Sign Up and Install Njoi | Sign Up and Install Njoi

Frequently Asked Questions

Find your answers here.

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

WHAT WILL HAPPEN TO MY NETFLIX ACCOUNT IF I CANCEL MY ASTRO SERVICE OR CHANGE MY ASTRO PACKAGE?

If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.

MY ACCOUNT IS SUSPENDED/DISCONNECTED. WOULD I HAVE TO TAKE UP THE NEW PACKS WHEN I RECONNECT?

If your account is suspended or disconnected, you will retain the existing subscription when you reconnect. However, if you plan to make any changes after the reconnection, you can only select from the new packs.

AT WHICH STAGE WILL I BE REQUIRED TO PERFORM THE EKYC VERIFICATION PROCESS?

Upon submitting your application, you will receive the eKYC link via SMS/email/astro.com.my to complete the eKYC verification within 3 days.

I AM AN EXISTING ASTRO & BROADBAND CUSTOMER; CAN I SIGN UP FOR THE NEW PACKS?

Yes, all existing Astro & Broadband customers within contract or out of contract can subscribe to Astro & Broadband offerings. The 24 months contract will be renewed upon signing up for the new packs.

DO I HAVE TO PAY TO ACCESS THE ASTRO FIBRE APP?

No, the Astro Fibre App is a free mobile application for all Astro Fibre customers with the latest RG21 router.

I HAVE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

You may use the 'forgot password' recovery feature on the login page. Just enter the email address/ mobile number you signed up with and we will send you a recovery email.

WHAT IS ULTRA BOX?

The Ultra Box is Astro's latest generation of 4K UHD enabled box with Cloud recording feature, redesigned new interface, and UHD resolution. Just connect the all-new Ultra Box to the internet and take control of your entertainment and explore over 110,000 videos that are waiting to be streamed, anytime. With the ability to record as many shows as you want simultaneously.

The new interface on Astro Ultra Box offers an enhanced viewing experience with a brand-new look and feel with features such as:

· New Home Screen - Everything you see is yours

· Discover VOD - Discover 110k videos, stream anytime, anywhere including in 4K UHD

· Search - Search faster and easier

· Play from Start - You missed the start? Just restart

· Stop Here, Continue There - Stop on one screen and continue on another device

· Multi-Screen - Stream seamlessly across any device

· Cloud Recording - Record all the programmes you want at the same time

. **Continuous viewing - Enable to continue watching your favorite shows during raining

Note: ** Except 4K UHD, Astro First and all radio channels

I REQUESTED A TECHNICAL VISIT/INSTALLATION IN FEBRUARY 2024 HOWEVER, THE APPOINTMENT IS IN MARCH 2024. WILL I BE CHARGED 8% SERVICE TAX?

For technical visit, the current fees will remain unchanged i.e.: 8% Service Tax absorbed by Astro. As for installation fees, current fees will remain unchanged i.e.: 6% Service Tax has already been included in installation fees, as 2% will be absorbed by Astro.

WHY IS THE 50% MULTIROOM OFFER NO LONGER AVAILABLE?

Astro continuously reviews its product propositions to ensure we can provide the best customer experience for all our subscribers. We have discontinued the 50% multiroom in order to allow our Astro subscribers with a subscription fee of RM100 or more to only pay a standard RM49.99 (with box setup) to enjoy the Multiroom experience on an Ultra or Ulti Box.

We apologise for any inconvenience.

WILL THERE BE AN ADDITIONAL FEE FOR REFUND PROCESSING?

Refund fee is subject to your processing bank. However, Astro did not impose refund processing fee.

WHERE CAN I UPDATE MY CONTACT DETAILS?

For My Astro App Users
Go to the "Account' tab and scroll to "Personal Info' section. Click "Name & contact info' to view and update your personal contact information.

For Ultra and/or Ulti Users

Launch the My Astro app on your Home screen and you will land on your My Astro account dashboard. Then, press the yellow button on your Astro remote control to visit your "Account details".
Press the down button to view the "Personal info".
Press the left button and focus on the edit icon for the contact details, press on "OK" to change your contact details.

CAN I GET PVR BOX?

We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.

Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.

FAQS: BEIN SPORTS CONNECT ON ASTRO

What is beIN SPORTS CONNECT?

beIN SPORTS CONNECT is the ultimate live streaming sports service that provides you with access to global sporting events both LIVE and on-demand such as major European football leagues and over 3,000 hours of live tennis via Astro's Ultra Box, Ulti Box, mobile app or web.

How do I access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?
On the beIN SPORTS CONNECT mobile app:
Step 1: Open the "beIN SPORTS CONNECT" app and go to your Profile
Step 2: Select "Sign in with Astro" and log in with your Astro ID
Step 3: Go to "Settings" and select the TV Login option
Step 4: A QR code scanner will appear.

Follow the steps below to pair the mobile app with your TV screenOn the Astro Ultra/Ulti Box:
Step 1: At Astro Home, go to the app rail and select "beIN SPORTS CONNECT"
Step 2: Go to the Profile icon at the top of your screen and click "OK"
Step 3: A QR code will be presented on your screen. Use the in-app QR code scanner on your mobile device to scan the QR code
Step 4: Your TV screen will refresh automatically and you will be able to enjoy the beIN SPORTS CONNECT app on your TV!

Who is entitled to access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?
Only Astro customers with the Sports subscription as part of their Astro TV Pack (Bundle or add-on) will be able to enjoy the beIN SPORTS CONNECT app on their Ultra/Ulti Box. For further enquiries, please WhatsApp "Get beIN" to our Customer Contact Center at 03-9543 3838.

What are the content available in the beIN SPORTS CONNECT app?
Customers can enjoy major European football leagues, over 3,000 hours of live tennis and other global sporting events LIVE and on-demand on the app. You may check out the complete list of competitions available on the app here: beIN SPORTS CONNECT | Live Leagues and Competitions | LaLiga, Serie A, Ligue

Can I stream on more than one device at the same time?
No, you can only stream the beIN SPORTS CONNECT app on one device at a time.

How many devices can I use to watch beIN SPORTS CONNECT?
You can have up to five (5) devices registered to your account at any given time. However, you can only stream from one (1) device at a time.

Can I download content for offline viewing?
Unfortunately, downloading of content is not a feature that is currently available.

Are subtitles or dubbing available for the content on beIN SPORTS CONNECT?
Unfortunately, subtitles and dubbing options are currently not available.

How can I subscribe to beIN SPORTS CONNECT via Astro?
The beIN SPORTS CONNECT app is not available as an add-to-bill option. Please visit www.product.astro.com.my/tv to sign up to one of our TV Packs with the Sports subscription.

Can I access the beIN SPORTS CONNECT app outside of Malaysia?
No, you will not be able to watch beIN SPORTS CONNECT content outside of Malaysia as the app is geo-blocked for each country.

How do I register for an Astro ID?
Download the beIN SPORTS CONNECT app > Select "Login with Astro"> Click "Do not have an Astro ID? Click here".

Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.

I have forgotten my password; what should I do?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password

How do I unlock a locked user account?

You may contact Astro's Customer Service by:

Submitting a feedback form here: https://support.astro.com.my/feedback-form
Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance

The beIN SPORTS CONNECT app won't load after I pressed "cancel" when logging in; what do I do now?
Step 1: Close the "Astro ID Login" tab in your browser, then close your mobile app browser (Safari, Google Chrome, Mozilla Firefox etc).
Step 2: Close the beIN SPORTS CONNECT app on your mobile device.
Step 3 Reopen the beIN SPORTS CONNECT app and try to log in again.

Will my personal information be protected?
Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice.

IF I SUBSCRIBE TO THE MESH WIFI, IS THERE A NEW CONTRACT FOR THE DEVICE?

No, the Mesh WiFi add-on with Astro Fibre is available as subscription service and will not be tied to any device contract.

I AM AN ASTRO CUSTOMER BUT I SUBSCRIBED TO DISNEY+ HOTSTAR DIRECTLY; CAN I TRANSFER MY DIRECT SUBSCRIPTION TO ASTRO AND ENJOY BUNDLE PACK DEALS?

We are not able to transfer your existing Disney+ Hotstar access. To enjoy our bundle rates with one of our packages, simply sign up or renew your subscription to any of our new Packs for even better value and savings. Please visit astro.com.my to find out more.

REFRESH BOX SETTING (CLEAR NVRAM) - ULTRA / ULTI BOX

STEP 1

Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.

STEP 2

Switch ON the power of your Ultra / Ulti box and make sure that the adapter's power light is on.

STEP 3

On your remote control, press the Home or Standby button repeatedly until the Startup Options appear on TV.

STEP 4
Press "987" to proceed.
Advanced Startup Options will be displayed.

STEP 5
Press "1" to initiate a reset setting.

STEP 6
Press "OK" to continue.

STEP 7
After the factory setting is restored, TV will turn blank.
Please wait until the box completes initiate setup.

STEP 8
Once completed, the following screen will appear on your TV.
Refer to Installation Setup guide to complete the setup.

Click here to follow New Installation Settings guide for Satellite
Click here to follow New Installation Settings guide for Plug and Play

IF I CANCEL MY ASTRO SUBSCRIPTION WITH DISNEY+ HOTSTAR ENTITLEMENT; WILL I NO LONGER BE ABLE TO ACCESS DISNEY+ HOTSTAR?

Unfortunately, you will no longer be able to access Disney+ Hotstar via Astro if you cancel your Astro subscription with Disney+ Hotstar entitlement.

IF CUSTOMERS HAVE MULTIPLE ASTRO ACCOUNTS, WILL THEY BE CHARGED PAPER BILL FEE FOR EVERY ACCOUNT?

Yes, customers will be charged a fixed Paper Bill Fee of RM10.00 per bill every month for each account.

CHANGE MENU LANGUAGE - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

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STEP 2

Navigate to Settings.

STEP 3

Navigate to Menu Language and press "OK".

STEP 4

Navigate to your preferred language selection and press “OK”.

WE APOLOGISE FOR THE SERVICE INTERRUPTION (CA 6)

Please ensure that you have subscribed to the mentioned channel.
If you're subscribed to this channel, follow below steps.

STEP 1
You need to refresh the signal on your box.
Refer to Refresh signal of your box guide.

STEP 2
If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.

WHY AM I SEEING AN EXPIRY DATE ON MY DISNEY+ HOTSTAR APP?

The expiry date is when your current Disney+ Hotstar entitlement ends, except if your Astro subscription is out of contract, in which case this expiry date may not apply to you. For details on your subscription expiry date, please call our Customer Contact Centre or WhatsApp us "DH Help

WHEN IS THE 8% SERVICE TAX EFFECTIVE?

It will begin on 1st March 2024 and onwards.

MODEM NO POWER - TIME

1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.

DO I NEED TO PAY FOR ANY CHARGES WHEN THE COURIER AGENT COMES TO PICK UP THE ASTRO BOX & SMART CARD/SIM CARD?

No, the courier charges are borne by Astro for the retrieval of the box and Smart Card/SIM Card.
There will be two attempts made to retrieve the box and you are required to be available at the agreed upon time.

I AM A MOVIES PACK CUSTOMER. CAN I SIGN-UP FOR MULTIPLE ACCESS TO DISNEY+ HOTSTAR?

Please note that only one Disney+ Hotstar access is bundled to each Movies Pack subscription which allows two concurrent streams on Disney+ Hotstar.

WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING ASTRO & BROADBAND?

Astro & Broadband comes with 24-month contract commitment.

IF I AM FACING ISSUES WITH MY MULTIROOM (SMART TV) APP, WHO DO I CONTACT?

If you are facing technical issues, please contact us at wecare@astro.com.my or call/WhatsApp us at 03-9543 3838.

AM I ELIGIBLE FOR THE ULTI BOX?

You must subscribe to an Astro subscription (NJOI customers are not eligible) in order to get the Ulti Box.
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The eligibility criteria for the Ulti Box are as follows:
New Customers
All new Astro customers with a monthly subscription fee of below RM100 will be entitled to select the Ulti Box upon signing up for Astro’s packages.
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Existing Customers (Box Upgrade for Primary or Multiroom)
Existing customers are required to have an internet connection at home with a recommended internet speed of 10Mbps and above in order to upgrade your existing box to Ulti Box.
Note:
· Existing Ultra Box customers are not eligible for a swap to the Ulti Box.
· If your existing box is a PVR, you will lose access to all the recordings stored in the PVR
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Multiroom (New subscription)
Customers subscribing for an additional multiroom subscription are entitled to select the Ulti Box as part of the subscription.

I DO NOT HAVE AN ASTRO ID. HOW CAN I GET ONE?

Create your Astro ID anytime by following these simple steps:
Step 1: Fill in your details at astro.com.my/astroID

I SIGNED UP FOR THE ENTERTAINMENT PLUS / MOVIES PLUS / SPORTS PLUS PACK THAT INCLUDES NETFLIX. HOW DO I ACTIVATE MY NETFLIX ACCOUNT?

You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.
Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.

REFRESH SIGNAL OF YOUR ASTRO BOX

Please ensure to put your box on standby mode to refresh the signal.
a. Using IVR
   1. Dial 03-95433838 and select you preferred language.
   2. Select Account Related.
   3. Select Technical Assistance.
   4. Select Refresh Smartcard.

b. Using MyAstro web

STEP 1
Go to https://myastro.astro.com.my/ in your web browser.
STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".

STEP 3
Click on TV pack.

STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).

STEP 5
Click on "Refresh" to refresh signal on your box.
For Main Box
For Multiroom
STEP 6
After tap the Refresh, below notification will be displayed as below.
For Main Box
For Multiroom
c. Using My Astro App

STEP 1
Open My Astro App and click "Login".

STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".

STEP 3
Go to "Account".

STEP 4
Scroll down to "TV pack" and click on it.

STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).

STEP 6
Tap on "Refresh" to refresh signal on your box.

STEP 7
After tap the Refresh, below notification will be displayed as below.

HOW DO I ACCESS ASTRO GO?

Access Astro GO via:
Astro GO app
Download the Astro GO app on your device by clicking here. Please ensure that you have the latest updated version to enjoy new features.
For Huawei devices, head over to App Gallery to download the Astro GO app. Currently the supported devices and operating systems are as below:
Device Support: Huawei P40
Platform requirement: EMUI 10.1 & above
Astro GO on web browser
Astro GO is also available for streaming directly via your computer or laptop at astrogo.astro.com.my
Access Astro GO app via a QR code on Channel 200 from your Astro Box
Turn on your Astro Box*, go to Channel 200, scroll down to the Astro GO tab and scan your unique QR code**. Click here for additional information on this feature.
*Channel 200 is only available for non-Plug & Play Astro Boxes.
** We encourage use of your Device's built-in camera to scan the QR code where available. If using a QR code scanner app, use only from a trusted 3rd party provider. You are solely responsible for use of any code scanner on a Device and Astro shall not be liable to you for any reason whatsoever for any kind of loss or damage that you may suffer.

Create Astro ID and secure your ID by linking it to your Astro Account.
Upon launching Astro GO app, you will be required to login with your Astro ID. If you do not have an Astro ID, please follow the steps below to create one.

Log in with your Astro ID and start streaming.
Please note that Astro GO is exclusive for Astro customers.

ARE THERE ANY DIGITAL BILL PLATFORMS AVAILABLE FOR ME TO CHECK MY ASTRO BILLS?

Yes, there are five digital bill platforms available for all customers to check their Astro bills:

A.    MyAstro Web
1.    Visit www.astro.com.my
2.    Goto “My Account”, then select “Manage Account”
3.    Login to My Astro Web using your Astro ID
4.    Select “Account” to view your bills

B.     My Astro app
If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)
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C.    WhatsApp
Just WhatsApp “Hi” to 03-9543 3838 and then follow the instructions to view your bill, account status, pay and download bill.

Note: You are required to provide your MyKad/PassportNo. to view your bill, account status and pay your bills. To download your bills, you will be required to provide your Account/Smartcard No.

D.     Astro Quick Pay
1.    Visit https://pay.astro.com.my
2.    Enter your 10-digit Astro Account Number and follow the instructions to view your bill, account status, pay bills or add a billing reminder on your Google calendar.

E.    IVR
1.    Call +603-95433838
2.    Press 1 for Account Related Queries
3.    Input your 10-digit Astro Account no. or 12-digit MyKad no.
4.    Press 2 for Payment and Billing
5.    Press 1 to receive an SMS with your bill balance and a link to pay online

F.    Channel 200
Ensure your Ultra or Ulti Box is connected to the internet. Tune in to CH200 and follow the instructions displayed on your TV screen to view your bill amount.

G.     Auto-Debit
Alternatively, please register for Auto-Debit by following the steps here for hassle-free payments.

UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - ALLO

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

Try loading the site on a different device.
Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
If the website doesn't load on another device, the problem is either with the network
Restart your computer.
Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
Try loading the site in a different browser.
There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
Temporarily disable your antivirus program.
Your antivirus software may be interfering with your ability to load certain websites.
Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
Reset your modem and router.
Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
Check your computer's date and time settings.
If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
Check your computer or mobile device's clock to make sure that it is set to the correct time and date.

In the event the problem persists, please provide below details for further escalation:
i. List of websites effected.
ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
iv. Run the Ping Test - Please click here for Ping Test guideline.

Once you've gathered all the results, kindly send them all through the Feedback Form below.

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.

CAN I PAY MY ASTRO BILL BY INSTALLMENT PLAN?

Astro does not provide installment plan facilities. You are advised to pay your charges before the due date, as per your monthly bill statement.

HOW DO I SEARCH FOR A SPECIFIC CONTENT?

Go to the "Content' tab and click the search icon on the screen. Type in a show title. The titles are categorized according to the following:
On Demand
Channels
On TV

I AM AN ASTRO IPTV CUSTOMER, WHEN CAN I SIGN FOR THE NEW PACKS AND ENJOY NETFLIX ON THE ULTRA/ULTI BOX?

The new packs and access to Netflix on the Ultra Box and Ulti Box is available for Astro IPTV customers.

CHANGE AUTO STANDBY SETTING - HD ENABLED BOX

STEP 1
Press "HOME" button on your remote control.
STEP 2
Navigate to Preferences and press "OK".
STEP 3
Navigate to Auto Standby and press "OK".
STEP 4
Navigate to your preferred selection and press “OK”.
STEP 5
Select Yes, continue and then press "OK" to confirm on the changes.
Otherwise, select No, go back to cancel.

WILL I NEED TO TAKE A NEW CONTRACT AFTER MOVING?

Astro TV customers
No, you will not be required to take on a new contract after moving. If you still have an existing contract, the contract will continue.
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Broadband / IPTV customers
Yes, your contract will be renewed to a new 24-month contract.

HOW DO I FIND MY TICKET STATUS?

You can track your ticket status by contacting us via WhatsApp or call us at 03-9543 3838.

I AM NOT INTERESTED IN THESE NEW PACKS; I WOULD LIKE TO ADD MULTIROOM TO MY SUBSCRIPTION.

Starting 9 November 2021, you will need to subscribe to the new packages to add on Multiroom to your subscription. Your new package will require a minimum primary subscription fee of RM100.
This is to ensure our customers receive the best possible attention and service via our new packages. We thank you for your understanding.

I HAVE RECEIVED AN AUTO ACTIVATION SMS, HOW DO I LOG IN TO DISNEY+ HOTSTAR ON MY ULTRA/ULTI BOX?

Starting 29 August 2022 (for Ulti Box customers) and 2 September 2022 (for Ultra Box customers), you will be able to log in to Disney+ Hotstar using your registered mobile number by following these simple steps:
Step 1 - You will receive a Disney+ Hotstar auto-activation SMS on your registered mobile number.
Step 2 - Press the Home button on your Astro remote. Under the "Apps

WHAT ARE THE BENEFITS OF USING MESH WIFI NETWORK?

Wider WiFi coverage:
-All areas across the house will enjoy optimal coverage with multiple Mesh WiFi units located in areas with sub-optimal coverage to form a larger WiFi network.
Stable connection;
-Consistent coverage of optimal WiFi signal will ensure a stable connection as the Mesh unit will automatically connect your devices to the strongest WiFi signal around your house.

WHAT IS THE NEW USER INTERFACE ON THE ULTRA BOX?

Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.
For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.
In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.

WILL ASTRO BE CONSIDERING A REBATE OR DISCOUNT FOR SOME OF ITS LONG-TERM TENURE CUSTOMERS?

This Service Tax is imposed on customers of Pay TV broadcasting services by the Government. As such the Service Tax will be passed on to the customers.

WILL I BE ABLE TO ACCESS NETFLIX ON TV FROM MY ASTRO BOX?

Yes. Astro customers will soon be able to enjoy seamless access to Netflix on their connected Ultra and Ulti Boxes. Look out for more details then! Register your interest via https://astro.com.my/Netflix

HOW WILL ADVERTISEMENTS ON ASTRO GO CHANGE MY VIEWING EXPERIENCE?

When playing content from the Video On Demand library, a 15-second or 30-second video advertisement(s) will be shown before the On Demand programme starts. All advertisements will display a countdown to indicate the time remaining on the advertisement(s) and will not be skippable.

To find out more information on Astro GO advertising, please click here.

WHAT IS ASTRO ID?

Astro ID is the account you use to sign in and manage all your Astro services online. You can use your Astro ID for the following Astro apps and portals:
My Astro
Astro GO
HBO GO
Disney+ Hotstar
iQIYI
TVBAnywhere+
beIN Sports Connect
SYOK App
AWANI App
Astro Website
Ideaktiv portals
You can create an Astro ID using your mobile number or email address here. To secure your Astro ID, please proceed to next step and link the ID to your Astro account number (10 digits) or smart card number (12 digits).

HOW TO DOWNLOAD SHOWS ON ASTRO GO?

The Download function offers an alternative to streaming so that you can watch TV shows and movies offline anywhere.
You can start downloading a movie/TV show by clicking on the "Download” button. Kindly note that you can only download one title at the time. Other titles will be in queue and will start downloading automatically as soon as the first download is complete.
Once you have downloaded a title, the progress icon will show “Complete” and you may find your downloaded content by checking “My Library” > “Downloads”.
*To save on data usage, we recommend downloading via Wi-Fi.
Downloaded content retention periods vary according to the type of content.
Each movie – minimum 2 Days
Each TV series episode - minimum 7 Days
The number of days left for you to view your content in offline mode is shown for each piece of downloaded content for your reference. Expired content will be automatically deleted from the app, freeing up your device storage.

IF I TERMINATE THE ASTRO & BROADBAND CONTRACT WITHIN 24 MONTHS, WILL I NEED TO PAY ADDITIONAL PENALTY FEES FOR THE MESH WIFI DEVICES ON TOP OF THE EXISTING PENALTY FEE?

Yes, you will need to pay additional RM25 per remaining contract months per unit on top of the standard Broadband penalty fee should you terminate the contract within 24 months.

Step-1	Step-2	Step-3
Choose a plan & sign-up online.	Sit back & wait for installation.	Enjoy your new Astro / Broadband!

Sign Up and Install Njoi | Sign Up and Install Njoi.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Frequently Asked Questions

If we are good, tell your friends.
If we are not, tell us.

Sign Up and Install Njoi | Sign Up and Install Njoi.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Nationwide Installation

Frequently Asked Questions

If we are good, tell your friends.If we are not, tell us.

If we are good, tell your friends.
If we are not, tell us.