We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3    

Navigate to HDMI Audio and press "OK".

STEP 4  

Navigate to your preferred selection and press “OK”.

For Platinum Pack and Multiroom Smart TV customers, Astro GO+ will be automatically added to your subscription.

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Preferences and press "OK".

STEP 3  

Navigate to Language and press "OK".

STEP 4    

Choose your language preferences and press "OK".

STEP 5  

Select Yes, continue and press "OK" to confirm on the changes.    

Otherwise, select No, go back to cancel.

Customers with a Movies subscription via Movies, Premium 1, Premium 3 or Platinum Packs will be able to access Disney+ Hotstar on the Ultra Box and Ulti Box. Alternatively, customers can add on the 3-months Disney+ Hotstar pass for only RM54.90. Subscribe to Disney+ Hotstar via astro.com.my/Disney.

The Ultra Box is Astro's latest generation of 4K UHD enabled box with Cloud recording feature, redesigned new interface, and UHD resolution. Just connect the all-new Ultra Box to the internet and take control of your entertainment and explore over 110,000 videos that are waiting to be streamed, anytime. With the ability to record as many shows as you want simultaneously.

The new interface on Astro Ultra Box offers an enhanced viewing experience with a brand-new look and feel with features such as:

·        New Home Screen - Everything you see is yours

·        Discover VOD - Discover 110k videos, stream anytime, anywhere including in 4K UHD

·        Search - Search faster and easier

·        Play from Start - You missed the start? Just restart

·        Stop Here, Continue There - Stop on one screen and continue on another device

·        Multi-Screen - Stream seamlessly across any device

·        Cloud Recording - Record all the programmes you want at the same time

.       **Continuous viewing - Enable to continue watching your favorite shows during raining
 

Note: ** Except 4K UHD, Astro First and all radio channels

Astro continuously reviews its product propositions to ensure we can provide the best customer experience for all our subscribers. We have discontinued the 50% multiroom in order to allow our Astro subscribers with a subscription fee of RM100 or more to only pay a standard RM49.99 (with box setup)  to enjoy the Multiroom experience on an Ultra or Ulti Box.

We apologise for any inconvenience.

STEP 1

While watching  linear channel, press “OK” to  launch player banner.

STEP 2

Press “OK” again to Pause. You will see an Icon on the left of TV screen.

STEP 3

Press “OK” again to resume the program.

STEP 4

Navigate to Back To Live TV and press "OK" to go back to the live view.

You will be contacted by Astro via SMS/call at the end of your 24 months speed upgrade period. Customers who choose to remain the upgraded speed after 24 months will be charged as per the monthly subscription fee of the upgraded speed plan from the next month onwards and customers who choose to downgrade to their initial subscribed speed plan will not be charged any additional fees.
 
Situation 1:
Customer is subscribed to the 50Mbps Astro Fibre plan and is entitled to receive a free 100Mbps speed upgrade for 24 months. If the customer chooses to downgrade back to 50Mbps at the end of the 24-month period, no additional charges will apply.
 
Situation 2:
Customer is subscribed to the 100Mbps Astro Fibre plan and is entitled to receive a free 500Mbps speed upgrade for 24 months at RM129/month. If the customer chooses to remain with the upgraded speed of 500Mbps at the end of the 24-month period, they will be charged RM189/month* from the 25th month onwards.
 
*This price might differ depending on the offer or promotion
 

Astro is no longer updating the software in non-Ultra/Ulti Boxes as they have reached their end-of-life cycle. Therefore, non-Ultra/Ulti Boxes will maintain their current classification systems. Nonetheless, you may refer to content.astro.com.my for all the updated age ratings. Please refer to the table below to see the difference in classification systems between our platforms:

If Astro does not receive your payment by the stated due date, your service may be disrupted as our system will automatically suspend your account. If you then wish to reconnect your subscription account, a charge of up to RM42.40 (inclusive of SST) will be imposed upon reconnection.

Find out more about the reconnection fee here.

Unfortunately, you can't. My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers manage their Astro accounts. Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.

When you have reached the duration (years) needed for the upgrade, we will upgrade you into your new tier and your shiny new rewards will appear in the My Astro app. You are still eligible for all the rewards from previous tiers too.

Create your Astro ID anytime by following these simple steps: 

• Step 1: Fill in your details at astro.com.my/astroID
  
  

No, you can remain in your current pack, however starting 9 November 2021, you would need to subscribe to the new packages to make any changes to your subscription. We strongly encourage customers to switch to the new packs to enjoy the best content experience from Astro.

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2  

Navigate to Settings.

STEP 3    

Navigate to Parental Control and press "OK".

STEP 4    

Please enter your PIN (Default PIN is 0000).

STEP 5    

Navigate to your preferred category to block and press "OK".

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
 

1. Try loading the site on a different device.
   • Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
   • If the website doesn't load on another device, the problem is either with the network
2. Restart your computer.
   • Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
3. Try loading the site in a different browser.
   • There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
4. Temporarily disable your antivirus program.
   • Your antivirus software may be interfering with your ability to load certain websites.
   • Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
5. Reset  your modem and router.
   • Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
6. Check your computer's date and time settings.
   • If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
   • Check your computer or mobile device's clock to make sure that it is set to the correct time and date.

i. List of websites effected.
ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  
iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
iv. Run the Ping Test -  Please click here for Ping Test guideline.

Once you've gathered all the results, kindly send them all through the Feedback Form below.

Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.    
A Traceroute Test traces the route of packets to destination host from our  server.

Of course not! It is a value added service introduced for your convenience. You will only be billed for any package take ups or service upgrades, which will be reflected in your next Astro invoice.

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.

Non-standard Broadband installation covers the scenario where additional cables and drilling is required to complete your Astro & Broadband installation or by installing the cable in the walls/ceilings. There are additional fees applied for the additional requirements as follows:

Broadband Deal bundle are recommended packages offered to customers with higher rebate as compared to Broadband Non-Deal bundle.

For Astro Fibre subscription, should you choose to discontinue/terminate the Astro Fibre service before the expiry of the contract (24 months), you will be subjected to an early cancellation fee of RM100 x Remaining months of the contract period for your Broadband services.

All Astro Fibre devices provisioned (Fibre modem, WiFi router and Mesh) will need to be returned upon termination. Our team will schedule the collection of equipment after your Broadband services have been terminated.

If equipment is damaged, lost or cannot be retrieved, penalty fees will be applied (excluding Service Tax) accordingly.

RM500 for Fibre modem (Broadband Termination Unit)

RM200 for WiFi router (Residential Gateway)

RM200/unit for Mesh WiFi

You may reach out to Astro's customer service at 03-95433838 if you think there's an error regarding your redemption or rewards.

For any NJOI-related information, please visit the NJOI Help & Support page at https://purchase.njoi.com.my/en-support

No. However, if you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

‍

STEP 2

Navigate to Settings.

STEP 3

Navigate to Menu Language and press "OK".

STEP 4

Navigate to your preferred language selection and press “OK”.

For Platinum Pack and Multiroom Smart TV customers, Astro GO+ is included in your subscription at no extra charge. For customers on other packages, you will be able to add-on Astro GO+ to your subscription for RM 5.99/month.

Upon submitting your application, you will receive the eKYC link via SMS/email/astro.com.my to complete the eKYC verification within 3 days.

The change in due date to 25 days after your billing date is to ensure that your transactions will be processed in a timely manner and subsequently ensure you will enjoy uninterrupted viewing. Please be assured that this change will not affect your monthly bill amount. Kindly check your latest monthly bill statement for more details about this revision.

Multiroom (Smart TV) is a secondary subscription that allows you to enjoy your favourite Astro shows instantly in different rooms at the same time on your Smart TV. Subscribe to Multiroom (Smart TV) at RM29.99 per month (excl. any govt. tax), and simply download the Astro app on your second TV-screen and connect to your home Wi-Fi to stream.

Please make sure that:

• You are inserting the correct account holder's information while linking, ie: I/C number, passport number, Astro account number or Smart card number.
• You are linking to an Astro account (NJOI customers will not be able to log into Astro GO).
• Your Astro account is not currently linked to any other Astro ID. If your Astro account is currently linked to another Astro ID, you will see a red notice.

To find out which Astro ID is currently linked to your account, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps

Please ensure that your mobile number is up to date in our database to ensure that payment reminders are sent to the right person.

You can do so via:

1.    Astro Self-Service Portal

2.    Call our Customer Call Centre (CCC)

**Only account holder can update the mobile number

Customers subscribing to the following Astro packs will get to automatically enjoy Disney+ Hotstar as part of their newer, bigger and better packs

• Movies Pack
• Movies Plus Pack
• Premium 1
• Premium 3
• Platinum Pack

Customers with any of the above subscriptions with an Ultra or Ulti Box will also be able to enjoy Disney+ Hotstar on their big screen TV via their Astro Box, in addition to disneyplushotstar.my  and the mobile app. Please click here on how to access Disney+ Hotstar on the Ultra/Ulti Box.

 

Astro customers who are not on the above Packs may upgrade to the Movies, Movies Plus, Premium 1, Premium 3 or Platinum Pack to receive access to Disney+ Hotstar at no additional cost. Alternatively, customers may visit www.astro.com.my/disney to subscribe to Disney+ Hotstar Premium through a 3-month plan via Astro at RM54.90 (NP: RM79.90 quarterly, Astro customer may see up to 30% savings in their Disney+ Hotstar Premium subscription)

 

For more information, please visit www.astro.com.my/disney. If you need further help, please WhatsApp “DH Help” to Astro or call them at 03-9543 3838 for assistance.

We noticed that you've recently requested for a change in your Astro account. 

As this change will affect your overall monthly subscription, the expiry date for your Disney+ Hotstar (3-months Pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing. 

You will require HD-PVR service in order to subscribe for a PVR. This service is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions.

Yes, you can sign up for auto-debit after your account has been activated via My Astro.
 
Alternatively, you may also call our Customer Contact Centre at 03-9543 3838 for assistance or to enquire about any current Auto Debit promotions.

i.Initiate the app on your new Smart TV device, key in the unique code on the TV to your mobile

ii.You will see the list of devices on your mobile and choose the old device to be removed

iii.Your new Smart TV device will be added

Yes, until 31 August 2022, customers can subscribe to the Movies Pack for only *RM59.99/month or the Platinum Pack for only *RM99.99/month for 6 months as well as the Premium 1 or Premium 3 Pack for only *RM99.99/month for 6 months until 30 October 2022 and be entitled to access Disney+ Hotstar as part of their Astro subscription. To find out more about our latest promotions, please visit promotions.astro.com.my. 

We would need you to  run few tests in order for us to understand your issue and to assist you in fixing the problem.

You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.

1. Please run each of the tests according to your your Laptop/ PC Software.

2. Compile the pictures/ screenshots of your test results in one file (i.e Microsof Word document, PDF file) and  attach them in the Support Ticket below in order for us to assist you further:

• List of websites effected.
• Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
• Run the Traceroute Test - Please click here for Traceroute Test guideline.
• Run the Ping Test -  Please click here for Ping Test guideline.

3. Once you've gathered all the results, kindly send them all through the Feedback Form below,

Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.

STEP 1
Switch off the power of your box and make sure that the adapter’s power light is off.


STEP 2
Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.


STEP 3
Switch on the power for your box and make  sure that the adapter’s power light is on.
Please wait for 5 minutes.


STEP 4
Turn on your box. Do select the correct TV input.
You should no longer be experiencing this problem. 
​

Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.

There are no switching fees apply when existing Astro customer move to new packs.

Netflix is available to IPTV customers on the Ultra Box and Ulti Box. Non-Ultra Box customers will not be able to access Netflix on CH741. Please upgrade to the Ultra Box/Ulti Box to access Netflix on the Ultra Box.

Yes, customers may need to provide additional documents such as bank-in slips or payment receipts. Any incomplete document, customer will be notified by Astro after validation is made.

Payment via cheque will take 3 - 5 working days to be posted. If you require faster payment posting, we recommend you to pay online via Astro Quick Pay.

Mesh WiFi devices are available as an add-on subscription from RM10/month across all Astro Fibre speeds. You may subscribe to a maximum of 5 units of Mesh WiFi per Astro Fibre subscription. 

You can contact Astro's Contact Centre (03 - 9543 1543) to subscribe to the Mesh WiFi.

Ultra Box with Contract:

Astro customers are entitled to a two (2) years manufacturer warranty and Installation warranty. During this period, after-sales service is free of charge. However, when your warranty period is over, all after-sales service is subject to a minimal service charge starting from RM65 inclusive of 8% Service Tax.

Other Decoders/Ultra Box Without contract:

Astro customers are entitled to a one (1) year manufacturer warranty and (6) months Installation warranty. During this period, after-sales service is free of charge. However, when your Installation warranty period is over, all after-sales service is subject to a minimal service charge starting fromRM65 inclusive of 8% service tax.

Step 1:  Launch the app on your Smart TV.

Step 2: You will be able to see a welcome screen with a QR code and URL.

Step 3: Scan the QR code or go to astro.com.my/tvapp on your mobile and enter your unique code (e.g. FSJV-SMBS) displayed on the TV screen

Step 4: At the login page, you will need to log in with your Astro ID (registered email or mobile number) and password.

(If you do not have an Astro ID, click on "Create now" 

to sign up and link to your Astro account – check the following on the steps) 

Step 5: Once you have successfully logged in on your mobile, the Astro app will launch on your Smart TV screen. You can continue to browse and watch your favourite shows on the Smart TV.

Unfortunately, you cannot link your direct Disney+ Hotstar subscription to your Astro account. Please ensure that the mobile number used for your direct subscription to Disney+ Hotstar is different from the mobile number used to activate Disney+ Hotstar entitlement via your Astro subscription. If you do not have an alternative mobile number to nominate, kindly contact Disney+ Hotstar's customer service directly at disneyplus.my@hotstar.com for details on how to cancel your direct subscription. 

For customers with the Ultra or Ulti Box, you are required to return only the Astro box along with the Smart/SIM Card. There  is no requirement to return the remote control, power cables or satellite  dish/outdoor unit (ODU).

For customers on other Boxes, you are required to discard them (and their accompanying devices such as the Smart/SIM Card) only at registered collection centers for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection center near you.

Wider WiFi coverage:

-All areas across the house will enjoy optimal coverage with multiple Mesh WiFi units located in areas with sub-optimal coverage to form a larger WiFi network.

Stable connection;

-Consistent coverage of optimal WiFi signal will ensure a stable connection as the Mesh unit will automatically connect your devices to the strongest WiFi signal around your house.