Sign Up and Install Njoi | Sign Up and Install Njoi.

Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 

Nationwide Installation

 

Applying for

Njoi  Astro  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


I HAVE LOGGED IN TO DISNEY+ HOTSTAR WITH MY MOBILE NUMBER ON MY BROWSER BUT I SEE AN ERROR SCREEN ON MY TV (ULTRA OR ULTI BOX); WHAT DO I DO NOW?

Please ensure that your Astro subscription comes with access to Disney+ Hotstar. You may visit astro.com.my/disney to learn more about the Packs that come with Disney+ Hotstar or to check if your Disney+ Hotstar access is activated. 

Upon confirmation that your subscription comes with access to Disney+ Hotstar, if you still see an error screen on your TV with your Ultra or Ulti Box when logging in to Disney+ Hotstar, please call our Customer Contact Centre at 03 9543 3838 and an Astro agent will be available to assist you immediately. 


HOW DO I ADD A NEW OR AN EXISTING NETFLIX ACCOUNT TO MY ASTRO BILL?

You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.  

If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:  

  1. Cancel your existing subscription with Netflix  
  1. Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill  
  1. To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix  
  1. Once successfully completed, all existing settings and watching history on your Netflix account will be brought over  

 


CHANGE TV DISPLAY SETTING - HD ENABLED BOX

STEP 1  

Press "HOME" button on your remote control.

STEP 2  

Navigate to Settings and press "OK".

STEP 3    

Navigate to Display and press "OK".

STEP 4    

Navigate to TV Settings and press "OK".

STEP 5    

Navigate to Conversion for 4:3 Input Video, select your preferred selection and press “OK”.

STEP 6    

Select Yes, continue and press "OK" to confirm on the changes.    

Otherwise, select No, go back to cancel.


WHY IS ASTRO CEASING THE PPV DAILY PASSES ON CH200?

Astro continuously reviews its content proposition to offer the best choices and a variety of compelling content for our customers for the best viewing experience. As such, we will cease the sale of PPV passes on CH200 from 8 October onwards.

Customers can continue to enjoy their favourite content by subscribing to the relevant packs and stay tuned for more exciting offers to be announced soon.


TIME - TPLINK ROUTER

You may proceed with the following troubleshooting steps and it shouldn’t take you much longer  than 15 minutes.

1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).    

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    

3. On the address bar, please go to tplinkwifi.net and to access to below login page. Type the Username and Password, then click "Login".

The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be  different)

For example, below is the login details of the above router:

Username: admin

Password: TIMECE24

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.

6. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.

7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save"  for the changes to take  place.

Please reconnect to the new wireless name with the new password once completed.

‍


WHAT IMPACT WILL THIS DUE DATE REVISION FROM 30 DAYS TO 25 DAYS HAVE ON MY ACCOUNT?

There will be no changes to your account. However, by paying 5 days earlier, your transactions will be processed in a timely manner and to allow you to enjoy uninterrupted viewing before the next bill is generated for the following month.


CAN I REGISTER MORE THAN ONE CREDIT/DEBIT CARD WITH ASTRO?

When using our One Time Payment (OTP) method, you may register more than one credit card per account. However, a single card account can only be used for a maximum of three accounts for OTP transactions.

When using our auto-debit facility, you can only register one card with Astro. Any subsequent card registrations will override the current one.


I WANT TO SUBSCRIBE TO AN ASTRO FIBRE BUNDLE; WILL I GET TO ENJOY ANY SPECIAL PROMOTION?

Yes, as part of our Astro Fibre Movies & Sports Campaign, new Astro Fibre customers can enjoy 50Mbps + the Movies/Movies+/Sports/Sports+ Pack TV bundle for a special price from only RM164.99/month when they sign up within the campaign period, with more than RM800 savings in total.


CAN I VIEW 4K UHD CONTENT FROM DISNEY+ HOTSTAR ON THE ULTRA OR ULTI BOX?

At this point in time, 4K UHD content from Disney+ Hotstar is not available on the Ultra or Ulti Box. We are working to enable this on the Ultra Box in a future update. 


WHAT ARE THE ITEMS THAT I NEED TO RETURN TO ASTRO?

For customers with the Ultra or Ulti Box, you are required to return only the Astro box along with the Smart/SIM Card. There  is no requirement to return the remote control, power cables or satellite  dish/outdoor unit (ODU).

For customers on other Boxes, you are required to discard them (and their accompanying devices such as the Smart/SIM Card) only at registered collection centers for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection center near you.


HOW MUCH IS THE INSTALLATION FEE FOR THE ULTI BOX?

Please see the table below for the offers available for residential customers.

‍

Notes:

·      Installation fee includes Government tax.

·      Monthly subscription fee does not include Government tax.

·      The Ulti Box offers in the table above include a contract Period of 24 months with a pro-rated early termination fee of RM600 (excluding Government tax).

·      The installation fees listed in the table above applies for a standard installation of the Ulti Box in your home. Additional charges may apply for non-standard installation.

·      * Existing customers with monthly pack >RM100 are recommended to select Ultra Box @ FREE Installation fee with 24 months contract.

·      ** New customers with monthly pack >RM100 are recommended to select Ultra box @ RM99 installation fee with 24 months contract.

·       You may visit https://product.astro.com.my/box to find out more details about Astro Ultra Box.

·       Ulti Box installation is free for Astro & Broadband customers for Starter Pack and above. A separate list of TNC’s will be applicable for this offer.


ARE THERE ANY PLANS TO BRING BACK THE PPV DAILY PASSES ON CH200 IN THE FUTURE?

Should there be any changes in plans we will keep our customers informed on any new development.


WILL THERE A PRICE INCREASE FOR THE APPS ON ASTRO?

Zee5 is the only app that has a change in price upon the SST increase. Prices of Netflix, Disney+ Hotstar, Viu, iQIYI, WeTV and Qalbox will not be affected.


MAXIS - KAON ROUTER

1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Network Name (SSID) and the Password to follow your preferences, then scroll to bottom and click "Apply"  for the changes to take  place.

7. A warning box will popup, click "OK" for the changes to take place and reconnect to the new wireless name with the new password once completed.

8. Please wait until the connection reestablish.


ERR-1001, ERR-001 - A PROBLEM OCCURRED DURING PLAYBACK

Please check your internet speed and connection status. If your internet is working without any issues, please logout & login into the app again.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.


WHAT IS MY ASTRO?

My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers to manage their Astro accounts. My Astro allows customers to manage their accounts, pay bills, and get any support they need. In addition, customers can find and purchase the latest shows to be viewed on their Astro Box or on Astro GO. Customers can also receive news about Astro's latest products and content offerings.


HOW MANY DEVICES CAN I REGISTER TO ASTRO GO WITH ONE (1) ASTRO ID?

You may register up to four (4) devices.

To remove devices on Astro GO, click on Settings > Registered Devices to view and remove a device(s) from the list of devices registered to your Astro ID.


WHY ARE THE SPEEDS SHOWN UNDER "MY NETWORK MAP" DIFFERENT FROM THE SPEEDS SHOWN UNDER "MY DEVICES"?

The speeds shown under “My Network Map” are the WiFi speeds of your connected devices based on factors such as signal strength, distance of devices from your router, obstructing objects etc. This function allows users to know the signal strengths achievable from every room in their house or any distance from their router, giving users accurate indication If additional mesh is needed or if the placement of their router requires adjustment.

However, the speeds shown under “My Devices” are the recent WiFi consumption of your connected devices, which allows you to monitor every user’s internet consumption in your household.


IS IT NECESSARY FOR THE NAME ON THE CREDIT CARD TO MATCH THE NAME OF THE ACCOUNT HOLDER?

No, anyone can make payments on your behalf as long as the credit card is used by the owner themselves.


LOCK CHANNEL - ULTRA BOX / ULTI BOX

STEP 1    

On your remote, press the Home button and the home menu will  be displayed on top of your screen.

STEP 2

Navigate to Guide.

STEP 3    

Select the channel you would like to lock and press "OK".

STEP 4   

Select "Lock Channel" and press "OK".

STEP 5    

You channel is successfully locked when this screen appears.

STEP 6

Your selected channel will  have a lock tagging after being locked.


IF I TERMINATE ASTRO FIBRE WITHIN/AFTER 24 MONTHS, WILL I NEED TO PAY ADDITIONAL PENALTY FEES FOR THE MESH WIFI DEVICES ON TOP OF THE EXISTING CANCELLATION FEE?

No, there are no penalty fees for the Mesh WiFi devices should you wish to terminate Astro Fibre within/after 24 months. 


ROUTER NO POWER - ALLO

1. Ensure power cable  is connected tightly.    

2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.


WHO IS ELIGIBLE TO REGISTER AND CANCEL THE AUTO-DEBIT FACILITY?

Only the account holder is allowed to manage the auto-debit facility. However, a third-party card holder has the right to withdraw their registered card from the linked-account with proper validation.


CAN SOMEONE ELSE MAKE THE ADVANCE PAYMENT ON MY BEHALF?

Yes, a third party is allowed to make the advance payment on your behalf. In the case of refund, the amount will be returned to the owner of the third-party account (source of payment).


TIME - DLINK ROUTER

You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.        

‍

1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    

3. On the address bar, please go to http://dlinkrouter.local./ and below page will appear. (These are the defaults and if you have done a configuration on your router previously, the password may be different).          

Username: admin          

Password: (Leave the field blank)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, click Settings and then choose Wireless.

6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID) i.e. 2.4GHz and 5GHz.

You may connect to any of the SSID, preferably with a stronger signal available.

7. You may change the Wi-Fi Name (SSID) and the Password to follow your preferences, and then click "Save" for the changes to take  place.

Please reconnect to the new wireless name with the new password once completed.


WHAT HAPPENS IF I CLICK "DELETE MY ACCOUNT" ON THE ASTRO FIBRE APP?

If you accidently clicked “delete my account” on the Astro Fibre app, you will bedirected to submit a request via Feedback Form as the image below.

If you submit a request, our Astro representative will get back to you within 3 business days to learn more about the issue(s) you are currently facing with the app. Customers may proceed to permanently delete their account during the call if they wish. Once complete, your Astro ID will be deleted and you will be unlinked from all Astro apps and services including partner apps that are associated with your Astro ID including Astro GO, My Astro, Astro Awani, Syok, beIN SPORTS CONNECT, iQIYI, TVBAnywhere+,HBO GO, Gempak, XUAN, Astro Ulagam etc.

 

You may create another Astro ID by following the steps here and re-link your new account to all Astro apps and services, including partner apps.


I WANT TO SUBSCRIBE TO ASTRO FIBRE BUNDLE, IS THERE A DEPOSIT FEE BEFORE INSTALLATION?

A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.

No deposit is required for all existing Astro customers and new subscribers (Malaysians).


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    SET S/PDIF AUDIO - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2  

    Navigate to Settings.

    STEP 3  

    Navigate to S/PDIF Audio and press "OK".

    ‍

    STEP 4    

    Navigate to your preferred selection and press “OK”.


    ALL SERVICES NOT AVAILABLE (BROADBAND & ASTRO) - TIME

    Huawei HG8240
    Huawei HG8240H
    Huawei HG850A

    Option 1

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
    2. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.


    Modem connection

    Router connection

    Cisco router
    ZTE router


    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - LAN  port) to PC/Laptop.


    4. If you have change the password in Selfcare Time portal recently, please change the router configuration follows the new password made in  Selfcare, but if you didn't make any changes, please go to Step 5.


    5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
     

    Option 2 / Option 3

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.


    2. Gently remove fiber optic cable and  blow / wipe the tip of the fibre cable. This is to clean up the cable in  order to avoid any interferences.


    3. Re-insert the fiber cable to the  optical port behind the modem.


    4. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.

     

    Modem Connection

    Router Connection

    Cisco router
    ZTE router

    5.  Make Sure both cables on Modem (LAN Port 4 /LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.

    DMT4 (IP mode)
    DMT5 (IP  mode)

    6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after  reboot.

    5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.


    Option 4

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which  could cause the issue.


    3. If the issue persists, submit your feedback form for further assistance.


    Option 5

    1. Please ensure LAN cable is directly connected to modem port LAN 1.

    2. Please use different LAN port if LAN 1 port is still off / not working.


    3. If the issue persists, submit your feedback form for further assistance.


    DO I NEED INTERNET CONNECTION TO WATCH ASTRO VIA ULTRA / ULTI BOX?

    Regular (DTH) customers can watch Astro without an Internet connection. If you have selected Plug & Play setup option, a minimum speed of 10Mbps/device is required to enjoy a good HD viewing experience on Ultra/Ulti¯Box and 30Mbps/device for 4K UHD viewing on Ultra Box. However, if you have selected the Regular (DTH) option, the internet speeds above are recommended to enjoy a good viewing experience for On Demand and Astro Cloud services.


    HOW DO I GET THE ULTRA/ULTI PLUG & PLAY BOX?

    If you are interested to upgrade your box, you can do so via Astro's retailers or online as follows:

    I. Visit https://hub.astro.com.my/#5

    II. Select `Box Upgrade` and log in with your Astro ID

    III. Select the box you would like to upgrade


    WHAT IS BAND STEERING?

    Band Steering is a functionality that our WiFi router (Huawei K562E) has that intelligently connects devices to its WiFi to the best frequency bands available based on usage, speed and coverage by using only one same SSID for both 2.4GHz and 5GHz band.


    ARE THERE ANY EXTRA CHARGES INCURRED IF I MAKE A PAYMENT THROUGH ASTRO QUICK PAY?

    There are no extra charges as it is a value-added service introduced provided for your convenience.


    WILL THERE BE AN ADDITIONAL FEE FOR REFUND PROCESSING?

    Refund fee is subject to your processing bank. However, Astro did not impose refund processing fee.


    I AM AN EXISTING ASTRO TV CUSTOMER; CAN I ADD ON 50MBPS TO MY SUBSCRIPTION TO ENJOY THIS OFFER?

    Yes, existing non-Primary Pack customers who add on 50Mbps to their subscription will get to enjoy high speed broadband for only RM60/month and a free speed upgrade to 100Mbps for 24 months. Please note that a new 24-month contract will start upon successful installation.


     


    WHAT IS THE NEW USER INTERFACE ON ASTRO GO?

    Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

    For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here. For enhancements to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing, please click here.

    In addition, we have also recently introduced an infinite scrolling feature at the title information page and the ability to select the video quality directly from the video player. For more information, please click here.


    PERFORM PAUSE FUNCTION ON LIVE PROGRAM - ULTRA BOX

    STEP 1

    While watching  linear channel, press “OK” to  launch player banner.

    STEP 2

    Press “OK” again to Pause. You will see an Icon on the left of TV screen.

    STEP 3

    Press “OK” again to resume the program.

    STEP 4

    Navigate to Back To Live TV and press "OK" to go back to the live view.


    WHAT IS THE MULTI-USER PROFILE (MUP) FEATURE?

    The Multi-user Profile feature allows customers to create individual profiles within their Astro Box and Astro GO with the following personalisations:

    • Personalised Recommendations
    • Continue Watching 
    • Watch List
    • Last Viewed Channel
    • Favourite & Blocked Channels

    The MUP feature is a great way to allow individual users to tailor personal Astro experiences whilst using a shared device (e.g.: Astro Box) in the household, providing them with better personalised recommendations and encouraging better content discovery.

    Click here to find out more on this new feature and how to use it!


    I HAVE SUFFICIENT FUNDS IN MY ACCOUNT. WHY IS MY DEBIT CARD PAYMENT UNSUCCESSFUL?

    Please contact your issuing bank to enable card-not-present (CNP) transactions. This security measure helps us to protect your card information from being misused in fraudulent transactions.


    WHAT ARE THE CHARGES FOR CUSTOMERS WHO ARE ON MULTI FREQUENCY E.G. EVERY 3 MONTHS, EVERY 6 MONTHS ETC.?

    For multi-frequency customers, RM10.00 is charged per physical bill generated.


    MODEM NO POWER - ALLO

    1. Ensure power cable is connected tightly.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue persists, submit your feedback form for further assistance.


    IS MY DATA/INFO SECURED?

    You can be assured that your data are safe with us. Astro implemented sufficient security measures to protect customer data and fully comply to Personal Data  Protection Act


    I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE; CAN I SWITCH AND SIGN UP FOR ASTRO FIBRE?

    Yes, you can switch to Astro Fibre and all the devices provisioned will be maintained (Fibre modem & WiFi router) with the new Astro Fibre subscription. However, your Astro TV package will be removed/terminated.

    An early cancellation fee will be applied if you are still within the 24-month contract. Please refer to the Astro Fibre's cancellation details.


    HOW WILL I KNOW IF MY SPEED PLAN HAS BEEN SUCCESSFULLY UPGRADED?

    You may verify if your speed plan has been successfully upgraded during the installation process with your Astro installer before sign-off. If you would like to confirm the status of your speed upgrade after installation, you may contact Astro’s Contact Centre at 03-9543 1543 and an Astro agent will be available to assist you immediately.  

     


    REFRESH BOX SETTING (CLEAR NVRAM) - HD ENABLED BOX

    Byond Box (DMT 5)

    STEP 1    

    Switch on the power for your box and make sure that the adapter's power light is on.

    STEP 2    

    Put the box on standby mode.

    STEP 3    

    Press and hold the Home button on the box.

    STEP 4    

    Wait until "boot" appear on the front panel and released.

    STEP 5    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.

     

    Byond Box (DMT 4)

    STEP 1    

    Switch off the power of your box and ensure the adapter�s power light is off.

    STEP 2    

    Switch on the power of your box and ensure the adapter�s power light is on.

    STEP 3    

    Press and hold the Ch+ and Ch- keys on the box simultaneously when the "boot" message appears on the front panel.

    STEP 4    

    Wait until the "Clr" message appears on the front panel, then release the Ch+ and Ch- keys.

    STEP 5    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.

     

    Byond Box (Zapper)

    STEP 1    

    Ensure your box is on standby mode. (Red light on box's front panel).

    STEP 2    

    Press and hold the Standby button. Wait until the LED at front panel change from red to green for 3 times, then release the button.

    STEP 3    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.

     

    Byond Box (New Zapper)

    STEP 1    

    Switch off the power of your box and ensure that the adapter�s power light is off.

    STEP 2    

    Switch on the power of your box and ensure that the adapter's power light is on.

    STEP 3    

    Keep pressing the 'Power' button until the Startup Option screen appears.

    STEP 4    

    Press "369" on the remote control to trigger refresh box setting menu.

    STEP 5    

    Press "OK" to proceed. The box will be refreshed to the original setting.

    STEP 6    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.


    WHERE DO I GO TO FIND OUT MORE ABOUT THE MULTIROOM (SMART TV) APP?

    For more info on the product including offers and setup, visit product.astro.com.my/multiroom


    UPDATE PROFILE PICTURE

    STEP 1
    On your remote, press the Home button and the Home Page will be displayed on your screen.



    STEP 2
    Navigate to Profile.



    STEP 3
    The Profile Selection Screen will be displayed. 



    STEP 4
    Navigate to Edit Profile.



    STEP 5
    Choose a profile to edit.




    STEP 6
    Choose a new Profile Picture and press “OK”.


     


    WHAT SHOULD I DO IF I WANT TO REMAIN MY UPGRADED SPEED AFTER THE SPEED UPGRADE DURATION?

    You will be contacted by Astro via SMS/call at the end of your 24 months speed upgrade period. Customers who choose to remain the upgraded speed after 24 months will be charged as per the monthly subscription fee of the upgraded speed plan from the next month onwards and customers who choose to downgrade to their initial subscribed speed plan will not be charged any additional fees.
     
    Situation 1:
    Customer is subscribed to the 50Mbps Astro Fibre plan and is entitled to receive a free 100Mbps speed upgrade for 24 months. If the customer chooses to downgrade back to 50Mbps at the end of the 24-month period, no additional charges will apply.
     
    Situation 2:
    Customer is subscribed to the 100Mbps Astro Fibre plan and is entitled to receive a free 500Mbps speed upgrade for 24 months at RM129/month. If the customer chooses to remain with the upgraded speed of 500Mbps at the end of the 24-month period, they will be charged RM189/month* from the 25th month onwards.
     
    *This price might differ depending on the offer or promotion
     


    WHAT ARE THE DIFFERENT PAYMENT CHANNELS AVAILABLE?

    Astro customers can make payments via Auto-debit, WhatsApp,Astro Quick Pay and other authorised payment channels withoutsurcharge for the easiest and fastest way to pay their Astro bills.

    ‍Bill payments at selected petrolstations, convenience stores, retail/mobile shops, kiosks, and e-Wallets, may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (Razer), ATX, MobilityOne and e-Pay.

    The surcharge is imposed by third-party payment collection partners for services rendered.‍

    You can refer to all our payment options below. Those marked with ‘*’ will be subject to a surcharge by appointed collection agencies.

    ‍

    A. HASSLE-FREE METHODS

    Auto-Debit:​
    Click here for step-by-stepinstructions on how to activate auto-debit payment via My Astro Portal.‍


    WhatsApp:

    1. Save Astro’s WhatsApp number 03-9543 3838 into your contacts and send “Hi”to us via WhatsApp.
    2. Follow the instructions in the menu to proceed with your payments.



    JomPAY:​
    Look for the JomPAY logo on your latest bill, log into your preferred online banking platform, and submit your payment details.
    • Biller Code: 9639 (unique to Astro only)
    • Ref-1: <10-digit Astro account number> (E.g. 08XXXXXXXX)


    B. ASTRO SELF-SERVICE METHODS​

    Astro Quick Pay​:

    1. Visit pay.astro.com.my.
    2. Just enter your 10-digit Astro Account Number and proceed with theinstructions that follow.
     

    My Astro Portal​:

    1. Login to My Astro Portal to conveniently make your payment online.
    2. Select ‘PAY BILL’ and proceed with the instructions that follow.
    3. You can also use this portal to check your billing and payment history.


    Channel 200​:

    1. Tune into CH200.
    2. Select 'My Account'.
    3. Click on 'Make Payment' and follow the instructions displayed on the screen.
    4. SMS the code shown on your TV to 33777.
    5. Wait for the SMS reply with an attached link to proceed with your payment.



    My Astro App​:

    1. Download My Astro app (available for FREE on both Google Play & Apple App Store).
    2. Register/Login/Link account and provide a valid email address and mobile number.
    3. Select 'My Account' on the menu bar to view your outstanding balance and click on 'Let’s Pay' to make your bill payments.
    4. You will receive a push notification in your message inbox verifying that your payment has been made, upon successful payment.



    C.BANKS​

    Maybank:

    • ATM
    • Online banking

    ‍Visit maybank2u.com.my for more information.


    Public Bank:

    • ATM
    • Cash Deposit Machine & Cheque Deposit
    • Online banking

    ‍Visit pbebank.com for moreinformation.


    Bank Simpanan Nasional:

    • ATM
    • Cash Deposit Machine
    • Online banking
    • SMS banking
    • BSN Ejen Bank Berdaftar (EBB)
    • Over-the-counter payments

    ‍Visit mybsn.com.my for more information.


    Agrobank:

    • ATM
    • Online banking
    • Over-the-counter payments

    ‍Visit agrobank.com.my for more information.
    ‍


    D. e-WALLETS

    A‍TX*
    Boost, GoPayz, KelantanPay, Zcity (GEM REWARD), SabahPay, Tapay, GoPay,MerchantTradeMoney, ToneGroup, Elinking, Mpay, Mcash, and other various smaller wallets.

    e-Pay*
    Touch n Go (TnG), Grab Pay, Shopee, BigPay, True Money



    ‍E. OTHER METHODS​‍

    ‍Associated Retailers​:

    RMS (Razer/ MOL)*
    7-Eleven, 99 Speedmart, Caring Pharmacy

    ATX*
    RedONE Shop, Mobile Money, Runcit Hero (telecommunication shops), Parcel Hub (courier shops), Kiosk, DHL

    Mobility One*
    Kedai D’mart, Happy Mart, Pasaraya Sakan, PusatKomuniti Desa (PKD), Aeon Big and various sundry shops‍

    e-Pay*
    Petrol stations (Petronas, Shell, BHP, Caltex, Petron), KK Mart, Mydin, MyNews, SenHeng, Hai-O, Giant, TF ValueMart, Billion, Big Pharmacy


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