If you are having difficulty remembering your password, you can reset it easily on the My Astro website or My Astro app by following these simple steps:

• Step 1: Click on “Forgot Password?” on the Astro ID login page

• Step 2: Enter your email address or mobile number. A verification code will be sent to you. Enter the code in the field and click “Verify” to reset your password.

Netflix changes their prices and plans from time to time to reflect the improvements that they make to the service. They continue to invest heavily in great new shows and films, to deliver great value for money.

As e‑Invoicing supports quicker processing, smoother transactions and a more seamless billing and tax compliance experience over time, we highly encourage customers to stay opted in. It also makes it much easier for you to keep proper records for tax relief claims. If you still wish to stop receiving e‑Invoices, you can opt out through the My Astro website or the My Astro app.

On the My Astro website:

1. Log in using your Astro ID.
2. Click Bills, scroll down to e-Invoice, and toggle it off.
3. Please click Confirm to ensure that the changes has taken place.

On the My Astro app:

1. Log in using your Astro ID.
2. Tap your account number or the default profile icon at the top left.
3. Scroll down to the Billing section, select e-Invoice, and turn the toggle off.
4. Please click Confirm to ensure that the changes has taken place.

Settlement of total outstanding balance is to be made prior to any of the request.

You can enjoy the Sun NXT app via Ultra or Ulti Box by following these steps:

1. Launch the Sun NXT app icon on your Ultra and Ulti box
2. Click on “Log in” button via top menu in Sun NXT app
3. Follow the instructions displayed on your TV screen

Yes. There is a possibility more courier partners will be added in the future. We will keep you informed of any new information.

Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.

When you have reached the duration (years) needed for the upgrade, we will upgrade you into your new tier and your shiny new rewards will appear in the My Astro app. You are still eligible for all the rewards from previous tiers too.

Yes, the Favourite channels will follow the latest channel list. Therefore, you will need to reset your Favourite channels.

If you're still having trouble activating your Prime Video subscription, please reach out to Astro Customer Service for help:

1. Sending a WhatsApp message with "Hi" to 03-9543 3838 for assistance.
2. www.astro.com.my/contactus/form

Yes, you can switch your current Asian Favourites selection to Viu Premium for FREE or purchase
Viu Premium as an add-on to your subscription for as low as RM8.40/month. Please refer to Q5
to Q9 for more information.

Please ensure that your existing Viu Premium account is terminated directly via the Viu mobile
app so you are not billed twice on two separate accounts. You can also reach out to Viu's
Customer Service (refer to Q18) or click on the “Contact Us” tab in the Viu app should you
require further assistance.

Yes, you can. Click on Menu > Language and choose your preferred language. Then, click “SAVE”

You can access your WeTV VIP account on up to 2 devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices.

You can request for a password reset by clicking on "Forgot My Password' at the login page.

Due to copyright restrictions, certain shows may not be available for live streaming. However, many shows become available for on-demand streaming shortly after their original airing. The availability and timing can vary depending on the specific show, streaming service, and licensing agreements in place.

By adding a Netflix account to your Astro bill, your Netflix account is already activated. No additional steps for activation are required.

To change your password, you may use the ‘forgot password’ recovery feature on the login page. Just enter the email address/ mobile number you signed up with and we will send you a recovery email.  

Alternatively, you may also change your password or manage your account details by logging on to www.astro.com.my, click My Account, then proceed to Log in.  

FORGOT / RESET PASSWORD (EMAIL ADDRESS)

FORGOT / RESET PASSWORD (MOBILE NUMBER)

You may register up to four (5) devices.

To remove devices on Astro GO, click on Settings > Registered Devices to view and remove a device(s) from the list of devices registered to your Astro ID.

ZEE5 offers a wide range of exclusive content that is available only for ZEE5 premium members, which includes ZEE5 Originals, world-renowned Hollywood flicks, blockbuster Hindi cinemas, superhit regional movies across 18 different languages, American TV shows, documentaries, dubbed movies in regional languages and so much more. With a premium membership, you can enjoy all these exciting content with a seamless ad-free experience.

Mesh WiFi network refers to a unified wireless network that is formed by utilizing inter-connected WiFi nodes (Mesh devices) placed throughout the house.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to STB Diagnostics and press "OK".

STEP 4

Select Household Diagnostics and press "OK".

STEP 5

Details information of Household Diagnostics screen will be displayed.

You can add a reminder to pay your bill, on your Google Calendar with one click. Enjoy uninterrupted services, by remembering to pay your bill on time.

STEP 1

On your remote, press the ... button and the Channel Guide page will be displayed on your screen.

STEP 2

Select the channel you would like to unlock and press "OK".

STEP 3

Select "Unlock Channel" and press "OK".

STEP 4

Enter the PIN to unblock the channel.

STEP 5

You are successfully unlocked the channel when this screen appears.

STEP 1

Try to change channels on your Astro remote. Check the LED light.
If the LED is blinking 3 times or if it is not blinking, replace the batteries and proceed to STEP 2.
Otherwise, if the LED is blinking 1 time, your remote is working fine, let's proceed to STEP 3.

STEP 2

Check if you can change channels using your Astro remote control. You should no longer be experiencing this problem if is a battery issue.
If issue remain after batteries replacement, proceed to STEP 3.

STEP 3

You need to refresh the box setting manually from the box front panel.
Refer to Refresh Box setting (Clear NVRAM) - Ultra / Ulti Box.
If issue persist, please submit the issue on our Feedback Form.

Upon completion of the termination process, customer will receive one last closing bill stating the total amount due to Astro according to their billing option.

For customers who had opted to switch their billing option to e-bill or SMS bill, they will receive their final bill accordingly.

For customers who opted for paper bill, they will receive the final bill via paper bill. (The Paper Bill Charge will be applied).

There will be no changes to your Netflix account when you move to a new address.

Please contact your issuing bank for further information. Astro does not directly handle standing instructions. Please utilise our auto-debit facility if you would like hassle-free payments.

Your Astro account number is a 10-digit combination e.g.08XXXXXXXX.

To check your account number, you can do it through My Astro. Here's how:

1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. Go to Account
4. You will be able to see your account number tied to your subscription

Alternatively, you can find your account number on your paper bill or e-bill. You can refer to the top right corner of the bill.

🔄 Want to manage your Astro subscription easily?

📱 Download the My Astro app to:
- Manage your pack subscriptions
- Get add-ons in just minutes
- Get details about your contract

You may view your current subscription details or the channels and packages you are currently subscribed to via My Astro App or My Astro Web. Just login to your accmyastro.astro.com.my/download/ount and click on Manage Subscription to view.

The Malaysia Communication and Multimedia Commission (MCMC)has issued a directive to all telecommunication companies (telcos) to block the sending and receiving of SMS with URL links. The move is aimed at preventing users from becoming victims of online scams. This exercise is applicable for all person-to-person SMS with URL links sent to or received from local and international mobile numbers, which has already taken effect as of 2 May 2023.

Yes, all PPV purchases are subjected to a 8% Service Tax beginning 1st March 2024. Additionally, note that the prices displayed are excluding Service Tax.

1. Power reset (on & off) your TV, Astro Decoder, Modem and Router.

2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).

3. Please ensure at all-time your router is 0.5 meter away from your Astro Decoder to avoid signal interferences.

4. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [connect the LAN (cable) at any LAN port at router and direct to computer/laptop].

5. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

6. On the address bar, please go to http://www.speedtest.net/ and below page will appear.

7. Click "Change Server" to edit the settings preferred by Internet Service Provider (ISP).

8. Edit the server settings by search and select the required server required by ISP.

For Astro Fibre provider - Select Kuala Lumpur - Astro Fibre server.

For Maxis provider - Select Subang Jaya - Maxis server.

For Allo provider - Select Cyberjaya - Global Forway Sdn Bhd server.

9.Click "GO", and the test will begin.

The test is completed once both download and upload speeds are displayed.

Sample of the Speedtest result is shown below.

**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)

10. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest".

11. Repeat the test once again using Wi-Fi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).

12. Screenshot or take a picture of the result, name it as "WiFi Speedtest".

Byond Box (DMT 5)

STEP 1

Switch on the power for your box and make sure that the adapter's power light is on.

STEP 2

Put the box on standby mode.

STEP 3

Press and hold the Home button on the box.

STEP 4

Wait until "boot" appear on the front panel and released.

STEP 5

New Installation Settings page will appear.

Click here for the guides to complete the setup.

Byond Box (DMT 4)

STEP 1

Switch off the power of your box and ensure the adapter�s power light is off.

STEP 2

Switch on the power of your box and ensure the adapter�s power light is on.

STEP 3

Press and hold the Ch+ and Ch- keys on the box simultaneously when the "boot" message appears on the front panel.

STEP 4

Wait until the "Clr" message appears on the front panel, then release the Ch+ and Ch- keys.

STEP 5

New Installation Settings page will appear.

Click here for the guides to complete the setup.

Byond Box (Zapper)

STEP 1

Ensure your box is on standby mode. (Red light on box's front panel).

STEP 2

Press and hold the Standby button. Wait until the LED at front panel change from red to green for 3 times, then release the button.

STEP 3

New Installation Settings page will appear.

Click here for the guides to complete the setup.

Byond Box (New Zapper)

STEP 1

Switch off the power of your box and ensure that the adapter�s power light is off.

STEP 2

Switch on the power of your box and ensure that the adapter's power light is on.

STEP 3

Keep pressing the 'Power' button until the Startup Option screen appears.

STEP 4

Press "369" on the remote control to trigger refresh box setting menu.

STEP 5

Press "OK" to proceed. The box will be refreshed to the original setting.

STEP 6

New Installation Settings page will appear.

Click here for the guides to complete the setup.

Unfortunately, subtitles and dubbing options are currently not available.

If you're interested in subscribing to the HBO Max app via Astro, you can use the My Astro app through the following methods:

• App: Download the My Astro app from the Apple App Store, Google Play Store, or Huawei AppGallery.
• Web: Visit www.astro.com.my/max
• STB: You can subscribe HBO Max by either launching the HBO Max app OR the My Astro app on your Ultra/Ulti Box.
• WhatsApp: You can reach out to us via WhatsApp by typing "Hi" to 03-9543 3838. Then from main menu select Add-on Purchase -> Enter code HBOMAXULT.

This exercise currently only affects person-to-person SMS with URL links. However, the blocking of SMS sent by businesses via short codes such as 6XXXX, 3XXXX, 2XXXX and 1XXXX will be implemented at a later phase. In response to this government initiative, Astro customers will no longer receive SMS bills effective 1 August 2023. This change will be carried out in phases.

Please switch your preferred Bill Delivery Method using our self-service portals via My Astro Web or My Astro app. Please click here to download the app on your mobile device or login to My Astro Web.

You may enquire by submitting a Feedback Form. Please choose the following feedback type and issue:

Feedback type : Payment/Billing
Issue : I want to ask about a refund

OR

Reach out via Astro Official Digital platform i.e. Facebook or Chat. Our agent will assist on your request.

You can subscribe to Multiroom (Smart TV) through any of the following channels:

a) Online via the Multiroom page
b) WhatsApp “Smart TV” or call 03-9543 3838
c) Astro Stores

Astro introduces the new Ulti Box with a redesigned new interface, Cloud recording feature, enhanced search capabilities and more. Just connect the all new Ulti Box to the Internet and take control of your entertainment and stream up to 100,000 videos on demand, anytime.

The features of the new Ulti Box include:

· New Home Screen -Everything you see is yours

· Discover Video on Demand (VOD) - Discover 100,000 videos, stream anytime, anywhere

· Search - Search for your favorite show or video faster and easier

· Play from Start - Missed the start of the show? Just restart.

· Stop Here, Continue There -Stop on one screen and continue on another device

· Multi-Screen - Stream seamlessly across any device

· Cloud Recording - Record all the programmers you want at the same time

. **Continuous viewing - Enable to continue watching your favorite shows during raining.

We recommend an Internet speed of 10Mbps and above for optimal access to cloud recording, streaming on demand videos and search functions.

Note: ** Except 4K UHD, Astro First and all radio channels

1. Ensure power cable is connected tightly.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.

No, the Astro Fibre App is available for Astro Fibre customers with the RG21 and RG31 (launching soon) router.

No, customer must submit the termination notice via Astro Hotline.
Refer here for details.

Your bill statement will include details of your monthly subscription charges; e.g. charges for your chosen Astro packages and Broadband service. It will also show the time period of which your first bill will cover, as well as indicate how much the total charges are and when the payment due date is.

You may join iQIYI as a VIP by following these simple steps:
Step 1: Head over to www.astro.com.my/iqiyi
Step 2: Select your desired package (Standard VIP or Premium VIP)
Step 3: Click "Get it now"
Step 4: Log in using your Astro ID
Step 5: Click "Get it now" again
Step 6: Please read the prompted message, then click "Proceed"
Step 7: You will see a confirmation message upon successful purchase

If you see this message, it means your Astro account has reached the maximum number of devices allowed for registration.
Please perform the following checks and troubleshooting steps:

1. Manage Your Registered Devices

• Go to www.astrogo.com.my or open the Astro GO app.
• Log in using your Astro ID and password.
• Review the list of registered devices.
• Remove a device that you no longer use.
• Return to your new device and try signing in again.

If you are unable to remove a device or continue to see the error message, proceed to submit report via WhatsApp or Feedback Form and provide:

• Astro ID use
• Smart TV model
• OS version
• Error reported on device

This will help our support team investigate and assist you further.

Note: Please be aware that only one Smart TV device is allowed per account at any point in time.

STEP 1
On your Astro remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to Settings.

STEP 3
Navigate to STB Diagnostics and press "OK".

STEP 4
Select General Diagnostics and press "OK".

STEP 5
General Diagnostics results will be displayed on the screen.
Scroll until observed the SW Download Status.

To check your account balance for your Astro bill, you can do it through My Astro. Here's how:

1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. Go to Account > Bills
4. You will be able to see your latest account balance, make payment, download bill statements, and view payment history all in one place

Alternatively, if you only want to check your account balance, you can do so with the steps below (Note: Method below is only for account balance viewing, not payment)

Step 1:
Type ASTRO<space>BAL<space>10-Digit Astro Account No.
Example: ASTRO BAL 08XXXXXXXX

*Standard telco charges and Terms and Conditions apply

Step 2:
Send SMS to 66688

💳 Want to manage your Astro bills easily?

📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps

You can recover your Netflix subscription  here.

This convenient option allows you to complete your registration without the need to provide hard copy documents physically to the sales agent. The identity verification process helps to secure your Account and protect it from unauthorised usage.

Currently, Maxis, Digi, Celcom, TuneTalk, U-Mobile, Yes, XOX and Webe.