Sign Up and Install Njoi | Sign Up and Install Njoi.
FREE lifetime entertainment.
The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!
So Easy to you in 3 steps
Step-1
Step-2
Step-3
Choose a plan & sign-up online.
Sit back & wait for installation.
Enjoy your new Astro / Broadband!
A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.
Pictures for illustration only.
Enjoy free access to 15+ TV channels & 10+ radio channels.
* Subject to Astro terms & conditions.
❯❮
njoi
New Decoder
RM325.00
New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.
Including installation.
njoi
New Decoder & Satellite Dish
RM415.00
New decoder complete with satellite dish & cabling.
Including installation.
Channel List
Filter Packages
Nationwide Installation
Applying for
NjoiAstroUniFiMaxis
Please select your preferred package.
Installation Fees:
Free (Monthly Packs RM100 and above)
RM199 (Monthly Packs Less than RM100)
* You may upgrade your Monthly Packs to RM100 and above to enjoy free installation. Just submit your application, we will advise you accordingly.
** Installation Fees are inclusive of 8% SST. Monthly Packs are exclusive of 8% SST (Astro Pay TV), 6% SST (Astro Fibre). Ultra Box is subject to 24-month contract period with penalty fees.
Please select your preferred package.
Final service provider (Maxis/TIME) will be selected based on the availability of your area. If both are available, your choice will be selected.
Please select your preferred package.
Please select your preferred package.
Please select your preferred package.
Please select your preferred package.
Please enter your full name (As per IC)
Name (As per IC)
Please enter your IC/Passport Number
IC/Passport
Please enter your handphone number
Handphone
Please enter your handphone number
Secondary Handphone (Required for Astro)
Please enter a valid email address
Email
Please enter your full address
Installation Address
Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State
Frequently Asked Questions
Find your answers here.
WHY SHOULD I APPLY HERE?
We provide one stop service to apply Astro and Broadband for you. You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
HOW MUCH DOES IT COST TO APPLY FROM HERE?
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
WHAT IS THE PROCEDURE TO APPLY?
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
HOW FAST IS THE APPLICATION PROCESS?
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
WHY SHOULD I CHOOSE ASTRO + BROADBAND?
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
WHAT TV PACKS ARE AVAILABLE?
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
WHAT BROADBAND SPEED DO I NEED FOR MY HOME?
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
IS THERE A CONTRACT PERIOD?
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
HOW WILL I RECEIVE MY BILL?
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
WHAT PAYMENT METHODS ARE AVAILABLE?
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
DO I NEED A CREDIT CARD TO APPLY?
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
CAN I ADD STREAMING SERVICES TO MY TV PACK?
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
HOW LONG UNTIL INSTALLATION AFTER APPLICATION?
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
WHAT IS THE CONTRACT PERIOD FOR BROADBAND?
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
CAN I MOVE MY BROADBAND TO A NEW ADDRESS?
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
I PURCHASED A PPV DAILY PASS BEFORE 8 OCTOBER, WHAT WILL HAPPEN TO MY ENTITLEMENT?
Your purchased PPV daily pass will still be accessible to you for the purchased duration ie. 3, 5, 7 or 30 days respectively. However, you will no longer be able to purchase PPV daily passes from 8 Oct onward.
WHAT IS THE WARRANTY PERIOD FOR ALL ASTRO FIBRE DEVICES?
Astro Fibre installation will come with 1 unit of TM fibre modem and 1 WiFi router with 24 months warranty period.
While warranty period for Mesh WiFi will be treated as one-to-one swap for faulty Mesh units at any point of time during your service tenure with active Mesh subscription.
HOW DO I KNOW WHICH TIER I'M IN?
Your Astro Rewards tier is based on how long you've continuously been an Active Astro Pay TV customer:
Magenta: 0 - 2 years
Silver: >2 - 9 years
Gold: >9 - 15 years
Diamond: >15+ years
The rewards you will receive depends on which tier you're in. Rewards are cumulative: If you're in Diamond tier, you will be able to enjoy all the benefits from Magenta, Silver, and Gold tiers.
If you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.
WHAT DEVICE(S) DO I NEED TO TAKE WITH ME TO MY NEW HOME?
Please be sure to take your decoder, satellite dish, smartcard, remote control and all other fixtures after dismantling is done by the technician.
CHANGE AUDIO LANGUAGE - ULTRA BOX / ULTI BOX
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Audio and press "OK".
STEP 4
Navigate to your preferred selection and press “OK”.
CAN I CANCEL MY PLUG & PLAY BOX SUBSCRIPTION IF I HAVE RECEIVED MY PLUG & PLAY BOX AND ASTRO SIM CARD?
Yes, provided that your Plug & Play Box has not been activated and no later than 7 days upon receiving both the Plug & Play Box and Astro SIM card. In the event that you have activated your Plug & Play Box and wish to cancel, a contract penalty fee will apply.
We will reach out to you for a suitable time to pick up the Plug & Play Box and Astro SIM card.
ROUTER NO POWER - TIME
1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.
HOW DO I CHANGE MY NETFLIX PLAN OR ACCOUNT INFORMATION?
You can make changes to your Netflix plans that are included in your Bundle through My Astro app
You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
WHEN WILL AUTO-DEBIT PAYMENT BE DEBITED FROM MY ISSUING BANK?
Auto-debit payment will be debited from your account 5-7 working days after your billing cycle date. If your auto-debit payment is unsuccessful, you will receive an SMS alert.
IS THE EKYC VERIFICATION MANDATORY? IS THERE AN ALTERNATIVE TO EKYC?
Yes, eKYC verification is mandatory. In addition, this verification process helps to reduce manual handling of customer's personal information and secure against unauthorised usage.
I AM A CURRENT ASTRO FIBRE CUSTOMER; CAN I UPGRADE MY INTERNET SPEED?
Yes, you can upgrade your internet speed. However, speed downgrade is not allowed.
LNB SETUP - ULTRA BOX / ULTI BOX
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Satellite Settings and press “OK”.
STEP 4
Navigate to LNB Setup and press “OK”.
STEP 5
Tuner Settings screen will be displayed accordingly.
STEP 6
Select LNB Type connected to your box.
Ultra Box available selectionUlti Box available selection
STEP 7
Navigate to Next and press "OK" to confirm your selection.
STEP 8
Select this as the Entry Point and press "OK" to confirm your selection.
STEP 9
Navigate to Next and press "OK" to confirm your selection.
STEP 10
Signal reading results for Tuner 1 screen will be displayed accordingly.
Press right to navigate to Tuner 2.
STEP 11
Signal reading results screen for Tuner 2 will be displayed.
Then navigate to Finish and press "OK" to complete the setup.
Type image caption here (optional)
WHY AM I SEEING AN EXPIRY DATE ON MY DISNEY+ HOTSTAR APP?
The expiry date is when your current Disney+ Hotstar entitlement ends, except if your Astro subscription is out of contract, in which case this expiry date may not apply to you. For details on your subscription expiry date, please call our Customer Contact Centre or WhatsApp us "DH Help
LOCK CHANNEL - ULTRA BOX / ULTI BOX
STEP 1
On your remote, press the Home button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Guide.
STEP 3
Select the channel you would like to lock and press "OK".
STEP 4
Select "Lock Channel" and press "OK".
STEP 5
You channel is successfully locked when this screen appears.
STEP 6
Your selected channel will have a lock tagging after being locked.
CAN I BE DOWNGRADED TO A LOWER TIER?
No. However, if you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.
SPEED TEST - ASTRO FIBRE
1. Power reset (on & off) your Modem and Router.
2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).
3. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
4. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
5. On the address bar, type https://testmyline.astro.com.my/ and below page will appear.
6.Click "GO", and the test will begin.
The test is completed once both download and upload speeds are displayed.
Sample of the Speedtest result is shown below.
**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)
7. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest" for test using LAN cable (wired connection).
8. Repeat the test once again using WiFi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).
9. Screenshot or take a picture of the result, name it as "WiFi Speedtest".
I HAVE DECIDED TO CANCEL MY MULTIROOM (SMART TV) SUBSCRIPTION A FEW DAYS AFTER SIGNING UP, WILL MY SUBSCRIPTION FEE BE PRORATED?
Yes, the monthly subscription fee will be prorated into your Astro bill.
CHECK LNB TYPE - HD ENABLED BOX
STEP 1
Press "HOME" button on your remote control.
STEP 2
Navigate to Settings and press "OK".
STEP 3
Navigate to STB Diagnostics and press "OK".
STEP 4
From General Tab, take a look at the Current Entry Point Name for the LNB type of your input source.
HOW MANY DEVICES CAN I REGISTER TO ASTRO GO WITH ONE (1) ASTRO ID?
You may register up to four (4) devices.
To remove devices on Astro GO, click on Settings > Registered Devices to view and remove a device(s) from the list of devices registered to your Astro ID.
MY PAYMENT IS SUCCESSFUL BUT I HAVE WAITED MORE THAN FIVE (5) MINUTES AND IT IS NOT REFLECTING IN MY ASTRO. WHAT SHOULD I DO?
The payment will take some time to reflect in My Astro app and web account. If you experience any further issues or it is still not reflecting in My Astro, please reach out to us via WhatsApp at 03-9543 3838 for more details.
WILL I BE CHARGED AN 8% SERVICE TAX ON THE SWITCHING FEE FOR A FUTURE-DATE ORDER THAT FALLS ON OR AFTER 1ST MARCH 2024?
Yes, customers will be charged 8% Service Tax on switching fee for any services rendered on or after 1st March 2024.
HOW DO I TERMINATE MY ASTRO SUBSCRIPTION?
We are sorry you are thinking of leaving us.
If you wish to cancel your Astro subscription, kindly do take note of the information below if your account is still within contract period,
Termination Request must be completed by the account holder.
You need to settle the outstanding balance and penalty (if any).
All Termination Request require a 30-day notice period.
CONNECT TO NEW WI-FI CONNECTION - ULTRA BOX / ULTI BOX
Connect your Ultra Box/Ulti Box today and get the full value for your subscription. We believe we can provide you the best entertainment experience in Malaysia, and it all starts with connecting your box to the internet.
Want to enjoy these features for free?
Continue watching Astro even when it’s raining.
Binge-watch and catch-up to 110,000 videos on-demand from Malaysia, Hollywood, Korea, China, Bollywood and more anytime.
Create multiple profiles in your house to enjoy a personalized Astro experience, with shows recommended to you based on your interest. There is a Kids-friendly version for your little ones as well.
Rewind, pause and fast-forward shows and matches so that you will never miss another moment.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Scroll to Network Settings and press "OK". Select New Wi-Fi Connection and press "OK".
STEP 4
Select your Wi-Fi network and press "OK". Please enter the password to connect to your network.
STEP 5
You have successfully connected when this screen appears.
CAN I CANCEL MY ASTRO FIBRE SUBSCRIPTION BEFORE SERVICE ACTIVATION?
Yes, you may cancel your Astro Fibre order before service activation, however, kindly note that there is a cancellation charge of RM212 (inclusive of SST) for any service cancellation done 48 hrs before scheduled appointment.
HOW DO I DELETE MY ASTRO ID?
Astro ID and / or account deletion is permanent. Upon deletion, it will be unlinked from your TV subscription account and you will be logged out from all the associated Astro apps and / or services connected including the partner apps that you have logged in using the same Astro ID. If you have any queries regarding Astro ID or would like to request for Astro ID account deletion, click on submit your request here, fill in the required details and our Astro representative will get back to you within 3 business days for security verification purposes.
WHAT IS THIS “ASTRO ID VERIFICATION” ACTIVITY?
Starting 16 February 2024, you may be asked to perform Astro ID verification when you log in to their Astro account on digital platforms such as www.astro.com.my, Astro GO, My Astro etc. This 2-step process encompasses verifying your email address or phone number and re-entering of your existing password.
CHECK IP DIAGNOSTICS - HD ENABLED BOX
STEP 1
Press "HOME" button on your remote control.
STEP 2
Navigate to Settings and press "OK".
STEP 3
Navigate to STB Diagnostics and press "OK".
STEP 4
Navigate to IP Diagnostics and press "OK".
STEP 5
IP Diagnostics information will be displayed.
DO I NEED TO CONFIGURE THE WIFI PARAMETERS ONCE MESH NETWORK IS SET UP?
The WiFi SSID and password of the Mesh unit will be automatically synchronized to the WiFi router. Hence, there is no need to configure the WiFi parameters.
*WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.
HOW DO I GET THE BARCODE TO MAKE PAYMENT?
Step 1:
Type ASTRO<space>BARCODE<space>10 digit account number
Example: ASTRO BARCODE 0866603852
Step 2:
Send SMS to 66688
*Standard telco charges and Terms and Conditions apply
I WANT TO SUBSCRIBE TO AN ASTRO FIBRE BUNDLE; WILL I GET TO ENJOY ANY SPECIAL PROMOTION?
Yes, as part of our Astro Fibre Movies & Sports Campaign, new Astro Fibre customers can enjoy 50Mbps + the Movies/Movies+/Sports/Sports+ Pack TV bundle for a special price from only RM164.99/month when they sign up within the campaign period, with more than RM800 savings in total.
HOW DO I ACCESS NETFLIX ON MY ULTRA/ULTI BOX?
There are a few ways you can access Netflix on the Ultra Box as below:
Access Netflix on the Ultra/Ulti Box via the Home Screen and select the Netflix app from the Apps row.
Launch the Netflix app directly from their remote control by clicking on the “Netflix” button if it’s available on your remote control.
Tune into CH 741
IMPORTANT! If you are accessing Netflix on your Ultra/Ulti Box for the first time, please wait for the Netflix activation email from Astro (this may take up to 10 minutes) for the app to be reflected in your account. If you skip this 10-minute period, you may experience double charging by incorrectly signing up for Netflix using your credit card details.
WHAT IS 4K UHD? TELL ME ABOUT THE UHD CONTENT AVAILABLE WITH THE ULTRA BOX.
4K UHD offers 4 times the resolution of HDTV (4K UHD has 3840x2160 resolution with 8 million pixels compared to HD which has 1920x1080 with 2 million pixels), sharper detail, smoother lines and a richer colour palette, as well as a vibrant colour TV experience.
Customers on Ultra Box with Sports Pack can tune in to the Astro SuperSport UHD Channel (CH 805 and CH 806) for an exciting selection of Sports content such as the Premier League and the Spanish Primera Liga.
Customers on Ultra Box with Movies Pack and News & Documentaries add-on can stream some of the latest movies and documentaries respectively in UHD by pressing the “Home” button on your remote and exploring your choices at no additional cost.
In addition, customers can rent additional movies on top of their subscription and stream the latest and hottest 4K UHD Blockbuster movies, drama series and local movies, blockbuster movies in Ultra HD via Astro First Channel 480, and Astro Best Channel 481 and VOD titles in “Store”.
Please note that a standard rent rate applies for all these titles, to learn more about the pricing, head over to the FAQ section at www.astro.com.my/ultra
HOW LONG WILL THE MULTIROOM SMART TV MONTHLY REBATE OF RM 15 BE APPLICABLE FOR?
The RM15 monthly rebate (before Govt. Tax) will be applicable to all on-going Multiroom Smart TV subscriptions until further notice. However, in the event of rebate expiry, Astro will notify impacted customers in advance via email or SMS. To update your contact details, please reach out via a feedback form here.
ASTRO FIBRE - HUAWEI K562E
Huawei K562e
1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.
Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.
Username: user
Password: user
4. Once you have successfully logged in, the router's web-based setup page will appear.
5. At the top of the page, click More to configure the WiFi parameters.
6. From the left menu, select WLAN and choose Wi-FI Advanced Network to access the screen below.
7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.
8. Then, click "Apply" for the changes to take place.
INSTALLATION SETUP - PLUG AND PLAY MODE - ULTRA BOX / ULTI BOX
STEP 1 Please wait while your Astro box initializes.
STEP 2 Select your preferred language.
STEP 3 Navigate to Next and press "OK".
STEP 4 Select Auto as the Video Resolution.
STEP 5 Navigate to Next and press "OK".
STEP 6 Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly. Otherwise, navigate to Cancel to revert to the previous settings.
STEP 7 Select IPTV Plug & Play (self-install) as the box operating mode.
STEP 8 Navigate to Next and press "OK".
STEP 9 Select your preferred connection. For connection via Wi-Fi, proceed to STEP 10. For connection via LAN Cable, proceed to STEP 16 once you are connected.
STEP 10 Please wait while your Astro box searches for available Wi-Fi networks.
STEP 11 Navigate to your preferred Wi-Fi network and press "OK".
STEP 12 Please enter the password to connect to the Wi-Fi network.
STEP 13 Navigate to Done to continue.
STEP 14 Please wait while your Astro box connects to the internet.
STEP 15 Navigate to Yes to allow your Astro box to connect to this network automatically. Otherwise, navigate to No. Proceed to STEP 17 for the next step.
STEP 16 Navigate to Next and press "OK".
STEP 17 Your box's connection status will be displayed. Navigate to Finish to complete the setup.
WHAT HAPPENS IF I CLICK "DELETE MY ACCOUNT" ON THE ASTRO FIBRE APP?
If you accidently clicked “delete my account†on the Astro Fibre app, you will bedirected to submit a request via Feedback Form as the image below.
If you submit a request, our Astro representative will get back to you within 3 business days to learn more about the issue(s) you are currently facing with the app. Customers may proceed to permanently delete their account during the call if they wish. Once complete, your Astro ID will be deleted and you will be unlinked from all Astro apps and services including partner apps that are associated with your Astro ID including Astro GO, My Astro, Astro Awani, Syok, beIN SPORTS CONNECT, iQIYI, TVBAnywhere+,HBO GO, Gempak, XUAN, Astro Ulagam etc.
You may create another Astro ID by following the steps here and re-link your new account to all Astro apps and services, including partner apps.
STEP 1 Please wait while your Astro box initializes.
STEP 2 Select your preferred language.
STEP 3 Navigate to Next and press "OK".
STEP 4 Select Auto as the Video Resolution.
STEP 5 Navigate to Next and press "OK".
STEP 6 Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly. Otherwise, navigate to Cancel to revert to the previous settings.
STEP 7 Select Satellite as the box operating mode.
STEP 8 Navigate to Next and press "OK".
STEP 9 Select your preferred connection. For connection via Wi-Fi, proceed to STEP 10. For connection via LAN Cable, proceed to STEP 16 once you are connected.
STEP 10 Please wait while your Astro box searches for available Wi-Fi networks.
STEP 11 Navigate to your preferred Wi-Fi network and press "OK".
STEP 12 Please enter the password to connect to the Wi-Fi network.
STEP 13 Navigate to Done to continue.
STEP 14 Please wait while your Astro box connects to the internet.
STEP 15 Navigate to Yes to allow your Astro box to connect to this network automatically. Otherwise, navigate to No. Proceed to STEP 17 for the next step.
STEP 16 Navigate to Next and press "OK".
STEP 17 Navigate to Universal.
STEP 18 Navigate to Next and press "OK".
STEP 19 Select 01 M3B VL - 10732 as the Entry Point.
STEP 20 Navigate to Next and press "OK".
STEP 21 Please wait until the signal reading is updated. Navigate to Finish and press "OK" to complete the settings.
I WANT TO REMAIN ON MY EXISTING MOVIES/STARTER PLUS/VALUE PLUS PACKS. CAN I STILL ACCESS DISNEY+ HOTSTAR?
Yes, you will be able to access Disney+ Hotstar even if you remain on your existing Movies/Starter Plus/Value Plus Packs.
WHAT CAN I ENJOY WITH MY MULTIROOM (ASTRO BOX) SERVICE?
Astro Multiroom service mirrors all content from your primary subscription, except selected Special Interest and pay-per-view channels such as Astro First/Best movies.
For customers with Multiroom box, the Plug & Play setup with Astro Broadband will not have access to NHK World. The Plug & Play setup without Astro Broadband will not have access to NHK World.
ARE THERE ANY OFFERS IF I SIGN UP FOR DISNEY+ HOTSTAR ON ASTRO NOW?
Yes, from now till 31 May 2022, new customers who sign up for the Platinum Pack on a 24-month contract get to enjoy 60 days on Astro including complimentary access to Sports Extra for 24 months.
For further details on Platinum Pack, please click bit.ly/PlatinumPack60DaysOnUs. Alternatively, new customers on the Movies Pack can enjoy 30 days access to the pack on us.
For more details, please click bit.ly/MoviesPack30DaysOnUs.
HOW LONG DOES IT TAKE FOR PAYMENT TO BE POSTED VIA JOMPAY?
Successful payment via JomPAY will be posted real time.
IF A CUSTOMER TERMINATED ALL THEIR SERVICES WITH ASTRO, WILL THEY STILL RECEIVE THEIR PAPER BILL?
Upon completion of the termination process, customer will receive one last closing bill stating the total amount due to Astro according to their billing option.
For customers who had opted to switch their billing option to e-bill or SMS bill, they will receive their final bill accordingly.
For customers who opted for paper bill, they will receive the final bill via paper bill. (The Paper Bill Charge will be applied).
I DO NOT WISH TO CONTINUE SUBSCRIBING TO ASTRO GO+ AND I HAVE MORE THAN 200 HOURS OF RECORDED CONTENT. WHAT WILL HAPPEN TO MY RECORDED CONTENT?
Your cloud recording space will revert to 200 hours by default. If your current recordings exceed 200 hours, the system will delete the exceeded hours once you have stopped the Astro GO+ subscription starting with the oldest recordings first.
WHAT IS THE NEW USER INTERFACE ON MY VOD LIBRARY?
The main features and changes in this update are the revamped look and feel of Astro's user interface on the Astro Ultra/Ulti Boxes and Astro GO, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation; auto-start Interactive Mode on Astro GO; as well as a Picture-in-Picture mode that shrinks your video player so you can keep watching your favourite shows while using other apps.
The details of each feature are:
New Astro user interface
Picture-in-picture mode
Auto-start Interactive Mode on Astro GO
For more info, please read our dedicated FAQ on this here.
HOW DO I RETURN MY PLUG & PLAY BOX?
Want to return your Ultra or Ulti Plug & Play Box? It's simple and free!
Here's what you can do with your unused Ultra/Ulti Plug & Play Box:
1. Return your device to us via Arranged Pick-up:
Step 1: Please call Astro's Contact Centre at 03-9543 3838 to schedule an arranged pick-up by one of our courier partners.
Step 2: Just sit back and relax! A courier agent will come to your doorstep to retrieve the devices.
MY NEGLIGENCE HAS CAUSED A FAULT IN THE DEVICE(S), ARE THERE ANY PENALTY FEES?
Yes, if a device is faulty due to the customer's negligence, they will be subjected to a penalty fee for each device:
WiFi router: RM200
Fibre modem: RM500
Mesh WiFi: RM200/unit
WILL ASTRO BE CONSIDERING A REBATE OR DISCOUNT FOR SOME OF ITS LONG-TERM TENURE CUSTOMERS?
This Service Tax is imposed on customers of Pay TV broadcasting services by the Government. As such the Service Tax will be passed on to the customers.
HOW DO I RECEIVE THE PLUG & PLAY BOX AND ASTRO SIM CARD?
After order submission, the Plug & Play Box and Astro SIM card will be couriered separately to your service address. The delivery dates with the tracking numbers will be communicated via SMS.
The Plug & Play Box and Astro SIM card should arrive within 3-working days after your order submission. You may self-install your box by following the guide here.
I'M HAVING TROUBLE LOGGING IN WITH MY ASTRO ID. WHAT SHOULD I DO NOW?
Do ensure that you are logging in with the correct Astro ID and password. If you are still unable to remember your password, please proceed to use the “forgot password” function to reset your password.
If the issue persists, you may submit an enquiry through our feedback form here. Choose feedback type as “Technical issues” and the issue as “I have an enquiry/issue with Apps.” Then, select the app you’re having trouble logging into, and submit the form. We will get in touch with you within 48 hours.
Kindly note that you will need to link yourAstro ID with an active Astro subscription to use Astro GO, My Astro, and other partner apps that is included in your subscription. You may refer to the steps here on how to do this.
AM I ELIGIBLE FOR A REFUND?
Refund can be made when there be a termination of account, over payments and in cases where payment was wrongly made to another Astro account.
