of the PPV CH200 cessation has been announced on CH200 from 1 - 7 October prior to the PPV cessation. Once again, we regret any inconvenience caused.

I AM AN EXISTING ASTRO & BROADBAND CUSTOMER (MAXIS/ALLO); CAN I SIGN UP FOR ASTRO FIBRE BUNDLE OFFERINGS?

Yes, existing Astro & Broadband customers within contract or out of contract can subscribe to Astro Fibre Bundle. The 24-month contract will be renewed.

However, your contract with Maxis/Allo needs to be terminated before signing up to this offer. An early cancellation fee applies if you are still within contract.

‍*Subject to Terms &Conditions of your contract

WHAT ARE THE ASTRO FIBRE BUNDLE OFFERINGS AVAILABLE?

There are various offers currently available for both existing and new customers:

Existing Astro TV Customers

You may choose from a selection of Astro Fibre speeds from 50Mbps to 800Mbps to accompany your Astro TV Packs from as low as RM60/month for 50Mbps or RM90/month for 100Mbps. That is more than RM900 of savings in total across all speed plans from 50Mbps to 800Mbps. On top of this offer, you will also get to enjoy a complimentary speed upgrade for 24 months if you subscribe within 24 November 2023 to 31 May 2024. This is part of Astro’s initiative to give better value to support loyal customers, and the full details of this offer are as follows:

Sign Up Speed	Upgraded Speed	Upgrade Duration	Original Price	Promotion Price	Rebates
50Mbps	100Mbps	24 months	RM99/month	RM60/month	RM39/month
100Mbps	500Mbps	24 months	RM129/month	RM90/month
500Mbps	800Mbps	24 months	RM189/month	RM150/month
800Mbps	N/A	N/A	RM249/month	RM210/month

*Offers applicable to non-Primary Pack bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 January 2024.

For New Astro Customers

Save more than RM600 by choosing the Sports or Movies Pack plus any speed starting at only RM164.99/month. Alternatively, new customers can also opt for the Primary Pack + Astro Fibre 50Mbps package for RM139.99/month as a perfect introductory package to Astro. On top of this offer, you will also get to enjoy a complimentary speed upgrade for 24 months.

Sign Up Speed	Upgraded Speed	Upgrade Duration	Original Price	Promotion Price	Rebates
50Mbps	100Mbps	24 months	RM99/month	From RM70/month	Up to RM39/month
100Mbps	500Mbps	24 months	RM129/month	From RM100/month
500Mbps	800Mbps	24 months	RM189/month	From RM160/month
800Mbps	N/A	NA	RM249/month	From RM220/month

*Promotion price is applicable for Astro Fibre bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 May 2024.

HOW LONG WILL IT BE BEFORE I AM ABLE TO ENJOY MY NEW SERVICE UPGRADE(S)?

You will be contacted by an Astro representative within two working days to advise you on the next course of action.

I'LL BE MOVING TO A NEW HOME AFTER ACTIVATING THE PLUG & PLAY BOX, DO I NEED TO PAY THE ACTIVATION FEE AGAIN?

No additional fees will be charged upon your relocation. However, you are required to notify Astro of your move. Please refer to Astro's General T&Cs for more information.

WHAT IS MESH WIFI NETWORK?

Mesh WiFi network refers to a unified wireless network that is formed by utilizing inter-connected WiFi nodes (Mesh devices) placed throughout the house.

I HAVE A DISNEY+ HOTSTAR (3 MONTHS PACK) SUBSCRIPTION. I RECEIVED NOTIFICATION THAT MY SUBSCRIPTION TO DISNEY+ HOTSTAR WILL BE RENEWED, HOWEVER I DO NOT WANT THE AUTO-RENEWAL. HOW DO I OPT-OUT?

You will be notified 30 days before the expiry on the renewal of subscription and can opt-out from auto renewal at least (2) days before the auto-renewal date.

If you want to opt-out of your auto-renewal for Disney+ Hotstar, please contact our Customer Contact Centre at 03 9543 3838 and speak to one of our customer service executives to change your package according to what suits you best at least two (2) days before the next auto-renewal date. Alternatively, please WhatsApp us at 03 9543 3838 and type DH Help for further assistance.

DO I NEED TO CONFIGURE THE WIFI PARAMETERS ONCE MESH NETWORK IS SET UP?

The WiFi SSID and password of the Mesh unit will be automatically synchronized to the WiFi router. Hence, there is no need to configure the WiFi parameters.

*WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.

I AM ENTITLED TO DISNEY+ HOTSTAR WITH MY CURRENT SUBSCRIPTION. HOWEVER, I ALSO HAVE EXISTING OFFERS WITH ASTRO; WILL THESE OFFERS BE IMPACTED?

Your existing offers with us will not be affected and will continue until the agreed upon date.

UPON DOWNLOADING THE APP, WHAT DO I DO NEXT?

Step 1: Launch the app on your Smart TV.

Step 2: You will be able to see a welcome screen with a QR code and URL.

Step 3: Scan the QR code or go to astro.com.my/tvapp on your mobile and enter your unique code (e.g. FSJV-SMBS) displayed on the TV screen

Step 4: At the login page, you will need to log in with your Astro ID (registered email or mobile number) and password.

(If you do not have an Astro ID, click on "Create now"

to sign up and link to your Astro account – check the following on the steps)

Step 5: Once you have successfully logged in on your mobile, the Astro app will launch on your Smart TV screen. You can continue to browse and watch your favourite shows on the Smart TV.

I'VE DECIDED TO SUBSCRIBE TO A TV PACK + ASTRO FIBRE; DO I STILL HAVE TO MAKE THE ADVANCE PAYMENT?

Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre+TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.

BOX BLANK SCREEN - ULTRA / ULTI BOX

STEP 1

Check on your TV input to ensure correct input selected.

If issue remains, switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Unplug the HDMI cable from your box and plug it back in securely.

STEP 3

Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 4

Turn on your box. You should no longer be experiencing this problem.

If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.

CHANGE STANDBY MODE - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Standby Mode and press "OK".

STEP 4

Navigate to your preferred selection and press "OK".

STEP 5

Navigate to Save and press "OK" to confirm your selection.

WHY AM I SEEING AN EXPIRY DATE ON MY DISNEY+ HOTSTAR APP?

The expiry date is when your current Disney+ Hotstar entitlement ends, except if your Astro subscription is out of contract, in which case this expiry date may not apply to you. For details on your subscription expiry date, please call our Customer Contact Centre or WhatsApp us "DH Help

I HAVE MORE THAN ONE CARD REGISTERED FOR ONE TIME PAYMENT. WHICH WILL BE CHARGED?

If you have more than one card registered for OTP payments, you will be asked to select the specific card to be used for that specific transaction.

RESTORE FACTORY SETTINGS - ULTRA BOX / ULTI BOX

STEP 1
On your remote, press the Home button and the menu will be displayed on top of your screen.

STEP 2
Navigate to Settings.

STEP 3
Navigate to Restore and press "OK".

STEP 4
Navigate to Restore Factory Settings and press "OK".

STEP 5
Enter your PIN to access this setting. (Default PIN is 0000).

STEP 6
Navigate to Restore and press "OK" to confirm your selection.
Otherwise, navigate to Cancel, go back to remain the settings.

STEP 7
Please wait while the box restoring defaults and will reboot once complete.

STEP 8
Your box will automatically restart and display this screen.
Click here to follow New Installation Settings guide for Satellite

Click here to follow New Installation Settings guide for Plug and Play

WILL ALL THESE STREAMING APPS BE AVAILABLE TO ME AFTER THEY ARE OFFICIALLY LAUNCHED?

Streaming app entitlement is dependent onthe TV Pack you are subscribed to, with some streaming apps available on Astroas an add-to-bill service. Please visit product.astro.com.my/apps to seeif you are entitled to your favourite streaming app once it is launched!

UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - ALLO

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

Try loading the site on a different device.
Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
If the website doesn't load on another device, the problem is either with the network
Restart your computer.
Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
Try loading the site in a different browser.
There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
Temporarily disable your antivirus program.
Your antivirus software may be interfering with your ability to load certain websites.
Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
Reset your modem and router.
Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
Check your computer's date and time settings.
If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
Check your computer or mobile device's clock to make sure that it is set to the correct time and date.

In the event the problem persists, please provide below details for further escalation:
i. List of websites effected.
ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
iv. Run the Ping Test - Please click here for Ping Test guideline.

Once you've gathered all the results, kindly send them all through the Feedback Form below.

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.

TIME - ZTE ROUTER

You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.
Please standby computer/ laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port at ZTE Router and direct to computer/ laptop].
You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
On the address bar, please go to http://192.168.0.1 and below page will appear.

4. Type the Username and Password as below. Then click Login. (These are the defaults, if you have done previous configuration on your router the password may be different)

Username: admin
Password: admin (or time123)

5. The router's web-based setup page should now appear. Please follow below steps for the configuration.

i. On the setup page, click the Network tab then click on the WLAN then choose Basic sub-tab.

ii. Please ensure Wireless RF Mode is Enabled.

iii. Click the drop-down arrow for Channel, then select your desired channel.

Choose between 1 until 11 (Suggested 1,6,11).

iv. Click Submit. Router will auto reboot and connection re-establish after few minutes.

ROUTER NO POWER - ASTRO FIBRE

1. Please ensure your modem and router power plugs are securely connected to the power socket.
2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.

3. If issue persists, submit your Feedback Form for further assistance.

I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE; CAN I SWITCH AND SIGN UP FOR ASTRO FIBRE?

Yes, you can switch to Astro Fibre and all the devices provisioned will be maintained (Fibre modem & WiFi router) with the new Astro Fibre subscription. However, your Astro TV package will be removed/terminated.
An early cancellation fee will be applied if you are still within the 24-month contract. Please refer to the Astro Fibre's cancellation details.

WHAT ARE THE ITEMS THAT I NEED TO RETURN TO ASTRO?

For customers with the Ultra or Ulti Box, you are required to return only the Astro box along with the Smart/SIM Card. There is no requirement to return the remote control, power cables or satellite dish/outdoor unit (ODU).
For customers on other Boxes, you are required to discard them (and their accompanying devices such as the Smart/SIM Card) only at registered collection centers for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection center near you.

I AM CURRENTLY SUBSCRIBED TO THE PREVIOUS ASTRO PACKS (FAMILY PACK, STARTER PACK, VALUE PACK, SUPER PACK LITE, SUPER PACK OR SUPER PACK PLUS). HOW CAN I SUBSCRIBE TO MULTIROOM (SMART TV)?

Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp "SWITCH" to 03-9543 3838 and an agent will assist you.
Find out more of our new packs at https://product.astro.com.my/tv

9. I DID NOT UPDATE/CHECK MY EMAIL ADDRESS AND MOBILE NUMBER BEFORE 12 DECEMBER 2023; WHAT DO I DO NOW?

Firstly, you would have to retrieve your email address/mobile number. Please follow the steps in Q7 in order to do so. Then, follow the steps in Q5 and Q6 to check or update your contact details. Please use your updated email address or mobile number as your Astro ID to log in moving forward.

Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new Astro ID.

ROUTER NO POWER - TIME

1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.

CAN I BE DOWNGRADED TO A LOWER TIER?

No. However, if you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.

LNB SETUP - ULTRA BOX / ULTI BOX

STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Satellite Settings and press “OK”.
STEP 4
Navigate to LNB Setup and press “OK”.
STEP 5
Tuner Settings screen will be displayed accordingly.
STEP 6
Select LNB Type connected to your box.
Ultra Box available selection
Ulti Box available selection
STEP 7
Navigate to Next and press "OK" to confirm your selection.
STEP 8
Select this as the Entry Point and press "OK" to confirm your selection.
STEP 9
Navigate to Next and press "OK" to confirm your selection.
STEP 10
Signal reading results for Tuner 1 screen will be displayed accordingly.
Press right to navigate to Tuner 2.
STEP 11
Signal reading results screen for Tuner 2 will be displayed.
Then navigate to Finish and press "OK" to complete the setup.
Type image caption here (optional)

SPLIT WIFI TO 2.4GHZ AND 5GHZ

1. Unifi netis brand
The following shows an Interface based on Unifi router
Launch Web Browser and enter the default's gateway's IP address (192.168.1.1) in the address bar.
Enter Username and Password.
Username = tmadmin
Password = Adm@xxxx (xxxx refers to last four digits of MAC address)
Choose WLAN -> wlan0 (2.4GHz) Basic Setting. Note down on SSID.
Choose WLAN -> wlan1 (5GHz). Compare SSID with previous SSID.
If SSID for wlan0 (2.4GHz) and wlan1 (5GHz) are the same. Change wlan1 (5GHz) SSID by adding number 5(i.e. ifuni_5G) to differentiate from 2.4 GHz. Click Apply Changes.
Note: Connection to Wi-Fi may be temporarily loss while the changes is updated.

DOES THE MULTIROOM (SMART TV) UTILISE ONE (1) OF MY ASTRO GO CONCURRENCY?

Yes, the Multiroom (Smart TV) will utilise one (1) of your Astro GO concurrency.
Customers subscribing to Multiroom (Smart TV) can enjoy access up to 4 concurrency (watch 4 screens at the same time) which is shared across one Smart TV device and 3 mobile/laptop/tablet device(s) as Astro GO+ is complimentary with a Multiroom (Smart TV) subscription.

WHAT ARE THE OTHER BILL DELIVERY METHODS AVAILABLE THAT I CAN SWITCH TO?

You may switch to E-mail Billing or Paper bills to be notified of your bill and make payment. Kindly note that if you select to have Paper Bills, you will be charged a RM10 fee per bill.

Step-1	Step-2	Step-3
Choose a plan & sign-up online.	Sit back & wait for installation.	Enjoy your new Astro / Broadband!

Sign Up and Install Njoi | Sign Up and Install Njoi.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Frequently Asked Questions

Want to return your Ultra or Ulti Plug & Play Box? It's simple and free!

Here's what you can do with your unused Ultra/Ulti Plug & Play Box:

If we are good, tell your friends.
If we are not, tell us.

Sign Up and Install Njoi | Sign Up and Install Njoi.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Nationwide Installation

Frequently Asked Questions

Want to return your Ultra or Ulti Plug & Play Box? It's simple and free!

Here's what you can do with your unused Ultra/Ulti Plug & Play Box:

If we are good, tell your friends.If we are not, tell us.

If we are good, tell your friends.
If we are not, tell us.